Kazakhstan healthcare reforms in the context of public administration: Analysis of results and public opinion
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DOIhttp://dx.doi.org/10.21511/ppm.24(4).2026.05
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Article InfoVolume 24 2026, Issue #4, pp. 69–85
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Type of the article: Research Article
Abstract
Healthcare reforms in transitional economies frequently prioritize administrative performance indicators; however, citizen evaluations often diverge significantly from these official metrics. To explore this discrepancy, this study investigates the extent to which reported healthcare improvements in Kazakhstan align with actual patient experiences, examining how geographic and socioeconomic factors shape the performance–perception gap. Utilizing a mixed-methods approach, the paper integrates documentary analysis of policy materials (2019–2024), regional health statistics (2019–2023), and a nationwide stratified survey (n = 1,940) conducted across all 20 regions of Kazakhstan in 2024.
Results demonstrate a persistent, statistically significant divergence between official gains, such as increased life expectancy and infrastructure modernization, and public sentiment. Specifically, only 28.35% of respondents report high service quality (7.73% very high + 20.62% high), and just 28.7% express satisfaction levels above the neutral midpoint. Regression and ANOVA analyses confirm that disparities in access and affordability are systematically patterned by age, income, and urban-rural residence (p < 0.05). This gap is most pronounced in resource-constrained regions, where administrative progress in financing and digitalization has not translated into improved patient experiences. Further analysis identifies waiting times, transparency deficits, and perceived inequity as the primary drivers of this divergence. Based on these findings, the study concludes that existing evaluative methods are inadequate, suggesting that integrating standardized administrative metrics with regionally disaggregated citizen feedback is essential to align governance interventions with public expectations for the 2026 healthcare development horizon.
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JEL Classification (Paper profile tab)I15, I18, H75, H83
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References36
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Tables4
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Figures3
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- Figure 1. Conceptual framework linking administrative reform performance, citizen experience, and the performance–perception gap
- Figure 2. Distribution of respondents' answers to the question “How do you assess the overall quality of medical services in Kazakhstan?”
- Figure 3. Distribution of respondents' answers to the question “Do you feel that the conditions of healthcare facilities have improved in recent years”
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- Table 1. Respondent characteristics (n = 1,940)
- Table 2. Direct tests of hypotheses H1 and H2
- Table 3. Distribution of responses to “How do you assess the overall quality of medical services in Kazakhstan?” by age group
- Table A1. Survey questionnaire
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