Enhancing administrative service delivery practices of local government: Experiences from Nepal

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This study aims to examine the administrative service delivery practices within the local government of Nepal and explore the intricate perceptions of the interplay between governance, service delivery, and citizens. The objectives include understanding the contextual elements that shape states, addressing concerns of developing nations, emphasizing service delivery, prioritizing citizen viewpoints, and tackling governance issues. Utilizing a mixed-methods approach grounded on post-positivism, the study employs purposeful sampling to select rural municipalities in Nepal. Data collection involves a quantitative institutional survey to assess the current state of public administrative services, with survey respondents comprising service providers and citizens. The respondents reported higher levels of satisfaction with the efficiency, timeliness, and resource availability of administrative services. However, the study also revealed gaps and disparities in the knowledge and perceptions of administrative practices and governance among different respondent groups and ecological regions. Emphasizing the significant advantages of collaboration, decentralization, people-centric development, and meaningful engagement, the study highlights the need for further research and policy interventions to enhance public service delivery and governance of local government in Nepal.

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    • Table 1. Sampling and population of the study
    • Table 2. Sample size determination
    • Table 3. Distribution of respondents by socio-economic characteristics
    • Table 4. Proportion of responses on administrative system evaluation
    • Table 5. Efficiency of administrative service delivery by place of residence
    • Table 6. Indicators of good governance by place of residence
    • Conceptualization
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Data curation
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya
    • Formal Analysis
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya, Prajwal Man Pradhan
    • Investigation
      Suman Kharel, Khom Raj Kharel, Shiva Raj Ghimire
    • Methodology
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya
    • Project administration
      Suman Kharel
    • Software
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Supervision
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Visualization
      Suman Kharel, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Writing – original draft
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Writing – review & editing
      Suman Kharel, Khom Raj Kharel, Yadav Mani Upadhyaya, Shiva Raj Ghimire
    • Funding acquisition
      Khom Raj Kharel, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Resources
      Yadav Mani Upadhyaya, Shiva Raj Ghimire, Prajwal Man Pradhan
    • Validation
      Yadav Mani Upadhyaya, Shiva Raj Ghimire, Prajwal Man Pradhan