Talent management strategies of a public UAE hospital in the Industry 4.0 era: A qualitative analysis
-
DOIhttp://dx.doi.org/10.21511/ppm.19(2).2021.02
-
Article InfoVolume 19 2021, Issue #2, pp. 14-27
- Cited by
- 2078 Views
-
690 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Talents play a critical role in achieving organizational strategic goals and a higher level of performance in the healthcare industry. Therefore, the UAE government, which strives to provide world-class healthcare services, encouraged the adoption of talent management strategies and creation of essential capabilities for talent recruitment, development, and retaining. This study explores the talent management strategies, policies, and practices in multiple departments of a public UAE hospital. Moreover, it investigates required skills, competencies, and programs for those departments in the context of Industry 4.0. The study adopted a case study approach and qualitatively surveyed a purposive sample of 13 departmental managers, section heads, and supervisors who are experienced in employee management. The study found that talent management at the studied hospital is undefined and unclear in terms of strategies, policies, and practices. Furthermore, the study highlighted the need for employee encouragement, motivation, and engagement, as well as confirmed the critical role of management and leadership in facilitating talent management in the hospital. Accordingly, a UAE hospital could benefit from this study to develop its talent management policy and strategies that will guide managers in the Industry 4.0 era.
Acknowledgment
The nursing administration, nursing research committee at Tawam hospital and managers who responded to the study survey are acknowledged for the extension of support for the study.
- Keywords
-
JEL Classification (Paper profile tab)J24, M51, M53
-
References39
-
Tables3
-
Figures0
-
- Table 1. Sample characteristics
- Table 2. Respondents’ roles in human resource management
- Table A1. Thematic analysis of the survey’s content
-
- Abir, B (2015). Talent Management in UAE: A study of contemporary practices in the banking industry (Master’s thesis, The British University, Dubai, UAE).
- Al Awadhi, K. M. A. K. (2018). The implementation of talent management practices in U.A.E. organizations (Master’s thesis). The British University, Dubai, UAE.
- Al Mansoori, M. (2015). A study into the benefits of developing talent management within the public sector: the case of Abu Dhabi Police General Head Quarters – UAE. Liverpool John Moores University, UK.
- Al Suwaidi, N. R. (2014). Training in the UAE context of talent management initiatives: a semi-government organization case study (Master’s thesis). The British University, Dubai, UAE.
- Andersen, M. K. (2013). The best definition of talent for your talent management program.
- ATD. (2014a). ATD Competency Model.
- ATD. (2014b). The ATD Competency Model: Talent Development Redefined.
- ATD. (2019). ATD Capability Model Frequently Asked Questions.
- Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 109-114.
- Bayraktar, O., & Ataç, C. (2018). The Effects of Industry 4.0 on Human Resources Management. In Globalization, Institutions and Socio-Economic Performance (pp. 337-359). Berlin: Peter Lang GmbH.
- Blandford, S. (2009). Talent remains vital to success in UAE.
- Chambers, E. G., Foulon, M., Handfield-Jones, H., Hankin, S. M., & Michaels, E. G. (1998). The ware of talent. The McKinsey Quarterly, 3, 44-57.
- Collings, D. G., & Mellahi, K. (2009). Strategic talent management: A review and research agenda. Human Resource Management Review, 19(4), 304-313.
- Dirani, K. M. (2018). Talent management and development in the United Arab Emirates. Advances in Developing Human Resources, 20(4), 479-497.
- Ford, J., Harding, N. & Stoyanova, D. (2010). Talent management and development: An overview of current theory and practice.
- Germany Trade and Invest. (2011). Industrie 4.0: Smart Manufacturing for the Future.
- Hills, J. (2012). How firms define and execute talent strategy.
- Kamil, B. A. M., Abdul Hamid, Z., Hashim, J., & Omar, A. (2011). A study on the implementation of talent management practices at Malaysian companies. Asian Journal of Business and Management Sciences, 1(4), 147-162.
- Keller, S., & Meaney, M. (2017). Attracting and retaining the right talent.
- KMPG. (2019). The future of HR – UAE human resources report 2019.
- Mckinsey & Company & the Conference Board. (2012). The State of Human Capital 2012: False Summit.
- McKinsey & Company. (2012). War for Talents and McKinsey & Campany’s “Five Elements of a Successful Talent Formula.
- Oracle. (2019). Improve Hiring Quality, Efficiency, and Speed with Talent Acquisition in the Cloud.
- PwC. (2012). Key trends in human capital 2012 A global perspective.
- Rabbi, F., Ahad, N., Kousar, T., & Ali, T. (2015). Talent management as a source of competitive advantage. Journal of Asian Business Strategy, 5(9), 208-214.
- Sakshi Shetty, S. (n.d.). Determining sample size for qualitative research: what is the magical number?
- Sareen, P., & Mishra, S. (2016). A study of Talent management and its impact on performance of organizations. IOSR Journal of Business and Management, 18(12), 66-73.
- Sareen, P., & Mishra, S. (2016). A study of talent management and its impact on performance of organizations. Journal of Business and Management, 18(12), 66-73.
- Serrat, O. (2010). A primer on Talent Management. Knowledge Solutions, 76.
- Shaw, P., & Varghese, R. M. (2018). Industry 4.0 and Future of HR. Journal of Management, 5(6), 96-103.
- The Chartered Institute of Personnel and Development – CIPD. (2020). Talent management.
- The Chartered Institute of Personnel and Development – CIPD. (n.d.). Talent management.
- The Free Dictionary. (n.d.). Talent.
- The United Arab Emirates’ Government portal. (2019). The National Employment Strategy 2031.
- van Dijk, H. G. (2008). The talent management approach to human resource management: Attracting and retaining the right people. Journal of Public Administration, 43(3.1), 385-395.
- Wang, G. G., Werner, J. M., Sun, J. Y., Gilley, A., & Gilley, J. W. (2017). Means vs ends: theorizing a definition of human resource development. Personnel Review, 46(6), 1165-1181.
- Waxin, M.-F., & Bateman, R. (2016). Human resource management in the United Arab Emirates. In P. Budhwar & K. Mellahi (Eds), Handbook of Human Resource Management in the Middle East (pp. 123-140). Cheltenham, UK: Edward Elgar Publishing Limited.
- Whysall, Z., Owtram, M., & Brittain, S. (2019). The new talent management challenges of industry 4.0. Journal of Management Development, 38(2), 118-129.
- World Economic Forum. (2019). HR4.0: shaping people strategies in the fourth industrial revolution.