Burnout in hostels: How it shapes workers’ perceptions of human resources practices
-
DOIhttp://dx.doi.org/10.21511/ppm.20(4).2022.29
-
Article InfoVolume 20 2022, Issue #4, pp. 382-395
- 385 Views
-
66 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
There are scarce results on burnout in such organizations as hostels and how it influences workers’ perceptions of their companies. Therefore, this study aims to analyze burnout of hostel workers and assess how it influences their perceptions of the type of leadership, the kind of support, the existence of feedback sessions, the organizational climate, and the quality of T&D programs. Data were collected from 96 employees of Portuguese hostels; existing validated measures were adapted from relevant literature. A pilot test was conducted to ensure the accuracy of the measures according to the target population. A PLS analysis of survey data provided the following results. Burnout plays a negative role in employees’ overall acknowledgment of the organization and their sense of satisfaction and loyalty toward it. Specifically, the most substantial negative effects of burnout were on feedback quality, manager support, and organizational climate (β = –0.557; –0.549; –0.542, p < 0.001, respectively). Furthermore, the indirect and negative effect of burnout on employee loyalty and employee satisfaction was also verified (β = –0.415; –0.418, p < 0.001, respectively). Therefore, managers can elaborate well-designed and applied practices based on these factors. Finally, this paper also discusses future research recommendations.
Acknowledgment
This study was financially supported by the research unit on Governance, Competitiveness and Public Policy (UIDB/04058/2020) + (UIDP/04058/2020), funded by national funds through FCT – Fundação para a Ciência e a Tecnologia.
- Keywords
-
JEL Classification (Paper profile tab)M10, M14
-
References47
-
Tables3
-
Figures1
-
- Figure 1. Conceptual model
-
- Table 1. Composite reliability, average variance extracted, correlations, and discriminant validity
- Table 2. Structural model assessment
- Table 3. Bootstrap results for indirect effects
-
- Abraham, S. (2012). Development of employee engagement programme on the basis of employee satisfaction survey. Journal of Economic Development, Management, IT, Finance and Marketing, 4(1), 27-37.
- Aguinis, H., & Kraiger K. (2009). Benefits of Training and Development for Individuals and Teams, Organizations and Society. Annual Review of Psychology, 60, 451-474.
- Amin, M., Aldakhil, A. M., Wu, C., Rezaei, S., & Cobanoglu, C. (2017). The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management, 29(4), 1256-1278.
- Anderson, N., Potočnik, K., & Zhou, J. (2014). Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of Management, 40(5), 1297-1333.
- Andrade, E. (2014). Business Hostel: a new opportunity for the hostel industry (Master’s Thesis). Repositório Universidade NOVA.
- Aquino, K., Griffeth, R. W., Allen, D. G., & Hom, P. W. (1997). Integrating justice constructs into the turnover process: A test of a referent cognitions model. Academy of management Journal, 40(5), 1208-1227.
- Bagozzi, R. P., & Yi. Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
- Bandura, A. (1991). Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes, 50(2), 248-287.
- Bianchi, R., Truchot, D., Laurent, E., Brisson, R., & Schonfeld, I. (2014). Is burnout solely job-related? A critical comment. Scandinavian Journal of Psychology, 55(4), 357-361.
- Birch, A. (2020, May 22). 7 ways to empower your employees. Insights for Professionals.
- Burke, W. (1986). Leadership as empowering others. In Executive power (pp. 51-77). San Francisco, California: Jossey-Bass.
- Chi, C. G., & Gursoy, D. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of hospitality management, 28(2), 245-253.
- Collins, D. B., & Holton III, E. F. (2004). The effectiveness of managerial leadership development programs: A meta-analysis of studies from 1982 to 2001. Human resource development quarterly, 15(2), 217-248.
- Courtright, S. H., Thurgood, G. R., Stewart, G. L., & Pierotti, A. J. (2015). Structural interdependence in teams: An integrative framework and meta-analysis. Journal of Applied Psychology, 100(6), 1825-1846.
- D’Alleo, G., & Santangelo, A. (2011). Organizational climate and burnout in call-center operators. Procedia – Social and Behavioral Sciences, 30, 1608-1615.
- Darvishmotevali, M. (2019). Decentralization and innovative behavior: The moderating role of supervisor support. International Journal of Organizational Leadership, 8(1), 31-45.
- Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 29-50.
- Freudenberger, H. J. (1974). Staff burn-out. Journal of social issues, 30(1), 159-165.
- Glisson, C. (2007). Assessing and Changing Organizational Culture and Climate for Effective Services. Research on Social Work Practice, 17(6), 736-747.
- Gonsalvez, C. J. (2021). A short scale to evaluate supervision and supervisor competence – The SE-SC8. Clinical Psychology & Psychotherapy, 28(2), 452-461.
- Hair Jr, J.F., Hult, G. M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
- Homburg, C., & Stock, R. M. (2004). The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis. Journal of the academy of marketing science, 32(2), 144-158.
- Hostelgeeks. (2022). The world’s finest hostels at a glance.
- Hostelworld Group. (2020). The “Hoscars” 2020: The World’s Best Hostels.
- Hotel Development Guide. (2019). Hostels.
- Katz, D., & Kahn, R. L. (1978). Organizations and the system concept. Classics of organization theory, 80(480).
- Kim, M. K., Wong, S., Chang, Y., & Park, J. H. (2016). Determinants of customer loyalty in the Korean smartphone market: Moderating effects of usage characteristics. Telematics and Informatics, 33(4), 936-949.
- Kock, N., & Lynn, G. (2012). Lateral collinearity and misleading results in variance-based SEM: An illustration and recommendations. Journal of the Association for information Systems, 13(7).
- Lee, C., & Bruvold, N. (2003). Creating value for employees: investment in employee development. The International Journal of Human Resource Management, 14(6), 981-1000.
- Locke, E. A. (1976). The nature and Cause of Job Satisfaction. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297-1343). Chicago, IL: Rand McNally.
- Maslach, C. (1982). Burnout: The Cost of Caring. New York: Prentice-Hall.
- Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach Burnout Inventory Manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
- Maslach, C., Jackson, S. E., & Leiter, M. P. (1997). Maslach burnout inventory. Scarecrow Education.
- Matzler, K., & Renzl, B. (2007). Assessing asymmetric effects in the formation of employee satisfaction. Tourism Management, 28(4), 1093-1103.
- Melo, B. T., Gomes, A. R., & Cruz, J. F. A. (1999). Desenvolvimento e adaptação de um instrumento de avaliação psicológica do “burnout” para os profissionais de Psicologia [Development and adaptation of a psychological evaluation instrument of burnout to Psychology professionals]. In A. P. Soares, S. Araújo, & S. Caires (Eds.), Avaliação psicológica: formas e contextos (Vol. VI, pp. 596-603). Braga: APPORT (Associação dos Psicólogos Portugueses) – Universidade do Minho. (In Portuguese).
- Nanjundeswaraswamy, T. S., Swamy, D. R., & Nagesh, P. (2020). Leadership styles in mediating the relationship between quality of work life and employee commitment. International Journal for Quality Research, 14(2).
- Prajogo, D. I., & Cooper, B. K. (2010). The effect of people-related TQM practices on job satisfaction: a hierarchical model. Production Planning and Control, 21(1), 26-35.
- Rice, B., Knox, K., Rice, J., Martin, N., Fieger, P., & Fitzgerald, A. (2017). Loyal employees in difficult settings: The compounding effects of inter-professional dysfunction and employee loyalty on job tension. Personnel Review, 46(8), 1755-1769.
- Ringle, C. M., Wende, S., & Will, A. (2015). SmartPLS3.0. Hamburg.
- Røssberg, J. I., Eiring, Ø., & Friis, S. (2004). Work environment and job satisfaction. Social psychiatry and psychiatric epidemiology, 39(7), 576-580.
- Solomon, C. M. (1992). The loyalty factor. Personnel journal, 52-62.
- Steelman, L. A., Levy, P. E., & Snell, A. F. (2004). The feedback environment scale: Construct definition, measurement, and validation. Educational and psychological measurement, 64(1), 165-184.
- Swamy, D. R., Nanjundeswaraswamy, T. S., & Rashmi, S. (2015). Quality of work life: scale development and validation. International Journal of Caring Sciences, 8(2), 281-300.
- Van Dierendonck, D., & Nuijten, I. (2011). The servant leadership survey: Development and validation of a multidimensional measure. Journal of business and psychology, 26(3), 249-267.
- Wentland, D. (2003). The strategic training of employees model: Balancing organizational constraints and training content. SAM Advanced Management Journal, 68(1), 56-63.
- World Health Organization (WHO). (2019, May 28). Burn-out an “occupational phenomenon”: International Classification of Diseases.