The effect of UTAUT2 moderator factors on citizens’ intention to adopt e-government: the case of two SADC countries
-
DOIhttp://dx.doi.org/10.21511/ppm.15(1).2017.12
-
Article InfoVolume 15 2017, Issue #1, pp. 115-123
- Cited by
- 1360 Views
-
720 Downloads
This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License
E-government is widely believed to play a significant role in improving the public service delivery system in developing countries. Yet, its adoption and utilization amongst citizens remain a subject of concern amongst government policy makers. This study aims to investigate moderating factors that influence citizens’ decisions to adopt and utilize e-government services in the SADC region. The study adopts the extended UTAUT2 model as a theoretical underpinning, backed by recent literature on e-government adoption to advance and test an e-government adoption model. Empirical quantitative data for validating the proposed model was collected from 247 participants using self-administered questionnaires.
In analyzing the empirical data, five moderating demographic factors affecting citizens’ behavioral intention to adopt e-government services were tested and confirmed. The study found that only four moderating factors (age, level of education, the location of residence, and vernacular language) positively influenced citizens’ intention to adopt e-government. The study concludes by drawing attention to insights on moderating factors affecting e-government adoption, thereby casting more light to success factors and gray areas for failed adoption.
- Keywords
-
JEL Classification (Paper profile tab)O33
-
References20
-
Tables12
-
Figures2
-
- Fig. 1. E-government adoption research model for the study
- Fig. 2. Structural model result findings
-
- Table 1. Chi-square test results for gender versus intention to use e-government
- Table 2. Phi and Cramer’s V tests for association between gender and intention to use e-government
- Table 3. Chi-square test results for age versus intention to use e-government
- Table 4. Phi and Cramer’s V Tests for Association between age and intention to use e-Government
- Table 5. Chi-Square Test results for level of education versus intention to use e-Government
- Table 6. Phi and Cramer’s V tests for association between levels of education and intention to use e-government
- Table 7. Chi-square test results for availability of vernacular language options versus intention to use e-government
- Table 8. Phi and Cramer’s V - availability of vernacular language options versus intention to use e-government
- Table 9. Chi-square test results for geographic location of users (within nations) versus intention to use e-government
- Table 10. Phi and Cramer’s V - geographic location of users (within nations) versus intention to use e-government
- Table 11. Chi-square test results for geographic location of users (between nations) versus intention to use e-government
- Table 12. Phi and Cramer’s V – geographic location of users (between nations) versus intention to use e-government
-
- Al-Mamary, Y.H. Al-nashmi, M. Hassan, Y.A.G. and Shamsuddin, A. (2016). A Critical Review of Models and Theories in Field of Individual Acceptance of Technology, International Journal of Hybrid Information Technology, 9 (6), pp. 143-158.
- ALotaibi, R.M. Ramachandran, M. Kor, A. and Hosseinian-Far, A. (2016). Factors Affecting Citizens’ use of Social Media to Communicate with the Government: A Proposed Model, The Electronic Journal of e- Government, 14 (1), pp. 60-72.
- Alshehri, M. Drew, S., and Alghamdi, R. (2012). Analysis of Citizens’ Acceptance for e-Government Services: Applying the UTAUT Model. IADIS International Conferences, Theory and Practice in Modern Computing and Internet Applications and Research, pp. 69-76.
- Bwalya K.J. and Healy, M. (2010). Harnessing e-Government Adoption in the SADC Region: a Conceptual Underpinning. Electronic Journal of e-Government, 8 (1), pp. 23-32.
- Chinyamurindi, W. and Shava, H. (2015). An investigation into e-learning acceptance and gender amongst final year students. South African Journal of Information Management, 17 (1), pp. 1-9.
- Creswell, J.W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches. 4th ed. SAGE Publications, Inc., Thousand Oaks.
- Dombeu, J.V. and Rannyai, N. (2014). African E-Government Research Landscape, The African Journal of Information Systems, 6 (3), pp. 85-119.
- Howell, D.C. (2009). Chi-Square Test-Analysis of Contingency Tables, Women, 35 (3), pp. 28-83.
- Kenny, D.A. (2015) Measuring model fit. Accessed on 2 November 2016
- Kimuna, S.R. (2009) Living Arrangements and Conditions of Older People in Zimbabwe, African Population Studies, 20, pp. 146-163.
- Kotrlik, J.W., Williams, H.A. and Jabor, M.K. (2011). Reporting and Interpreting Effect Size in Quantitative Agricultural Education Research, Journal of Agricultural Education, 52 (1), pp. 132-142.
- Macueve, G. (2008). e-Government for Development: A Case Study from Mozambique, The African Journal of Information Systems, 1 (1), pp. 1-17.
- Mahfuz, M.A., Khanam, L. and Hu, W. (2016). Examine Website Quality on M-Banking Services Adoption in Bangladesh, International Journal of Computer Science & Information Technology, 8 (2), pp. 33-50.
- McHugh, M.L. (2013). The Chi-square test of independence, Biochem Med (Zagreb), 23 (2), pp. 143-149.
- Otieno, O.C., Liyala, S., Odongo, B.C. and Abeka, S. (2016). Challenges Facing the Use and Adoption of Mobile Phone Money Services, World Journal of Computer Application and Technology, 4 (1), pp. 8-14.
- Nkohkwo, Q.N. and Islam, M.S. (2013). Challenges to the Successful Implementation of e-Government Initiatives in Sub-Saharan Africa: A Literature Review, Electronic Journal of e-Government, 11 (2), pp. 253-253.
- Ochara, N. (2008) Emergence of the E-Government Artifact in an Environment of Social Exclusion in Kenya, The African Journal of Information Systems, 1 (1), pp. 18-43.
- OECD (2016). Digital Government Strategies for Transforming Public Services in the Welfare Areas.
- Pankan, N. and Radhakrishnan, N. (2016). Gender equality and women empowerment through governance: a Case study of Akshaya e-centres of Kannur district, International Journal of Applied Research, 2 (4), pp. 739-743.
- Perucca, F. and Sonntagbauer, P. (2014). E-Governance and Urban Policy Design in Developing Countries. Fupol Project and UN-Habitat.