Internet banking fraud alertness in the banking sector: South Africa

  • Received February 23, 2017;
    Accepted April 5, 2017;
    Published April 26, 2017
  • Author(s)
    Shewangu Dzomira
  • DOI
    http://dx.doi.org/10.21511/bbs.12(1-1).2017.07
  • Article Info
    Volume 12 2017, Issue #1 (cont.), pp. 143-151
  • TO CITE АНОТАЦІЯ
  • Cited by
    8 articles
  • 1719 Views
  • 615 Downloads

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

This paper analyzes internet banking fraud alertness to the general public by the South African banking institutions. The study is centered on routine activity theory, which is a criminology theory. A qualitative content analysis was used as the research technique for the interpretation of the text data from each bank’s website through the systematic classification process of coding and identifying themes or patterns to provide an in-depth understanding of internet banking fraud alertness in the banking sector. A sample size of 13 out of 16 locally and foreign controlled retail banks in South Africa was used. The findings report that banks are not adequately providing internet fraud alertness information to the general public on their websites notwithstanding that most banks they do provide such information to log-in users and the use of that information is doubtful. This study suggests a need to augment internet banking fraud alertness information and passably inform internet banking users of the types of internet banking fraud perpetrated by internet fraudsters before they log-in for transacting. Considering the current and widespread quandary of internet banking fraud, the information of this paper is important for internet banking users to improve their aptitude in identifying fraudulent schemes and circumvent them, and for the banking institutions to invest more in the provision of internet banking fraud information to the general public.

view full abstract hide full abstract
    • Fig. 1. Internet banking fraud type – bar chart
    • Fig. 2. Internet banking fraud type – similarity index
    • Fig. 3. Internet banking fraud type alertness ‒ crosstab matrix (Banks 1-6)
    • Fig. 4. Internet banking fraud type alertness – crosstab matrix (Banks 7-13)
    • Table 1. Internet and digital banking fraud type’s awareness frequencies
    • Table 2. Internet banking fraud type – co-occurrence similarity matrix (Ochiai’s coefficient)
    • Table 3. Internet banking fraud type ‒ similarity matrix
    • Table 4. Internet banking fraud type alertness ‒ crosstab matrix
Related Articles

  • Determinants of intention to continue using internet banking: Indian context

    Hamood Mohd. Al-HattamiORCID Researcher ID, Abdulwahid Ahmed Hashed AbdullahORCID , Afrah Abdullah Ali Khamis doi: http://dx.doi.org/10.21511/im.17(1).2021.04
    Innovative Marketing Volume 17, 2021         Issue #1         pp. 40-52 Views: 1475 Downloads: 558 TO CITE АНОТАЦІЯ

    It is necessary to understand the customers’ perceptions of internet banking because it helps determining the direction and patterns of intention to continue using internet banking. This could also help bank policymakers to develop appropriate strategies to increase internet banking usage. The study aims to examine the determinants of user’s intention to continue using internet banking since there have been no systematic attempts to understand this aspect, especially in the Indian context. This research suggests and tests an extended model to predict the intention to continue using internet banking in India. The suggested study model was examined using survey data from 206 internet banking users. PLS-SEM was employed for data analysis. The findings imply that the most significant determinants of intention to continue using internet banking are service quality, trust, and user satisfaction. On the other hand, the study finds that intention to continue using internet banking is not impacted by system quality and information quality.

  • The internet and e-commerce diffusion in European countries (modeling at the example of Austria, Poland and Ukraine)

    Tetiana ZatonatskaORCID , Oleksandr DluhopolskyiORCID , Iryna ChyrakORCID , Nataliya KotysORCID doi: http://dx.doi.org/10.21511/im.15(1).2019.06
    Innovative Marketing Volume 15, 2019         Issue #1         pp. 66-75 Views: 1404 Downloads: 191 TO CITE АНОТАЦІЯ

    This article analyzes the influence of Internet and e-commerce diffusion in the development of European countries. Conclusions about the faster spread of Internet technologies in the modern world, especially in developing countries, due to the achievement of so-called “saturation points” by developed countries of the world (e-commerce markets in Ukraine and Poland are at the stage of formation and active growth) have been made. The purpose of this article is to construct an economic and mathematical toolkit for investigating the impact of the Internet and e-commerce on indicators of economic development of the country. The methods of scientific analysis, description and synthesis, modeling and statistical analysis are used in the research. Models of technologies diffusion have been considered, and as a basis, the distribution of the Internet in Poland, Austria and Ukraine is forecasted.
    Findings suggest that Internet technology spread has a significant impact on the development of e-commerce, and Internet development in different countries of the world. This study uses the classification of countries according to the World Bank Country Classification, which, since 2005, has ranked countries by GDP per capita into four groups:
    1) low-income;
    2) lower-middle-income;
    3) upper-middle-income;
    4) high-income.
    It has been found that the pace of Internet technology and broadband Internet access spread is a lot higher in low-income countries due to the later beginning of the diffusion process, while in the high-income countries, the peak of Internet development has passed and the technology spread has slowed down.

  • Flash sale and online impulse buying: Mediation effect of emotions

    Martaleni MartaleniORCID , Ferdian HendrastoORCID , Noor HidayatORCID , Amin Alfandy DzikriORCID , Ni Nyoman Kerti YasaORCID doi: http://dx.doi.org/10.21511/im.18(2).2022.05
    Innovative Marketing Volume 18, 2022         Issue #2         pp. 49-59 Views: 1331 Downloads: 779 TO CITE АНОТАЦІЯ

    Flash sale (FS) is a marketing strategy that is widely used and developed in sales through e-commerce. The implementation of the FS strategy is to provide discounts or special propositions on products offered within a certain time limit. Time restrictions aim to encourage consumers’ emotions to make impulse buying (IB). This study examines the effect of consumer emotions as a mediating variable on IB among Shoppee consumers in Indonesia caused by FS activities that are not carried out on certain important days. The required data were collected through the distribution of online questionnaires to respondents who, in the last three months, had made transactions through Shoppee e-commerce platform. A total of 150 questionnaires are analyzed using PLS-SEM. The results of the analysis show that the flash sale strategy carried out by the Shoppee e-commerce platform in Indonesia has a direct effect on increasing consumer emotions. This means that the higher the intensity of the FS promotion, the stronger the influence on consumer emotions. Emotions increase IB. FS has no significant effect on increasing IB. Subsequent findings show that FS indirectly has a positive and significant effect on IB through emotions. In other words, this study proves that the emotions are a mediating variable in online IB. This study is helpful for companies in developing appropriate strategies for their promotions in utilizing consumers’ impulse buying behavior by using strategies that trigger consumers’ emotions.

Download Preview
Close
Banks and Bank Systems
Banks and Bank Systems