Issue #1 (Volume 23 2025)

This study aimed to identify current research trends and future directions in the field of emotional intelligence and job performance through bibliometric and thematic analysis. Data were collected from 327 documents published between 2000 and 2024 in the Scopus database. Using descriptive statistics, bibliometric analysis, and thematic analysis with VOSViewer software, the findings indicate that the relationship between emotional intelligence and job performance has been a longstanding research focus and continues to grow, especially in fields like business and management, with concentrated research efforts in leading developed nations such as the United States, the United Kingdom, and Australia. Thematic analysis identified five primary research directions and confirmed the strong relationship between emotional intelligence and job performance. Particularly in critical fields like education, healthcare, information technology, banking, and hospitality, this topic has received considerable attention and is expected to continue producing notable research in the future. Additionally, the study’s findings suggest that the rapid advancement of science and technology, multicultural business environments, and the increasing complexity of workplace crises and conflict resolution underscore the necessity for continued exploration of emotional intelligence and its connection to job performance. Future research in this area is anticipated to diversify and expand across various industries and organizational types, adapting to the evolving demands of modern business settings.

Acknowledgment
This study is a product of the doctoral dissertation project carried out under decision No. 4740/QD-ĐHDT dated October 18, 2023, from Duy Tan University, Vietnam.

Information technologies (IT) have become a fundamental pillar for contemporary organizations, driving not only operational efficiency and automation, but also improving decision-making processes. The objective of this study was to measure the influence of the three dimensions of IT (devices, functionalities, and potentialities) on the two dimensions of productivity (service performance and performance of business processes) in service sector companies in Ecuador. Primary data were collected from 375 Ecuadorian companies at a single moment in the service sector, a sector chosen for being the one that contributes the most to the country’s economy, using a non-experimental research design. Data analysis was performed using SPSS statistical software, with binary logistic regressions and the Nagelkerke pseudo-R² test to evaluate the explanatory power of the variables. The results indicate that IT, evaluated through its three dimensions (devices, functionalities, and potentialities), positively influences service performance by 44.80%. Similarly, these three dimensions positively influence 39.15% of the performance of business processes, empirically demonstrating that implementing IT allows achieving higher productivity levels in service companies in developing countries.

In contemporary managerial aspects, corporate social responsibility (CSR) plays an important role in the societal commitment of businesses. The objective of this study is to clarify the level of influence of corporate social responsibility management on the configuration of management control systems. In this perspective, a quantitative empirical study was conducted with 77 Moroccan companies recognized for their CSR practices by the General Confederation of Moroccan Enterprises, demonstrating their commitment to social and environmental responsibility. Data were collected through a structured questionnaire survey, offering significant insights into the effect of CSR management on management control systems. The results showed that certain aspects of CSR management significantly influence the configuration of management control, while others have no notable impact. Governance (β = 0.178, p < 0.05), consumer protection (β = 0.244, p < 0.05), and community development (β = 0.107, p < 0.05) have a positive effect, as does the CSR strategy (β = 0.393, p < 0.05), which has the greatest impact. This indicates that companies integrating CSR into their strategy generally adopt a more structured management system. On the other hand, working conditions and relationships (β = –0.019, p > 0.05) and environmental issues (β = –0.012, p > 0.05) did not show a significant effect, suggesting a limited integration of these aspects into corporate management.

The war against Ukraine has led to a substantial influx of Ukrainian migrants into many countries, including the Czech Republic. As these migrants navigate the integration process, a key aspect of their journey is often their entry into the Czech labor market. The paper aims to identify and analyze selected socio-economic aspects associated with the integration of Ukrainian immigrants, with a specific focus on their Czech language fluency, length of stay in the Czech Republic, and the underlying reasons for their migration. This quantitative research was conducted using a self-designed questionnaire. Data collection took place in the first half of 2023. The sample consisted of 158 Ukrainian immigrants. The results showed statistically significant connections between the subjective assessment of how the respondents communicate in the Czech language with the field in which they work (p < 0.05), the perception of economic status (p < 0.001), the subjective assessment of the difficulty of finding a job (p < 0.001), satisfaction with work (p < 0.005), and intention to change jobs (p < 0.005). Additionally, there are correlations between length of stay and use of original qualification (p < 0.01), reasons for migration and difficulty finding work (p < 0.05), and between subjective evaluation of the difficulty of finding a job in the Czech Republic in relation to coming to the Czech Republic (p < 0.01). The results can be used by counseling centers for foreigners and potential employers to improve Ukrainian employment opportunities in the Czech labor market.

Acknowledgments
This study is supported by the project GA JU 101/2022/S “Selected aspects of integrating foreigners living in the Czech Republic from the perspective of society and the labor market.”

The rapid digital transformation of public systems has improved interactions between governments and citizens. In Morocco, while efforts to digitalize public administration continue, the integration of artificial intelligence presents new challenges due to structural and technical limitations. This study explores the openness of Moroccan civil servants to adopting artificial intelligence solutions and examines the role of change management in facilitating this process. A quantitative approach was employed, with 129 civil servants from key ministries – Education, Finance, and Health – completing an online questionnaire. These ministries were selected due to their critical importance in the public system and their frequent interactions with citizens. Furthermore, they played a central role in the National Administrative Reform Plan (2018–2022), which emphasized digital transformation as a key pillar in advancing e-government. The collected data were analyzed using SPSS, enabling a comprehensive analysis of the factors influencing AI adoption. The findings reveal that while younger civil servants are more open to AI, over 40% of respondents pointed to insufficient digital skills as a major barrier to artificial intelligence integration. The study underscores the importance of effective change management strategies, highlighting that strong leadership and clear communication are essential in promoting artificial intelligence receptiveness and ensuring seamless integration within Morocco’s public sector.

The study aims to analyze the moderating role of eco-digital learning for the impact of the Internet of Things, blockchain, and artificial intelligence on the green supply chain to support SME internationalization. Questionnaires were distributed among 159 SME owners in Kediri, East Java, Indonesia. Hypotheses were tested using PLS-SEM. The results indicate that the adoption of the Internet of Things demonstrates a significant positive effect (p = 0.0000, T-statistic = 4.6695), improving real-time monitoring and operational efficiency. Blockchain also positively affects SME internationalization (p-value = 0.0085, T-statistic = 2.6427), enhancing supply chain transparency and ensuring compliance with international standards. In contrast, the influence of artificial intelligence is marginally significant (p = 0.0799, T-statistic = 1.7548), constrained by financial limitations and lack of expertise. The moderating effects of eco-digital learning show mixed results. It significantly moderates the relationship between the Internet of Things and internationalization in a negative direction (coefficient = –0.0651, p = 0.0475), suggesting that increased eco-digital learning may add complexity, potentially delaying the benefits of the Internet of Things. For blockchain, eco-digital learning enhances its positive impact (p = 0.0277, T-statistic = 2.2085) by strengthening the organization’s ability to leverage transparency and sustainability. However, no significant moderating effect is observed for artificial intelligence (p = 0.2066, T-statistic = 1.2646), indicating limited integration due to resource constraints. These findings highlight the importance of technological readiness, resource allocation, and alignment of digital learning to fully capitalize on the benefits of these technologies in the global market expansion of SMEs.

Acknowledgments
Deepest gratitude is extended to the Ministry of Education and Culture, Directorate of Research, Technology, and Community Service (DRTPM), for the financial support provided through the National Competitive Research Program under the “Regular Fundamental Research” scheme for the 2024 fiscal year. This support was instrumental in enabling the successful completion of this research.