Impact of organizational culture on healthcare supply chain resilience in Jordan: Moderating role of technology integration
-
Received March 29, 2024;Accepted September 18, 2024;Published October 10, 2024
- Author(s)
-
DOIhttp://dx.doi.org/10.21511/ppm.22(4).2024.06
-
Article InfoVolume 22 2024, Issue #4, pp. 68-82
- TO CITE АНОТАЦІЯ
- 239 Views
-
49 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aims to investigate the impact of organizational culture (i.e., rational, hierarchical, and group) on healthcare supply chain resilience (SCR) in Jordan. This paper further examines the moderating role of technology integration on the relationship between organizational culture and healthcare SCR. Cross-sectional research was conducted, and participants were recruited from different hospitals in Jordan. An electronic survey was employed to collect the responses from 304 participants, including senior professionals designated as doctors, nurses, ray technicians, physical therapists, procurement officers, pharmacists, and lab technicians with more than three years of work experience. There was no statistically significant influence of rational culture on healthcare SCR (p-value = 0.156) and an adverse impact of hierarchical culture on healthcare SCR (p-value = 0.030). Group culture had a statistically significant impact on healthcare SCR (p-value = 0.007). Technology integration had an influential moderating influence on the association between rational culture and healthcare SCR (p-value = 0.042) and the association between hierarchical culture and healthcare SCR (p-value = 0.0129). However, technology integration had no moderating influence on the association between group culture and healthcare SCR (p-value = 0.331). The analysis revealed that group culture has an influential impact on healthcare SCR, while hierarchical culture has a negative impact on healthcare SCR. Moreover, technological integration was observed to improve the beneficial influence of rational culture and the negative effects of hierarchical culture on healthcare SCR. However, the technology integration was not observed to moderate the relationship between group culture and healthcare SCR.
Acknowledgment
The author acknowledges all the associated personnel who, in any reference, contributed to the completion of this study.
- Keywords
-
JEL Classification (Paper profile tab)E32, L50, L60, M14
-
References47
-
Tables7
-
Figures2
-
- Figure 1. Study framework
- Figure 2. Structural model representing the results of hypothesis testing
-
- Table 1. Demographic details of the participants
- Table 2. Reliability statistics
- Table 3. Correlation matrix of constructs
- Table 4. Goodness of fit
- Table 5. Hypothesis testing
- Table A1. Close-ended questionnaire items
- Table A2. Outcomes of convergent validity
-
- Adana, S., Manuj, I., Herburger, M., Cevikparmak, S., Celik, H., & Uvet, H. (2024). Linking decentralization in decision-making to resilience outcomes: A supply chain orientation perspective. The International Journal of Logistics Management, 35(1), 256-280.
- Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-136.
- Al-Ma’aitah, N., Liao, Y. Y., Soltani, E., Ting, C. W., & Ahmed, P. K. (2024). Unpacking the cultural impacts on long-term manufacturer-supplier relationships in the Arab Middle East region: The moderating role of trust. Production Planning & Control.
- Alsmairat, M. A., El Baz, J., & Al-Ma’aitah, N. (2024). Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: Evidence from Jordanian public hospitals in the aftermath of COVID-19. International Journal of Quality & Reliability Management, 41(2), 585-607.
- Altay, N., Gunasekaran, A., Dubey, R., & Childe, S. J. (2018). Agility and resilience as antecedents of supply chain performance under moderating effects of organizational culture within the humanitarian setting: A dynamic capability view. Production Planning & Control, 29(14), 1158-1174.
- Birkinshaw, J., Zimmermann, A., & Raisch, S. (2016). How do firms adapt to discontinuous change? Bridging the dynamic capabilities and ambidexterity perspectives. California Management Review, 58(4), 36-58.
- Braunscheidel, M. J., Suresh, N. C., & Boisnier, A. D. (2010). Investigating the impact of organizational culture on supply chain integration. Human Resource Management, 49(5), 883-911.
- Cao, Z., Huo, B., Li, Y., & Zhao, X. (2015). The impact of organizational culture on supply chain integration: a contingency and configuration approach. Supply Chain Management: An International Journal, 20(1), 24-41.
- Cenamor, J., Parida, V., & Wincent, J. (2019). How entrepreneurial SMEs compete through digital platforms: The roles of digital platform capability, network capability and ambidexterity. Journal of Business Research, 100, 196-206.
- Churchill, G. A. Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64-73.
- de Almeida, M. M. K., Marins, F. A. S., Salgado, A. M. P., Santos, F. C. A., & da Silva, S. L. (2015). Mitigation of the bullwhip effect considering trust and collaboration in supply chain management: A literature review. The International Journal of Advanced Manufacturing Technology, 77, 495-513.
- Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). Pearson.
- Hautala-Kankaanpää, T. (2022). The impact of digitalization on firm performance: Examining the role of digital culture and the effect of supply chain capability. Business Process Management Journal, 28(8), 90-109.
- Ho, J., Plewa, C., & Lu, V. N. (2016). Examining strategic orientation complementarity using multiple regression analysis and fuzzy set QCA. Journal of Business Research, 69(6), 2199-2205.
- Hofstede, G. (1980). Culture and organizations. International Studies of Management & Organization, 10(4), 15-41.
- Hohenstein, N. O., Feisel, E., Hartmann, E., & Giunipero, L. (2015). Research on the phenomenon of supply chain resilience: a systematic review and paths for further investigation. International journal of physical distribution & logistics management, 45(1/2), 90-117.
- Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modelling: A Multidisciplinary Journal, 6(1), 1-55.
- Ivanov, D. (2021). Introduction to supply chain resilience: Management, modelling, technology. Springer Nature.
- Jiang, X., Bao, Y., Xie, Y., & Gao, S. (2016). Partner trustworthiness, knowledge flow in strategic alliances, and firm competitiveness: A contingency perspective. Journal of Business Research, 69(2), 804-814.
- Knapp, T. R., & Mueller, R. O. (2010). Reliability and validity of instruments. In G. R. Hancock & R. O. Mueller (Eds.), The reviewer’s guide to quantitative methods in the social sciences (pp. 337-342).
- Kwon, I. W. G., Kim, S. H., & Martin, D. G. (2016). Healthcare supply chain management; Strategic areas for quality and financial improvement. Technological Forecasting and Social Change, 113, 422-428.
- Lee, O. F., Uslay, C., & Meuter, M. L. (2013). Antecedents and consequences of technology orientation (TECHOR) for small firms. In Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes (pp. 214-238). IGI Global.
- Lee, O. K. D., Choi, B., & Lee, H. (2020). How do knowledge management resources and capabilities pay off in the short term and long term? Information & Management, 57(2), Article 103166.
- Li, C., Ke, Y., Lu, L., & Xu, K. (2024). Healthcare supply chain resilience investment strategy analysis based on evolutionary game. Symmetry, 16(7), Article 787.
- Lichtenthaler, U. (2016). Determinants of absorptive capacity: The value of technology and market orientation for external knowledge acquisition. Journal of Business & Industrial Marketing, 31(5), 600-610.
- Mandal, S. (2017). The influence of organizational culture on healthcare supply chain resilience: The moderating role of technology orientation. Journal of Business & Industrial Marketing, 32(8), 1021-1037.
- McDermott, R., & O’Dell, C. (2001). Overcoming cultural barriers to sharing knowledge. Journal of Knowledge Management, 5(1), 76-85.
- Naor, M., Goldstein, S. M., Linderman, K. W., & Schroeder, R. G. (2008). The role of culture as driver of quality management and performance: Infrastructure versus core quality practices. Decision Sciences, 39(4), 671-702.
- Nassoura, A. B. (2020). Critical success factors for adoption of cloud computing in Jordanian healthcare organizations. International Journal of Scientific & Technology Research, 9(4), 2798-2803.
- Novak, D. C., Wu, Z., & Dooley, K. J. (2021). Whose resilience matters? Addressing issues of scale in supply chain resilience. Journal of Business Logistics, 42(3), 323-335.
- Osei, M. B., Papadopoulos, T., Acquaye, A., & Stamati, T. (2023). Improving sustainable supply chain performance through organizational culture: A competing values framework approach. Journal of Purchasing and Supply Management, 29(2), Article 100821.
- Ozkaya, H. E., Hult, G. T. M., Calantone, R., & Droge, C. (2015). Antecedents and consequences of marketing and innovation competence: does orientation matter? In K. Kubacki (Ed.), Ideas in Marketing: Finding the New and Polishing the Old: Proceedings of the 2013 Academy of Marketing Science (AMS) Annual Conference (pp. 447-456). Springer International Publishing.
- Papadopoulos, T., Gunasekaran, A., Dubey, R., Altay, N., Childe, S. J., & Fosso-Wamba, S. (2017). The role of big data in explaining disaster resilience in supply chains for sustainability. Journal of Cleaner Production, 142, 1108-1118.
- Pettigrew, A. M. (1979). On studying organizational cultures. Administrative Science Quarterly, 24(4), 570-581.
- Porter, M. (2019). Supply chain integration: Does organizational culture matter? Operations and Supply Chain Management: An International Journal, 12(1), 49-59.
- Prajogo, D. I., & Oke, A. (2016). Human capital, service innovation advantage, and business performance: The moderating roles of dynamic and competitive environments. International journal of operations & production management, 36(9), 974-994.
- Schein, E. H. (2010). Organizational culture and leadership (2nd vol.). John Wiley & Sons.
- Schilke, O., & Cook, K. S. (2015). Sources of alliance partner trustworthiness: Integrating calculative and relational perspectives. Strategic Management Journal, 36(2), 276-297.
- Schwartz, H., & Davis, S. M. (1981). Matching corporate culture and business strategy. Organizational Dynamics, 10(1), 30-48.
- Shashi, Centobelli, P., Cerchione, R., & Ertz, M. (2020). Managing supply chain resilience to pursue business and environmental strategies. Business Strategy and the Environment, 29(3), 1215-1246.
- Tanriverdi, H. (2005). Information technology relatedness, knowledge management capability, and performance of multibusiness firms. MIS Quarterly, 29(2), 311-334.
- Vickery, S. K., Jayaram, J., Droge, C., & Calantone, R. (2003). The effects of an integrative supply chain strategy on customer service and financial performance: An analysis of direct versus indirect relationships. Journal of Operations Management, 21(5), 523-539.
- Xiao, Q., & Khan, M. S. (2024). Exploring factors influencing supply chain performance: Role of supply chain resilience with mixed method approach empirical evidence from the Chinese healthcare sector. Cogent Business & Management, 11(1), Article 2287785.
- Yuan, L., Qian, X., & Pangarkar, N. (2016). Market timing and internationalization decisions: A contingency perspective. Journal of Management Studies, 53(4), 497-519.
- Yunus, E. N., & Tadisina, S. K. (2016). Drivers of supply chain integration and the role of organizational culture: Empirical evidence from Indonesia. Business Process Management Journal, 22(1), 89-115.
- Zamiela, C., Hossain, N. U. I., & Jaradat, R. (2022). Enablers of resilience in the healthcare supply chain: A case study of US healthcare industry during COVID-19 pandemic. Research in Transportation Economics, 93, Article 101174.
- Zepeda, E. D., Nyaga, G. N., & Young, G. J. (2016). Supply chain risk management and hospital inventory: Effects of system affiliation. Journal of Operations Management, 44, 30-47.
-
-
Conceptualization
Noor Al-Ma’aitah
-
Data curation
Noor Al-Ma’aitah
-
Formal Analysis
Noor Al-Ma’aitah
-
Investigation
Noor Al-Ma’aitah
-
Methodology
Noor Al-Ma’aitah
-
Project administration
Noor Al-Ma’aitah
-
Resources
Noor Al-Ma’aitah
-
Software
Noor Al-Ma’aitah
-
Supervision
Noor Al-Ma’aitah
-
Validation
Noor Al-Ma’aitah
-
Visualization
Noor Al-Ma’aitah
-
Writing – original draft
Noor Al-Ma’aitah
-
Writing – review & editing
Noor Al-Ma’aitah
-
Conceptualization
-
The impact of COVID-19 on the transportation and logistics industry
Dalia Perkumiene , Agbonmere Osamede , Regina Andriukaitienė , Olegas Beriozovas doi: http://dx.doi.org/10.21511/ppm.19(4).2021.37Problems and Perspectives in Management Volume 19, 2021 Issue #4 pp. 458-469 Views: 6533 Downloads: 10195 TO CITE АНОТАЦІЯIn this present age of globalization, the logistics and transportation industry has become an integral part of most businesses/firms as it is aimed at ensuring the effective movement of people, distribution of goods and services from one location to another on time. Therefore, this paper aims to analyze the impact of COVID-19 on the logistics and transportation sectors. The qualitative research approach was adopted using analysis and synthesis of scientific literature, data from news reports, organizational sites, and a case study of data contents. The paper presented the analysis of negative and positive effects of COVID-19 on the logistics and transportation industry. The study also discusses possible strategies and further steps for improvement of the logistics and transportation sector, including the automation and introduction of other technologies, a sustainable and flexible transportation system, cooperation of logistics and transportation business. Findings regarding the positive implications of COVID-19 show noticeable advancements in the logistics and transportation sector, such as the rise of e-commerce businesses with efficient delivery options, and the development of 3rd party logistics services as more companies outsource supply chain operations. The study revealed the importance of strategic planning with a joint effort from the research centers, public sector, private sector, and educational institutions as one of the proposed solutions for the logistics and transportation industry.
-
The impact of strategic human resources planning on the organizational performance of public shareholding companies in Jordan
Shaker Al-Qudah , Abdallah Mishael Obeidat , Hosam Shrouf , Mohammed A. Abusweilem doi: http://dx.doi.org/10.21511/ppm.18(1).2020.19Problems and Perspectives in Management Volume 18, 2020 Issue #1 pp. 219-230 Views: 3299 Downloads: 3327 TO CITE АНОТАЦІЯPerformance management (PM) is a common practice used by organizations to assess and manage employees’ work. Much of PM research is closely related to management practices. Corporations in the public and nonprofit sector continuously develop PM programs to ensure the sustainability of their organizations.
The study aims to analyze the impact of strategic human resources planning on the organizational performance of Jordanian public shareholding companies for senior management and functional unit managers (human resources, marketing, finance, and accounting). The researchers surveyed all the public shareholding companies registered with the Jordan Securities Commission (JSC) in 2019, wherein they found that only 60 companies applied strategic planning and human resources planning (HRP) together. Two hundred and twenty questionnaires were distributed in 52 companies surveyed, and 203 were adopted for statistical analysis. Several statistical methods were used, most notably the multiple regression analysis. The researchers found out a statistically significant impact of the strategic human resources planning (integration of HRP and strategic planning; strategic participation) on organizational performance. The results showed that adopting the strategic HRP dimensions leads to an increase in an organization’s overall productivity, employee satisfaction and reputation, as well as reduced operating costs. HR managers must understand the effectiveness of strategically designed HR practices across functions. -
Human resources staffing process and its impact on job involvement: Irbid District Electricity Company as a case study
Problems and Perspectives in Management Volume 17, 2019 Issue #2 pp. 254-266 Views: 2778 Downloads: 470 TO CITE АНОТАЦІЯThe study aimed to identify the level of practicing the human resources staffing process and the level of the employees’ job involvement in the Irbid District Electricity Company in Jordan; it also aimed to examine the impact of human resources staffing process on the employees’ job involvement. The study adopted the descriptive, analytical method, since it determines the characteristics of the phenomenon, describes its nature accurately and then determines the quality of the relationship between its variables. The study population included all the individuals in the senior and middle administrative levels by 100 individuals. To achieve the objectives of the study, the researchers prepared a questionnaire to examine the study variables. One hundred questionnaires were distributed to each manager, deputy manager, and department head in the Irbid District Electricity Company out of which the researchers retrieved 97 questionnaires valid for analysis. In order to analyze the data collected, the study relies on the Statistical Package for Social Sciences (SPSS) where the descriptive statistics for all the fields of the study were estimated. The correlation matrix was also used to determine the relationship between variables. Furthermore, multiple regressions were used to determine the impact of the independent variable on the dependent variable. The findings showed that the level of practicing the human resources staffing process and the employees’ job involvement at Irbid District Electricity Company (IDECO) was moderate. The findings of the study showed that the process of human resources staffing was positively associated with the job involvement where the Pearson coefficient was r= .851 and at level of significance of 0.00. The research data have also indicated that the human resources staffing process had a positive impact on the employees’ job involvement. The study recommended that the procedures of staffing in all organizations should focus on achieving the fit between the employee and his job through focusing on choosing employees whose knowledge, skills and abilities correspond to the requirements of vacant jobs and also through implementing different tests and selection interviews, which help choose the person whose traits fit the job requirements. The study has also indicated that the recommended organizations should also pay attention to the job design process where the focus is on designing jobs in a way that creates a challenge, and enables employees feel independence and joy during the job; in this method, the employee can be more involved and can work in an effective way.