Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan
-
DOIhttp://dx.doi.org/10.21511/ppm.21(1).2023.33
-
Article InfoVolume 21 2023, Issue #1, pp. 384-395
- Cited by
- 724 Views
-
253 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aims to examine the mediation influence of job satisfaction on job security and turnover intention among employees working at the frontline of Jordanian hotels. A quantitative empirical investigation is based on a self-administered electronic questionnaire; the data were collected from 170 frontline employees of 20 five-star hotels in Amman. The paper used Smart-PLS 4 software and statistical techniques to test the research hypotheses and analyze the obtained results. The study confirms the mediating role of job satisfaction in the relationship between job security and employee turnover intention. The results also found a significant negative impact of job security on turnover intention and a positive impact of job security on achieving employee job satisfaction. The paper highlights the need for senior management and human resources departments working in the hotel sector of Jordan to ensure employees’ job security and provide requirements that achieve employees’ job satisfaction, as these factors are essential in retaining employees.
- Keywords
-
JEL Classification (Paper profile tab)O15, J32, J63
-
References66
-
Tables7
-
Figures3
-
- Figure 1. Research framework
- Figure 2. Initial model
- Figure 3. Final model
-
- Table 1. Demographics of participants
- Table 2. Factor loadings, items, Cronbach’s alpha, composite reliability, and convergent validity
- Table 3. Discriminant validity value of HTMT
- Table 4. Collinearity assessment
- Table 5. Path coefficients according to a complete bootstrapping routine
- Table 6. Indirect effects
- Table 7. Hypotheses testing
-
- Aburumman, O., Salleh, A., Omar, K., & Abadi, M. (2020). The impact of human resource management practices and career satisfaction on employee’s turnover intention. Management Science Letters, 10(3), 641-652.
- Adam, S., Abdrabou, A., & Mohamed, R. A. (2020). Knowledge sharing training program and its effect on innovative behavior among nurse teachers. International Journal of Novel Research in Healthcare and Nursing, 7(2), 1-13.
- Agustinningtyas, P. S., & Dewi, I. G. A. M. (2020). The mediating of job satisfaction on effect of organizational commitment and compensation turnover intention. International Research Journal of Management, IT and Social Sciences, 7(5), 46-61.
- Al-Ajlouny, M. I., & Nawafleh, S. A. (2018). The impact of job security on organisational productivity: A field study in public and private organisations. Dynamics of Public Administration, 35(1), 97-107.
- Alam, A., & Asim, M. (2019). Relationship between job satisfaction and turnover intention. International Journal of Human Resource Studies, 9(2), 163-194.
- AlBattat, A. R., Som, A. P. M., & Helalat, A. S. (2013). Overcome staff turnover in the hospitality industry using Mobley model. International Journal of Learning and Development, 3(6), 64-71.
- Al-Dalahmeh, M., Héder-Rima, M., & Dajnoki, K. (2020). The effect of talent management practices on employee turnover intention in the information and communication technologies (ICTs) sector: Case of Jordan. Problems and Perspectives in Management, 18(4), 59-71.
- Al-Hamdan, Z., Manojlovich, M., & Tanima, B. (2017). Jordanian nursing work environments, intent to stay, and job satisfaction. Journal of Nursing Scholarship, 49(1), 103-110.
- Alhelalat, J. A., Ma’moun, A. H., & Twaissi, N. M. (2017). The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction. International Journal of Hospitality Management, 66, 46-53.
- Ali, J. A. M., & Mohamad, I. R. (2019). The factors affecting turnover intention, with the moderating role of intrinsic intention in Jordanian five-star hotels. International Journal of Engineering & Technology, 7(4), 6828-6832.
- AlKahtani, N., Iqbal, S., Sohail, M., Sheraz, F., Jahan, S., Anwar, B., & Haider, S. (2021). Impact of employee empowerment on organizational commitment through job satisfaction in four- and five-stars hotel industry. Management Science Letters, 11(3), 813-822.
- Allan, M. (2019). The relationship between work motivations, job autonomy, emotional burnout and job satisfaction among women working in tourism in Jordan. Journal of Environmental Management and Tourism (JEMT), 10(3(34)), 328-339.
- Al-Zgool, M. R. H. (2015). Relationship between leaders’ emotional intelligence, organisational commitment, job satisfaction, and turnover intention in Jordanian hotel industry. Universiti Utara Malaysia.
- Armstrong, M. (2020). Human resources management practice (15th ed.). Kogan Page Publishers.
- Armstrong, M., & Taylor, S. (2020). Armstrong’s handbook of human resource management practice. Kogan Page Publishers.
- Badrianto, Y., & Ekhsan, M. (2020). Effect of work environment and job satisfaction on employee performance in pt. Nesinak industries. Journal of Business, Management, & Accounting, 2(1), 85-91.
- Balz, A., & Schuller, K. (2021). Always looking for something better? The impact of job insecurity on turnover intentions: Do employables and irreplaceables react differently? Economic and Industrial Democracy, 42(1), 142-159.
- Bhargava, A., Bester, M., & Bolton, L. (2021). Employees’ perceptions of the implementation of robotics, artificial intelligence, and automation (RAIA) on job satisfaction, job security, and employability. Journal of Technology in Behavioral Science, 6(1), 106-113.
- Bos-Nehles, A. C., & Veenendaal, A. A. (2019). Perceptions of HR practices and innovative work behavior: the moderating effect of an innovative climate. The International Journal of Human Resource Management, 30(18), 2661-2683.
- Brougham, D., & Haar, J. (2020). Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study. Technological Forecasting and Social Change, 161, 120276.
- Chen, X., Ran, L., Zhang, Y., Yang, J., Yao, H., Zhu, S., & Tan, X. (2019). Moderating role of job satisfaction on turnover intention and burnout among workers in primary care institutions: A cross-sectional study. BMC Public Health, 19(1), 1526.
- Chow, S. L. (1988). Significance test or effect size? Psychological Bulletin, 103(1), 105-110.
- David, G. C., Geoffrey T., & Leslie, T. S. (2019). Human resource management a critical approach (2nd ed.). Routledge.
- Demircioglu, M. A., & Berman, E. (2019). Effects of the innovation climate on turnover intention in the Australian public service. The American Review of Public Administration, 49(5), 614-628.
- DeSouza Bido, D., & Da Silva, D. (2019). SmartPLS3: Specification, estimation, evaluation and reporting. Administração: Ensino & Pesquisa, 20(2), 465-514.
- Dessler, G. (2020). Human resource management (16th ed.). Pearson.
- Falatah, R., Almuqati, J., Almuqati, H., & Altunbakti, K. (2021). Linking nurses’ job security to job satisfaction and turnover intention during reform and privatization: A cross-sectional survey. Journal of Nursing Management, 29(6), 1578-1586.
- Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison Wesley.
- Geisser, S. (1974). A predictive approach to the random effect model. Biometrika, 61(1), 101-107.
- Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121.
- Helalat, A., Mohamad, B., & Ghasemy, M. (2019). The mediating effect of employee performance on transformational leadership style and organisational innovation: A case study of the hotel industry in Saudi Arabia. The Journal of Social Sciences Research, 5(4), 924-934.
- Henseler, J. (2017). Bridging design and behavioral research with variance-based structural equation modeling. Journal of advertising, 46(1), 178-192.
- Herachwati, N., Sulistiawan, J., & Alfirdaus, Z. (2018). The effects of perceived organizational support and social comparison on work attitudes. Problems and Perspectives in Management, 16(1), 12-21.
- Herzberg, F., Mausner, B., & Snydermann, B. (1959). The motivation to work. Wiley.
- Hoppock, R. (1935). Job satisfaction. Harper.
- Jackofsky, E. F., & Slocum, J. W. (1987). A causal analysis of the impact of job performance on the voluntary turnover process. Journal of Organizational Behavior, 8(3), 263-270.
- Jahya, A., Azlin, S. N. I., Othman, R., & Romaiha, N. R. (2020). Turnover intention among Gen Y: The role of training and development, compensation and organizational culture. International Journal of Academic Research in Business and Social Sciences, 10(10), 765-782.
- Kotler, P., & Armstrong, G. (2016). Principles of marketing (16th ed.). Pearson.
- Lee, F.-H., Lee, T.-Z., & Wu, W.-Y. (2010). The relationship between human resource management practices, business strategy and firm performance: evidence from steel industry in Taiwan. The International Journal of Human Resource Management, 21(9), 1351-1372.
- Li, N., Zhang, L., Xiao, G., Chen, J., & Lu, Q. (2019). The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. International Emergency Nursing, 45, 50-55.
- Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1343). Chicago, IL: Rand McNally.
- Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13(2), 1-16.
- Madanat, H. G., & Khasawneh, A. S. (2018). Level of effectiveness of human resource management practices and its impact on employees’ satisfaction in the banking sector of Jordan. Journal of Organizational Culture, Communications and Conflict, 22(1), 1-19.
- Makarim, A. F., & Muafi, M. (2021). The effect of green human resource management (GHRM) practices on turnover intention: Mediating role of work environment. International Journal of Research in Business and Social Science, 10(5), 83-94.
- Mansour, M. S., & Hassan, K. H. (2019). Job security and temporary employment contracts. Theories and global standards. Springer.
- Maqableh, O., Supian, M., & Helalat, A. (2022). Mediating impact of innovative behavior on the relationship between training and turnover intention: A case study of the hospitality industry in Jordan. Problems and Perspectives in Management, 20(4), 278-289.
- Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.
- Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modeling: Helping researchers discuss more sophisticated models. Industrial Management & Data Systems, 116(9), 1849-1864.
- Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2020). Fundamentals of human resource management. McGraw-Hill Education.
- O’Connor, J. (2018). The impact of job satisfaction on the turnover intent of executive level central office administrators in Texas public school districts: A quantitative study of work related constructs. Education Sciences, 8(2), 69.
- Olaimat, D. (2018). The influence of human resource practices on job satisfaction: Empirical investigation of Jordan hotels. International Journal of Human Resource Studies, 8(4), 136151-136151.
- Park, J., & Min, H. K. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90, 102599.
- Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698-713.
- Price, J. L. (1977). The study of turnover. Ames: Iowa State University Press.
- Rahman, H. M. M., & Raju, V. (2020). Impact on human resources management practices on turnover intention: Evidence from Bangladeshi ICT private industry. Solid State Technology, 63(5), 4238-4248.
- Rahman, S. M. (2020). Relationship between job satisfaction and turnover intention: Evidence from Bangladesh. Asian Business Review, 10(2), 99-108.
- Rashidah, M. I., & Ayman, J. (2020). The impact of human resources management practices on turnover intention through intrinsic motivation: Evidence from the Jordanian hospitality industry. International Journal of Heritage, Tourism and Hospitality, 14(3), 1-11.
- Rawashdeh, A. M., & Tamimi, S. A. (2020). The impact of employee perceptions of training on organizational commitment and turnover intention: An empirical study of nurses in Jordanian hospitals. European Journal of Training and Development, 44(2/3), 191-207.
- Romeo, M., Yepes-Baldó, M., & Lins, C. (2020). Job satisfaction and turnover intention among people with disabilities working in special employment centers: The moderation effect of organizational commitment. Frontiers in Psychology, 11, 1035.
- Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial least squares structural equation modeling. In C. Homburg, M. Klarmann, & A. E. Vomberg (Eds.), Handbook of market research (pp. 1-40). Springer.
- Shin, S. J., Yuan, F., & Zhou, J. (2017). When perceived innovation job requirement increases employee innovative behavior: A sensemaking perspective. Journal of Organizational Behavior, 38(1), 68-86.
- Sinniah, S., & Kamil, N. M. (2017). The influence of human resource practices on turnover intention: the case of a telecommunication company in Malaysia. Malaysian Management Review, 52(1), 45-61.
- Sokhanvar, M., Kakemam, E., Chegini, Z., & Sarbakhsh, P. (2018). Hospital nurses’ job security and turnover intention and factors contributing to their turnover intention: A cross-sectional study. Nursing and Midwifery Studies, 7(3), 133-140.
- Stewart, G. L., & Brown, K. G. (2019). Human resource management. John Wiley & Sons.
- Umrani, W. A., Afsar, B., Khan, M., & Ahmed, U. (2019). Addressing the issue of job performance among hospital physicians in Pakistan: The role of job security, organizational support, and job satisfaction. Journal of Applied Biobehavioral Research, 24(3), e12169.
- Wei, Y. C. (2015). Do employees high in general human capital tend to have higher turnover intentions? The moderating role of high-performance HR practices and P-O fit. Personnel Review, 44(5), 739-756.