Model acceptance and use of e-banking with Javanese philosophical approach: An effort to create less-cash society
-
Author(s)Eduardus SuhartoLink to ORCID Index: https://orcid.org/0000-0001-8066-2730
,
Ubud SalimLink to ORCID Index: https://orcid.org/0000-0001-6450-2403
,
Sumiati
,
Ainur RofiqLink to ORCID Index: https://orcid.org/0000-0002-0888-1397
-
DOIhttp://dx.doi.org/10.21511/bbs.16(3).2021.04
-
Article InfoVolume 16 2021 , Issue #3, pp. 34-47
- Cited by
- 965 Views
-
376 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Indonesia is a developing country with many local cultures trying to continue increasing electronic transactions with e-Banking. UTAUT2 is the one of acceptance and use of the technology model. This study focuses on investigating the effect of Javanese cultural philosophy (local culture in Indonesia) on banking customer behavior in accepting and using banking transactions. This paper is supported by qualitative information, although it uses a quantitative approach. The Javanese cultural philosophy “Ojo Gumunan, Ojo Kagetan” was the main information before distributing the questionnaire as primary data. This model uses UTAUT2 and data analysis using PLS-SEM with SmartPLS. The main results reinforce the theory that the Javanese cultural philosophy “Ojo Gumunan, Ojo Kagetan” is a significant dominant factor in influencing behavior intention. The results of applying the UTAUT2 model show a variance of 86.4% for the endogenous variable behavioral intention and 72.4% for the endogenous variable use behavior to e-banking, which exceeds the value of the original model. Findings revealed that the variables of Javanese philosophy and promotion conditions have a significant effect on behavioral intentions. The facilitating condition variables, habit variables, and behavioral intentions variables on behavior using e-banking proved to affect significantly. This study aims to evaluate the model of acceptance and use of e-banking with a Javanese philosophical approach. The evaluation results show that Javanese philosophy is the main and dominant factor in the model. The contribution of this study can provide insights for practitioners and researchers that increasing non-cash banking transactions (less-cash society) through e-banking can use a local-cultural philosophical approach.
Acknowledgments
The authors appreciate cultural experts’ contributions, including Magnis Suseno, Didik Nini Thowok, Sujiwo Tejo, and members of the FGD in providing information about Javanese culture. The authors are grateful to all parties who have given their feedback and support in completing this paper.
view full abstract
- Keywords
-
JEL Classification (Paper profile tab)G20, G21
-
References57
-
Tables6
-
Figures1
-
- Figure 1. The model based on UTAUT2
-
- Table 1. Convergent validity and reliability for the reflective indicators
- Table 2. Formative indicators
- Table 3. Loading and cross-loadings
- Table 4. Collinearity statistics (VIF)
- Table 5. Hypotheses testing
- Table 6. Evaluating coefficients of R2, Q2, f2, and decision
-
- Aditya, A. G. D., & Kusuma, M. G. W. (2019). The effect of tri hita karana culture in relationship between work stress and internal auditor performance. International Research Journal of Management, IT and Social Sciences, 6(2), 72-78.
- Adji, K. B. (2017). Butir-butir kearifan para raja di tanah Jawa: intisari ajaran leluhur tentang kabajikan dan kemuliaan. Araska Publisher. (In Indonesian).
- Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99-110.
- Alghatrifi, I., & Khalid, H. (2019). A systematic review of UTAUT and UTAUT2 as a baseline framework of information system research in adopting new technology: a case study of IPV6 adoption. 2019 6th International Conference on Research and Innovation in Information Systems (ICRIIS), 1-6.
- Arenas, G. J., Peral, P. B., & Ramon, J. M. (2015). Elderly and internet banking: An application of UTAUT2. Journal of Internet Banking and Commerce, 20(1), 1-23.
- Ariyanto, D., Sari, M. M. R., & Ratnadi, N. M. D. (2017). Budaya Tri Hita Karana dalam Model UTAUT. Jurnal Akuntansi Multiparadigma, 8(2), 399-415. (In Indonesian).
- Armstrong, G., Adam, S., Denize, S., & Kotler, P. (2014). Principles of marketing. Pearson Australia.
- Bank Indonesia. (n.d.). Home. (In Indonesian).
- Basle Committee. (1998). Risk management for electronic banking and electronic money activities. Basle Committee on Banking Supervision.
- Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Macoulides (Ed.), Modern methods for business research (pp. 295-336). Mahwah, NJ: Lawrence Erlbaum.
- Chin, W. W. (2010). How to write up and report PLS analyses. In V. E. Vinzi, W. Chin, J. Henseler, & H. Wang (Eds.), Handbook of partial least squares (pp. 655-690). Springer, Berlin, Heidelberg.
- Cohen, J. (2013). Statistical power analysis for the behavioral sciences. Academic press.
- Daniel, E. (1999). Provision of electronic banking in the UK and the Republic of Ireland. International Journal of Bank Marketing, 17(2), 72-83.
- Farah, M. F., Hasni, M. J. S., & Abbas, A. K. (2018). Mobile-banking adoption: empirical evidence from the banking sector in Pakistan. International Journal of Bank Marketing, 36(7), 1386-1413.
- Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Los Angeles, CA: Sage Publications.
- Gharaibeh, M. K., & Arshad, M. R. M. (2018). Determinants of intention to use mobile banking in the North of Jordan: extending UTAUT2 with mass media and trust. Journal of Engineering and Applied Sciences, 13(8), 2023-2033.
- Hair, Jr J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106-121.
- Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial Management & Data Systems, 116(1), 2-20.
- Indrajit, H. (2013). Pengaruh Budaya Birokrasi Ewuh-Pakewuh Terhadap Efektivitas Sistem Pengendalian Intern (Thesis). Universitas Gadjah Mada. (In Indonesian).
- John, S. (2019). Less-cash, but not cashless. Currency Conference 2019. Dubai.
- Kassandra, P. S., Purnamawati, I. G. A., & Herawati, N. T. (2016). Imp lementasi budaya tri hita karana dalam penggunaan sistem informasi akuntansi pada lembaga perkreditan desa desa pakraman pemaron. Jimat (Jurnal Ilmiah Mahasiswa Akuntansi) Undiksha, 4(1). (In Indonesian).
- Keivani, F. S., Jouzbarkand, M., Khodadadi, M., & Sourkouhi, Z. K. (2012). A General View on the E-banking. International Proceedings of Economics Development & Research, 43, 62-65.
- Kotler, P., Keller, K. L., Hoon, A. S., Meng, L. S., & Tiong, T. C. (2018). Marketing Management: An Asian Perspective (6th ed.). Pearson.
- Lamb, C. W., Hair, J. F., & McDaniel, C. (2011). Essentials of marketing. Cengage Learning.
- Mahfuz, M. A., Khanam, L., & Mutharasu, S. A. (2016). The Influence of Website Quality on m-banking Services Adoption in Bangladesh: applying the UTAUT2 model using PLS. 2016 International Conference on Electrical, Electronics, and Optimization Techniques (ICEEOT), 2329-2335.
- Maryono, K. (2015). AJA GUMUNAN Uborampe-Life.
- Megadewandanu, S., Suyoto, & Pranowo. (2016). Exploring mobile wallet adoption in Indonesia using UTAUT2: An approach from consumer perspective. 2016 2nd International Conference on Science and Technology-Computer (ICST), 11-16. Yokarta, Indonesia.
- Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 173-239.
- Nelson, T., Irwan, L., & Agus, S, E. (2015). Bijak Ber-E-Banking. Otoritas Jasa Keuangan. (In Indonesian).
- Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology. Computers in Human Behavior, 61, 404-414.
- Owusu, K. K., Osei, A. K. A., & Appiah, C. (2019). Acceptance and use of mobile banking: an application of UTAUT2. Journal of Enterprise Information Management, 32(1), 118-151.
- Pertiwi, N. W. D. M. Y., & Ariyanto, D. (2017). Penerapan model UTAUT2 untuk menjelaskan minat dan perilaku penggunaan mobile banking di kota Denpasar. E-Jurnal Akuntansi, 18(2), 1369-1397. (In Indonesian).
- Pitoyo, A. J., & Triwahyudi, H. (2017). Dinamika perkembangan etnis di Indonesia dalam konteks persatuan negara. Populasi, 25(1), 64-81. (In Indonesian).
- Pitutur Becik. (2011). OJO KAGETAN, OJO GUMUNAN, OJO DUMEH.
- Putri, N. K. R. D., & Suardikha, I. M. S. (2020). Penerapan Model UTAUT 2 Untuk Menjelaskan Niat Dan Perilaku Penggunaan E-Money di Kota Denpasar. E-Jurnal Akuntansi, 30(2), 540-555. (In Indonesian).
- Rahi, S, Ghani, M., & Ngah, A. (2018). A structural equation model for evaluating user’s intention to adopt internet banking and intention to recommend technology. Accounting, 4(4), 139-152.
- Rahi, S., Yasin, N. M., & Alnaser, F. M. (2017). Measuring the role of website design, assurance, customer service and brand image towards customer loyalty and intention to adopt internet banking. The Journal of Internet Banking and Commerce, 22(S8), 1-18.
- Shwab, K. (2018). The Global Competitiveness Index Report 2017–2018. World Economic Forum.
- Sevtyan, A., Sobari, W., & Mochtar, H. (2018). Perilaku Gumunan: Memperluas Kajian Perilaku Pemilih Jawa. Politico, 18(2), 193-205. (In Indonesian).
- Soeharjono, H. I. (2011). Pengaruh Budaya Birokrasi “ewuh-pakewuh” Terhadap Efektivitas Sistem Pengendalian Intern. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 8(3), 1. (In Indonesian).
- Sulasman, H., & Gumilar, S. (2013). Teori-teori Kebudayaan, dari teori hingga aplikasi. Bandung: Pustaka Setia. (In Indonesian).
- Sumarwan, U. (2015). Perilaku Konsumen: Teori dan penerapannya dalam Pemasaran. Jakarta: Publisher PT Ghalia Indonesia. (In Indonesian).
- Suprapto, R. H. (2015). Kitab petuah warisan leluhur Jawa. Laksana. (In Indonesian).
- Suseno, F. M. (2001). Etika Jawa: Sebuah analisa falsafi tentang kebijaksanaan hidup Jawa. Jakarta: PT Gramedia Pustaka Utama. (In Indonesian).
- Susetyo, J. (2013). Mentalitas Kagetan & Gumunan. Sabdalangit.
- Taylor, S., & Todd, P. (1995). Assessing IT usage: The role of prior experience. MIS Quarterly, 19(4), 561-570.
- Tenenhaus, M. (2004). A PLS approach to multiple table analysis. In Classification, Clustering, and Data Mining Applications (pp. 607-620). Springer.
- Tenenhaus, M., Vinzi, V. E., Chatelin, Y.-M., & Lauro, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205.
- The Indonesian Internet Service Providers Association. (2018). Buletin APJII Edisi 23 - April 2018. In Apjii (pp. 1-7). (In Indonesian).
- Thompson, R. L., Higgins, C. A., & Howell, J. M. (1991). Personal computing: toward a conceptual model of utilization. MIS Quarterly, 15(1), 125-143.
- Van der Heijden, H. (2004). User acceptance of hedonic information systems. MIS Quarterly, 28(4), 695-704.
- Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157-178.
- Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
- Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
- Wati, R. (2014). The Effect of Cultural Ewuh Pakewuh Bureaucracy Toward Significance Accounting Fraudulency in the Government: The Perception of Government Internal Control Apparatus Sragen Area Inspectorate. SSRN, 2698509.
- Wibowo, D. E. (2020). Ewuh Pakewuh Cultural Reconstruction to Equal Consumer Protection. BESTUUR, 8(1), 1-8. (In Indonesian).
- Wong, C.-H., Tan, G. W.-H., Loke, S.-P., & Ooi, K.-B. (2014). Mobile TV: a new form of entertainment? Industrial Management & Data Systems, 114(7), 1050-1067.
