Jassim Al-Gasawneh
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Linking resonant leadership, psychological ownership, and organizational commitment: The mediating role of employee empowerment
Mahfuz Judeh , Jassim Al-Gasawneh , Hasan Al-Zu’bi , Abdul Hafaz Ngah doi: http://dx.doi.org/10.21511/ppm.20(1).2022.14Problems and Perspectives in Management Volume 20, 2022 Issue #1 pp. 153-163
Views: 958 Downloads: 556 TO CITE АНОТАЦІЯThe purpose of the current study is to identify the antecedents of psychological ownership and organizational commitment since these constructs could influence different behavioral outcomes at the workplace, such as task performance, creativity, and organizational citizenship behavior. Through practicing resonant leadership, highly empowered employees are expected to have a deeper feeling of psychological ownership and more sense of commitment to an organization.
In this study, the direct relationships of resonant leadership on psychological ownership and organizational commitment via employee empowerment were investigated. Data were collected from 232 employees working at healthcare corporations listed on the Amman Stock Exchange in Jordan. Structural equation modeling was utilized to analyze the data. Results proposed that psychological ownership and organizational commitment were related to resonant leadership. Moreover, employee empowerment played a significant role, as a mediator between resonant leadership and psychological ownership and between resonant leadership and organizational commitment. Therefore, employees working with resonant leaders and having effective empowerment are expected to get higher levels of psychological ownership and tend to be highly committed to their organizations. -
The role of operational innovation and external environment on the relationship between service quality and marketing performance in the hotel business
Abdel Hakim Akhorshaideh , Jassim Al-Gasawneh , Dia Zeglat , Nawras Nusairat , Mahfuz Judeh doi: http://dx.doi.org/10.21511/ppm.20(2).2022.37Problems and Perspectives in Management Volume 20, 2022 Issue #2 pp. 448-458
Views: 741 Downloads: 259 TO CITE АНОТАЦІЯEconomic sustainability allows hotel customers and other stakeholders to profit from hospitality services. Hotels can improve their marketing success by leveraging technologies and innovation strategy initiatives to suit guests’ ever-changing needs. Thus, this paper investigated the effect of service quality on marketing performance among hotels in Jordan. In addition, it analyzed the moderating role of operational innovation and external environment on the relationship between service quality and marketing performance among Jordanian hotels. This study was quantitative and used the pretested questionnaire by interviewing general managers. The valid questionnaires were distributed stratified randomly to general hotel managers. The analyzed data were from 162 completed questionnaires, employing partial least squares analysis software. The results demonstrate a positive relationship between service quality and marketing performance. Moreover, this relationship was moderated by operational innovation and external environment. Clearly, the managers in Jordanian hotels might find and draw business strategies by linking the marketing performance with the service quality specifically (SERVQUAL) and employing management and technologies strategies through its operational innovation and external environment.
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Influence of psychological contract fulfillment on job outcomes: A case of the academic sphere in Jordan
Qais Hammouri , Asmahan Majed Altaher , Ahmad Rabaa’i , Heba Khataybeh , Jassim Al-Gasawneh doi: http://dx.doi.org/10.21511/ppm.20(3).2022.05Problems and Perspectives in Management Volume 20, 2022 Issue #3 pp. 62-71
Views: 1004 Downloads: 269 TO CITE АНОТАЦІЯChanges in the economy, politics, competitors, customers, and even the weather affect the trust relationship between employers and employees. Most organizations are striving to strengthen such relationships by focusing on psychological contract fulfillment that allows for trust leading to job stability and career advancement. An integrated framework was used to investigate the role of psychological contract fulfillment on academic employees in two Jordanian universities (Yarmouk and Jadara Universities). The research area is determined in universities due to a breach of psychological contracts. Using a quantitative method, responses from academic employees were collected to examine their perception of the influence of psychological contract fulfillment on job outcomes. Hypotheses were tested using the partial least square structural equation modeling (PLS-SEM) method on data gathered from 90 academic employees. The findings indicated that psychological contract fulfillment positively influences both employee productivity and satisfaction. In addition, the results revealed that psychological contract fulfillment negatively influences employee turnover. Furthermore, the study findings have managerial implications through enhancing organizational citizenship behavior that leads to increased employee productivity and satisfaction.
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