Articles tagged with: service quality

Impact of customer satisfaction on commercial banks in Nepal: Insights from a survey-based study

Yadav Mani Upadhyaya, Shiva Raj Ghimire, Nirdosh Agarwal, Khom Raj Kharel
Banks and Bank Systems Volume 19 2024, Issue #3

Delighting customers: Evaluating service quality and customer satisfaction of self-checkout users in sports retail

Kavita Ingale, Manisha Paliwal, Suchita Jha, Ghazal Masarrat, Suchitra Kodlekere, Shreya Shedge
Innovative Marketing Volume 20 2024, Issue #3

Study of service quality, price sensitivity, and passenger satisfaction in India’s airline sector

Vinoj Wilfred, M. V. Rama Prasad, J. P. Senthil Kumar
Innovative Marketing Volume 20 2024, Issue #3

Relationship between e-service quality dimensions and online banking customer satisfaction

K. M. Anwarul Islam, Serajul Islam, Md. Mobarak Karim, Md. Shariful Haque, Tania Sultana
Banks and Bank Systems Volume 18 2023, Issue #1

Relationships between human resource management practices, employee satisfaction, service quality, and employee service behavior in the hotel industry

Alhareth Mohammed Abu Hussein, Al Montaser Mohammad, Ahmad Alheet, Mahmoud Hussein Abu Joma, Salman Abu Lehyeh
Problems and Perspectives in Management Volume 21 2023, Issue #1

Customer satisfaction with digital banking channels in times of uncertainty

Atef Harb, Mira Thoumy, Michel Yazbeck
Banks and Bank Systems Volume 17 2022, Issue #3

Determinants of consumers’ purchase intention to buy smartphones online

Mohammed Julfikar Ali, Md. Mobarak Karim, Benazir Ishaque Hitoishi, H. M. Atif Wafik, K. M. Anwarul Islam
Innovative Marketing Volume 18 2022, Issue #2

Mediating role of perceived service quality between behavioral characteristics, security risk and internet banking usage

Salome O. Ighomereho, Ademola S. Sajuyigbe
Banks and Bank Systems Volume 17 2022, Issue #2

The role of operational innovation and external environment on the relationship between service quality and marketing performance in the hotel business

Abdel Hakim Akhorshaideh, Jassim Al-Gasawneh, Dia Zeglat, Nawras Nusairat, Mahfuz Judeh
Problems and Perspectives in Management Volume 20 2022, Issue #2
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