Articles tagged with: service quality

Relationship between e-service quality dimensions and online banking customer satisfaction

K. M. Anwarul Islam, Serajul Islam, Md. Mobarak Karim, Md. Shariful Haque, Tania Sultana
Banks and Bank Systems Volume 18 2023, Issue #1

Relationships between human resource management practices, employee satisfaction, service quality, and employee service behavior in the hotel industry

Alhareth Mohammed Abu Hussein, Al Montaser Mohammad, Ahmad Alheet, Mahmoud Hussein Abu Joma, Salman Abu Lehyeh
Problems and Perspectives in Management Volume 21 2023, Issue #1

Customer satisfaction with digital banking channels in times of uncertainty

Atef Harb, Mira Thoumy, Michel Yazbeck
Banks and Bank Systems Volume 17 2022, Issue #3

Determinants of consumers’ purchase intention to buy smartphones online

Mohammed Julfikar Ali, Md. Mobarak Karim, Benazir Ishaque Hitoishi, H. M. Atif Wafik, K. M. Anwarul Islam
Innovative Marketing Volume 18 2022, Issue #2

Mediating role of perceived service quality between behavioral characteristics, security risk and internet banking usage

Salome O. Ighomereho, Ademola S. Sajuyigbe
Banks and Bank Systems Volume 17 2022, Issue #2

The role of operational innovation and external environment on the relationship between service quality and marketing performance in the hotel business

Abdel Hakim Akhorshaideh, Jassim Al-Gasawneh, Dia Zeglat, Nawras Nusairat, Mahfuz Judeh
Problems and Perspectives in Management Volume 20 2022, Issue #2

Non-financial factors affecting the operational performance of hospitality companies: Evidence from Vietnam

Trung Kien Phan, Thi Hong Thuy Nguyen, Thu Ha Dang, Van Thuan Tran, Kim Ngoc Le
Problems and Perspectives in Management Volume 19 2021, Issue #4

Antecedents and consequences of customer engagement: A case study of Saudi airline industry

Hawazen Alamoudi, Majed Alharthi
Innovative Marketing Volume 17 2021, Issue #3

The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)

Edy Sulistiyawan, Ubud Salim, Ainur Rofiq, Rofiaty
Banks and Bank Systems Volume 14 2019, Issue #4
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