Articles tagged with: service quality

Service quality dimensions as drivers of customer satisfaction in the telecommunications market: Evidence from an emerging economy

Arthur Giuseppe Serrato-Cherres, Franklin Cordova-Buiza, Celeste Lucero Barzola-Castro, Jan Molina-Guillen
Innovative Marketing Volume 22 2026, Issue #2

From service and facility quality to loyalty in urban tourism: Mediating role of visitor satisfaction in Jakarta’s public parks

Suwandi, Arjuna Wiwaha, Junaid Ali Saeed Rana
Tourism and Travelling Volume 5 2025-2026, Issue #1

An SEM-based analysis of the determinants of household saving behavior among Islamic bank customers in Indonesia

Ayus Ahmad Yusuf, Asmiyati Khusnul Maryam, Dinan Fathi Shiddieqy, Abdelrehim Awad
Banks and Bank Systems Volume 21 2026, Issue #1

Drivers of consumers’ trust and online purchase decisions: Evidence from Vietnam’s e-commerce market

Bui Van Vien, The Tuan Tran, Cuong Hung Nguyen, Nguyen Huy Hoang, Pham Quang Tin
Innovative Marketing Volume 22 2026, Issue #1

The influence of service quality on visitors of Chengdu public cultural concert on customers’ engagement and loyalty

Wencai Xu, Yaoping Liu, Surachai Traiwannakij, Junaidi Junaidi
Innovative Marketing Volume 21 2025, Issue #3

Service quality and customer satisfaction: Empirical evidence from the Nepalese banking industry

Shiva Raj Ghimire, Yadav Mani Upadhyaya, Nirdosh Agarwal
Banks and Bank Systems Volume 20 2025, Issue #1

Impact of customer satisfaction on commercial banks in Nepal: Insights from a survey-based study

Yadav Mani Upadhyaya, Shiva Raj Ghimire, Nirdosh Agarwal, Khom Raj Kharel
Banks and Bank Systems Volume 19 2024, Issue #3

Delighting customers: Evaluating service quality and customer satisfaction of self-checkout users in sports retail

Kavita Ingale, Manisha Paliwal, Suchita Jha, Ghazal Masarrat, Suchitra Kodlekere, Shreya Shedge
Innovative Marketing Volume 20 2024, Issue #3

Study of service quality, price sensitivity, and passenger satisfaction in India’s airline sector

Vinoj Wilfred, M. V. Rama Prasad, J. P. Senthil Kumar
Innovative Marketing Volume 20 2024, Issue #3
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