Victor Hugo Gonzalez Jaramillo

In today’s society, there is a permanent conflict between working and caring for the family. This conflict has worsened as a result of the COVID-19 pandemic, making it necessary to study it to see how it affects the performance of workers. The objective of this study is to determine the association between work-family and family-work conflicts and performance dimensions (effort and quality of work) of Ecuadorian teachers. For data collection, validated models were used. The study employed a quantitative approach through an online survey of 570 teachers from Fiscal Educational Centers in Canton Duran, Prefecture of Guayas, in Ecuador, selected for having less Internet access. The hypotheses were validated using structural equation modeling (SEM). It has been determined that work-family conflict is positively and significantly associated with the effort dimension of performance with a value of R2 0.245 and p = 0.000. In the same way, it is associated with quality of work, obtaining an R2 0.193, p = 0.000. At the same time, the relationship between family-work conflict and effort dimension has not found sufficient evidence with a value of R2 0.064 and p = 0.212, and regarding quality of work dimension, a negative and significant effect has been found with a value of R2 –0.146 and p = 0.015. The findings demonstrate that the work-family conflict is positively associated with the dimensions of performance, contrary to the family-work conflict, which has a negative association or is not associated at all.

Information technologies (IT) have become a fundamental pillar for contemporary organizations, driving not only operational efficiency and automation, but also improving decision-making processes. The objective of this study was to measure the influence of the three dimensions of IT (devices, functionalities, and potentialities) on the two dimensions of productivity (service performance and performance of business processes) in service sector companies in Ecuador. Primary data were collected from 375 Ecuadorian companies at a single moment in the service sector, a sector chosen for being the one that contributes the most to the country’s economy, using a non-experimental research design. Data analysis was performed using SPSS statistical software, with binary logistic regressions and the Nagelkerke pseudo-R² test to evaluate the explanatory power of the variables. The results indicate that IT, evaluated through its three dimensions (devices, functionalities, and potentialities), positively influences service performance by 44.80%. Similarly, these three dimensions positively influence 39.15% of the performance of business processes, empirically demonstrating that implementing IT allows achieving higher productivity levels in service companies in developing countries.