Employing artificial intelligence to improve the supply chain’s resilience and performance: Moderating the impact of supply chain dynamics
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Received April 26, 2024;Accepted February 27, 2025;Published March 31, 2025
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Author(s)Link to ORCID Index: https://orcid.org/0000-0002-0393-1842
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Link to ORCID Index: https://orcid.org/0009-0004-7792-4794,
Link to ORCID Index: https://orcid.org/0000-0003-1305-9493,
Link to ORCID Index: https://orcid.org/0009-0009-5728-3738 -
DOIhttp://dx.doi.org/10.21511/ppm.23(1).2025.55
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Article InfoVolume 23 2025, Issue #1, pp. 741-752
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Creative Commons Attribution 4.0 International License
The study aims to explore the direct and indirect effects of artificial intelligence on resilience and performance in a modern supply chain evolution environment. The email survey reached 208 companies from Jordan registered with the Jordanian Industry and Commerce, and results were collected using structural equation modeling analysis. The results show the impact of artificial intelligence on overall supply chain performance. However, similar output is only achievable using its equipage capability to return data to promote the resilience of supply and performance. This paper provides additional standpoints on how to use artificial intelligence to ensure supply chain performance; however, longitudinal research offers deeper insights. Furthermore, this analysis addresses the existing gap in the literature regarding synthetic intelligence. While this study has taken critical measures throughout the research process to ensure safety, it is necessary to note that it is still susceptible to some common boundaries found in survey designs. A longitudinal study might expand the research to examine further aspects of the phenomenon.
- Keywords
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JEL Classification (Paper profile tab)M11, M15, L23
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References44
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Tables4
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Figures1
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- Figure 1. Research framework
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- Table 1. Measurement model
- Table 2. Discriminant validity
- Table 3. Hypotheses results
- Table A1. Questionnaire
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Conceptualization
Adnan Taha, Sarwar Khawaja, Fayyaz Qureshi, Firas Rashed Wahsheh
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Data curation
Adnan Taha, Sarwar Khawaja, Fayyaz Qureshi, Firas Rashed Wahsheh
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Formal Analysis
Adnan Taha, Sarwar Khawaja, Fayyaz Qureshi, Firas Rashed Wahsheh
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Funding acquisition
Adnan Taha, Sarwar Khawaja, Fayyaz Qureshi, Firas Rashed Wahsheh
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Investigation
Adnan Taha
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Project administration
Adnan Taha
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Writing – original draft
Adnan Taha, Fayyaz Qureshi, Firas Rashed Wahsheh
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Methodology
Sarwar Khawaja, Firas Rashed Wahsheh
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Writing – review & editing
Sarwar Khawaja, Firas Rashed Wahsheh
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Resources
Fayyaz Qureshi
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Conceptualization
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Fintech in the eyes of Millennials and Generation Z (the financial behavior and Fintech perception)
Mohannad A. M. Abu Daqar, Samer Arqawi , Sharif Abu Karsh
doi: http://dx.doi.org/10.21511/bbs.15(3).2020.03
Banks and Bank Systems Volume 15, 2020 Issue #3 pp. 20-28 Views: 7407 Downloads: 2354 TO CITE АНОТАЦІЯThis study investigates the Millennials and Gen Z perception toward Fintech services, their usage intention, and their financial behavior. The study took place in the Palestinian context with a global comparison among these generations. The authors used the questionnaire-based technique to meet the study objective. West Bank respondents were selected for this purpose; the study instrument was distributed through different social media channels. The findings show that reliability/trust and ease of use are the main issues in using a financial service. Millennials are more aware (48%) of Fintech services than Gen Z (38%), which is different from the global view where Gen Z is the highest. The smartphone penetration rate is 100% among both generations, while the financial inclusion ratio in Palestine is around 36.4%; these clear indicators are the main Fintech drivers to promote Fintech services in Palestine, and these are global indicators for Fintech adoption intention. Both generations (84%) intend to use e-wallet services, Millennials (87%) and Gen Z is (70%) prefer using real-time services. Half of the respondents see that Fintech plays a complementary role with banks. The majority see that Fintech services are cheaper than bank services. Wealth management, and robot advisor services, and both generations are looking to acquire them in the long run. The authors revealed that 85% of respondents from both generations trust banks, so it is recommended that banks digitize their financial services to meet the customers’ needs, considering that 90% of respondents see that promotions are a key issue in adopting Fintech services. Promoting e-wallet services by banks is highly recommended due to the massive rivalry with Fintech parties.
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The impact of social distancing policy on small and medium-sized enterprises (SMEs) in Indonesia
Muhtar Lutfi, Pricylia Chintya Dewi Buntuang
, Yoberth Kornelius
, Erdiyansyah
, Bakri Hasanuddin
doi: http://dx.doi.org/10.21511/ppm.18(3).2020.40
Problems and Perspectives in Management Volume 18, 2020 Issue #3 pp. 492-503 Views: 4043 Downloads: 1416 TO CITE АНОТАЦІЯThis study aims to investigate the impact of social distancing policies on SMEs in Indonesia. It used a quantitative method with a survey design. Respondents were all SMEs in Indonesia that are affected by social distancing policies during the COVID-19 pandemic. It involved a total of 587 SME samples selected randomly. The data were collected through observations, questionnaires, and literature studies. The collected data were analyzed using descriptive statistics with SPSS software to determine the mean value. The result showed that social distancing policies affect SMEs during the COVID-19 pandemic. This is indicated by the decreasing income and demand for SMEs products, and even some have no income (mean values of 2.40) due to the social distancing policies. Besides, the policy’s impact is also shown in the increasing cost of raw materials and production costs due to supply chain problems (mean values of 4.79). The policy’s impact raises anxiety for SMEs to survive so that business actors change their plans by utilizing information technology (mean values of 4.81). This change is a strategy to survive due to the impact of the applied policies. Although social distancing policies affect SMEs’ survival during the pandemic, research findings show that SMEs in Indonesia did not terminate employment (mean values of 4.37) due to the presence of economic stimulus policies that helped SMEs survive and grow during the COVID-19 pandemic.
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Investigating the impact of workplace bullying on employees’ morale, performance and turnover intentions in five-star Egyptian hotel operations
Ashraf Tag-Eldeen , Mona Barakat , Hesham Dar doi: http://dx.doi.org/10.21511/tt.1(1).2017.01In today’s competitive business environment, human resources are one of the most critical assets particularly for service-focused organizations. Consequently, employees’ morale has become invaluable for maintaining outstanding organizational performance and retaining employees. One of the most important factors which may affect employees’ satisfaction is workplace bullying from employers and colleagues at large. It is considered a negative and unethical issue which may degrade, humiliate and create a risk to a healthy working environment. Therefore, the main objective of this research is to investigate the extent to which workplace bullying may affect the organizational outcomes of a sample of five-star hotels in Egypt. Two questionnaires were distributed among the subjects of the sample; bell desk staff, kitchen stewards and head departments. The results of this research confirmed that there is a correlation between workplace bullying, employees’ morale and turnover intentions but, showed no correlation between workplace bullying and employees’ work performance.