How to make employees happy: Evidence from Thai university lecturers

  • Received February 7, 2023;
    Accepted March 15, 2023;
    Published April 4, 2023
  • Author(s)
    Long Kim
    ORCID ,
    Siwarit Pongsakornrungsilp
    ORCID ,
    Ngachonpam Horam
    ORCID ,
    Savoeun Suong
    ORCID
  • DOI
    http://dx.doi.org/10.21511/ppm.21(1).2023.41
  • Article Info
    Volume 21 2023, Issue #1, pp. 482-492
  • TO CITE АНОТАЦІЯ
  • Cited by
    3 articles
  • 578 Views
  • 226 Downloads

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License

Ensuring workers’ job satisfaction could help an organization maintain professional staff and achieve high productivity. Based on this evidence, many firms have tried to evaluate some specific factors which can influence job satisfaction among their employees so that they can appropriately issue new working policies to promote a better working environment. In this regard, the main objective of this paper was to investigate how salary, workload, work-family conflict, job stress, and burnout influence job satisfaction among university lecturers in Thailand. To achieve this aim, the study elaborated on a Google survey form to collect data from 450 lecturers from different universities around Thailand; the study reached a valid response rate of 86%. The results revealed that job stress, salary, workload, and work-family conflict significantly affect job satisfaction, while burnout has an insignificant impact. In comparison, job stress (β = –0.47) is the most decisive factor in job satisfaction. Salary (β = 0.31) is the second-largest factor influencing job satisfaction; workload (β = 0.30) is the third factor influencing job satisfaction. Last, work-family conflict (β = –0.23) has the most negligible impact on job satisfaction. Therefore, job satisfaction attitudes among university lecturers rely mainly on their stress level; thus, this study highly recommends that all related universities develop a new working policy to minimize job stress among lecturers.

Acknowledgment
This study is supported by Research and Innovation Institute of Excellence, Walailak University under grant number WU66217.

view full abstract hide full abstract
    • Figure 1. Research framework
    • Figure 2. Linearity results
    • Figure 3. Results of multiple linear regressions
    • Table 1. Reliability and collinearity diagnostic
    • Table 2. Summary of multiple regression ratios and hypotheses testing
    • Conceptualization
      Long Kim, Ngachonpam Horam, Savoeun Suong
    • Funding acquisition
      Long Kim
    • Investigation
      Long Kim, Siwarit Pongsakornrungsilp, Savoeun Suong
    • Methodology
      Long Kim
    • Project administration
      Long Kim, Siwarit Pongsakornrungsilp, Savoeun Suong
    • Resources
      Long Kim, Siwarit Pongsakornrungsilp, Ngachonpam Horam, Savoeun Suong
    • Software
      Long Kim, Siwarit Pongsakornrungsilp, Savoeun Suong
    • Writing – original draft
      Long Kim, Siwarit Pongsakornrungsilp
    • Formal Analysis
      Siwarit Pongsakornrungsilp, Ngachonpam Horam
    • Supervision
      Siwarit Pongsakornrungsilp
    • Writing – review & editing
      Siwarit Pongsakornrungsilp
    • Data curation
      Ngachonpam Horam
    • Validation
      Ngachonpam Horam, Savoeun Suong
    • Visualization
      Ngachonpam Horam
Related Articles

  • Factors affecting service quality at Vietnamese retail banks

    Tran Phi HoangORCID doi: http://dx.doi.org/10.21511/bbs.13(2).2018.04
    Banks and Bank Systems Volume 13, 2018         Issue #2         pp. 39-48 Views: 6463 Downloads: 1374 TO CITE АНОТАЦІЯ

    Sustainable growth and development can be the most important lesson that banks have learned in recent decades. Banks would gain many benefits, win the competition and develop sustainably if there have been more and more loyal customers. Customer satisfaction will help build customer loyalty. In order to have loyal customers, service quality must be good. Quality customer service of the bank is to ensure customer satisfaction and take their needs into consideration to improve service quality. High customer service quality will generate value not only to meet customer needs but also the expectations of customers and make banks more prominent than their competitors. This study identifies factors that affect customer satisfaction with the service quality at Vietnamese retail banks. The results are obtained by qualitative and quantitative method. The research model with a questionnaire consisting of 22 variables, 5 scales for a survey of 554 customers, is identified and developed through interviews with experts and group discussions. The findings show that customer satisfaction with the service quality at retail banks is influenced by “reliability”, “responsiveness”, “empathy”, “security”, and “tangibles”. Based on the findings, solutions for improving service quality are proposed for Vietnamese retail banks.

  • The mediating role of emotional intelligence in the employees performance

    Arief Tukiman HendrawijayaORCID , Tatang Ary GumantiORCID , Sasongko , Zarah PuspitaningtyasORCID doi: http://dx.doi.org/10.21511/ppm.16(1).2018.14
    Problems and Perspectives in Management Volume 16, 2018         Issue #1         pp. 145-154 Views: 2030 Downloads: 751 TO CITE АНОТАЦІЯ

    This study investigates the mediating effect of emotional intelligence on the relationship between motivation, compensation, satisfaction, work climate and employees’ performance. The sample consists of 96 field officials who were the government employees specializing in coping with the eradication of Dengue Hemorrhagic Fever (DHF) in the district of Jember, Indonesia. Results using path analysis reveal that all examined variables positively and significantly affect employees’ performance. The study finds that emotional intelligence mediates the relationship of work motivation, compensation, work satisfaction, and work climate with employees’ performance.

  • Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city)

    Nasrin Oskooii , Ebrahim Albonaiemi doi: http://dx.doi.org/10.21511/im.13(2).2017.02
    Innovative Marketing Volume 13, 2017         Issue #2         pp. 13-22 Views: 1939 Downloads: 300 TO CITE АНОТАЦІЯ

    Today marketers seek the ways and information to create loyal customers, because it reduces the marketing and operations costs and increases the benefits. In every organization, whether manufacturing or service, customers is the most important factor of ensuring the survival of organization. If the organization succeeds in attracting customers and creating their loyalty, the field of its growth and long term survival can be provided. It is possible to achieve this through studying and planning by management, and this will lead at the end to the comprehensive recognition of customer needs. Since focusing on factors of customers’ satisfaction has a significant effect in banking, so, identifying the categories and priorities of these factors are important. All hypotheses of this study are approved both by Student’s t-test and Friedman test. The results of study indicated that the factors of reliability, accountability and credit factors, respectively, have more importance in order of priority. In credit factors: variety of banking services (providing any kind of services which customers need); in accountability factors: speed in providing banking services; in reliability factors: proper behavior of staff is considered of the most priority.

Download Preview
Close
Problems and Perspectives in Management
Problems and Perspectives in Management