The mediating role of strategic intelligence in the relationship between organizational agility and organizational excellence in Jordanian telecommunications companies
- Author(s)
-
DOIhttp://dx.doi.org/10.21511/ppm.20(4).2022.37
-
Article InfoVolume 20 2022, Issue #4, pp. 496-506
- Cited by
- 515 Views
-
303 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Jordanian telecommunications companies deal with many turbulent conditions characterized by a high degree of complexity, intense competition, and changes in customer needs. Therefore, they had to pay attention to achieving organizational excellence and making changes that could enhance their capabilities.
This study aims to reveal the role of organizational agility for Jordanian telecommunications companies in enhancing their organizational excellence by determining the impact of organizational agility. The paper chose some dimensions (organizational sensitivity, collective commitment, and resource development) to analyze how to achieve organizational excellence by applying the mediating role of strategic intelligence to the relationship between independent and dependent variables.
The study used the descriptive analytical approach. Three hundred questionnaires were distributed to collect data; two hundred and seventy-seven were retrieved and deemed valid. SPSS and AMOS 23 were used for data analysis and hypotheses testing. According to managers in Jordanian telecommunications companies, the results showed a positive and significant correlation between organizational agility and organizational excellence. The path coefficient is 0.63, which is significant at the level of 0.01, and R2 = 0.41, which means that 41% of the variance of competitive advantage can be explained by the variance in organizational agility. In addition, it was concluded that there is a significant, direct effect between strategic intelligence and organizational excellence and an indirect effect of strategic intelligence on the relationship between organizational agility and organizational excellence.
view full abstract
- Keywords
-
JEL Classification (Paper profile tab)M10, M12
-
References49
-
Tables3
-
Figures1
-
- Figure 1. Structural model
-
- Table 1. The goodness of fit indices
- Table 2. Correlation matrix and descriptive statistics
- Table 3. Results of hypotheses testing
-
- Abdullah, H., & Omair. (2019). The Role of Strategic Fitness in Achieving Organizational Excellence: Afield study of sample of private colleges. Journal of Dinars, 1(2), 35-52.
- Al-Azzam, Z., Irtaimeh, H., & Khaddam, A. (2017). Examining the Mediating Effect of Strategic Agility in the Relationship between Intellectual Capital and Organizational Excellence in Jordan service. International Journal of Management Studies, 25(1), 133-153.
- Al-Hashemi, A. (2019). The Role of Strategic Intelligence in Supporting Institutional Excellence. A Case Study of the Shafak Corporation for the Battrey Industry Ain Melilla Oum El Bouaghi state (Unpublished Master’s Thesis). Oum El Bouaghi University, Algeria.
- Al-Musawi, K. H. H. (2018). Strategic Fitness and its Role in Achieving Marketing Excellence An analytical study of the opinions of a sample of managers in the sponsor company. Adab Al-Kufa, 2(35), 439-466.
- Al-Salihi, L., Saqal, M., & Sutani, A. (2021). The Impact of Organizational Agility on Organizational Effectiveness: Field Study in the Public Firm for Iraqi Leather Industries. Journal of Research in Educational & Human Sciences Arts & Languages, 2(4), 93-115.
- Al-Sanea, I. (2013). The Impact of the Determinants of Strategic Agility on Organizational Effectiveness: a case study of the Jordan Cement Company, Lafarge (Unpublished Master’s Thesis). Middle East University, Jordan.
- Amin, H. (2018). The Role of Strategic Intelligence in Green Manufacturing Processes. An Exploratory Study of the Opinions of Managers in a Sample of Mineral Water Factories in Dohuk Governorate. Journal of Economic and Administrative Sciences, 20(77), 168-187.
- Amr, H. (2016). Strategic Agility and its Relation to Competitive Advantage in Communications and Information Companies in Palestine (Unpublished Master’s Thesis). Department of Management Business College of Postgraduate Studies, Hebron University, Palestine.
- Araújo, M., & Sampaio, P. (2014). The path to excellence of the Portuguese organisations recognised by the EFQM model. Total Quality Management & Business Excellence, 25(5), 427-438.
- Atrash, B., & Aldouri, Z. (2020). The Impact of Strategic Intelligence on Strategic Flexibility in Union Bank of Jordan (Unpublished Master’s Thesis). Al Isra Private University, Amman.
- BaBiker, M., & AlTaj, M. (2017). The Effect of Strategic Intelligence in Organizational Creativity. A Study of the Opinions of a Sample of the Faculty of Administrative Sciences at Najran University. AL-Anbar University Journal of Economic and Administrative Sciences, 9(19), 272-294.
- Bani Yassin, A., & Alraba’ah, F. (2021). The Impact of Strategic Intelligence on Strategic Success. The case of the National Crisis Center. Amman Arab University Journal of Research, 5(1), 88-121.
- Chawla, D., & Joshi, H. (2011). A Comparative Study of Knowledge Management Assessment in Business Excellence Awarded and Non-Awarded Organizations in India. Global Business Review, 12(2), 279-295.
- Chen, X. (2012). Impact of Business Intelligence and IT Infrastructure Flexibility on Competitive Advantage: An Organizational Agility Perspective. University of Nebraska.
- Doz, Y., & Kosonen, M. (2010). Embedding Strategic Agility: A Leadership agenda for Accelerating Business Mode Renewal. Long Range Planning, 43(2-3), 370-382.
- Farah, K., & Amal, M. (2021). The Effect of Strategic Intelligence in Achieving Institutional Excellence a Case Study of a Sample of Economic Institution in Biskra. Financial and Economic Research Journal, 8(1), 126-147.
- Gadrlurb. (2013). Creativity and Competitive Excellence Management. Suez Canal University.
- Gómez Gómez, J., Martínez Costa, M., & Martínez Lorente, Á. R. (2011). A Critical Evaluation of the EFQM Model. International Journal of Quality Reliability Management, 28(5), 484-502.
- Gupta, R. (2013). Determinants of Business Excellence – A Study of Selected Listed Companies in India. Journal of Management Value & Ethics, 3(2), 5-25.
- Ivory, B., & Brooks, S. (2018). Managing Corporate Sustainability with a Paradoxical Lens: Lessons from Strategic Agility. Journal of Business Ethics, 148(2), 347-361.
- Iyad, A. (2019). Total Quality Management Excellence: A Theoretical and Scientific Approach towards Consolidating a Culture of Quality and Applying Standards of Excellence. Dar Zahran Amman.
- Jabbar, S., & Ahmed, M. (2013). The Role of Competitive Intelligence and Reverse Engineering in Achieving Competitive Advantage. Journal of Economic and Administrative Sciences, 19(72), 373-393. (In Arab).
- Jafari, T., Zarei, A., Azar, A., & Moghaddam, A. (2021). The Impact of Business Intelligence on Supply Chain Performance with Emphasis on Integration and Agility a Mixed Research Approach. International Journal of Productivity and Performance Management.
- Kaddory, F., & Alalousi, W. (2018). Foresight Strategic Role in Achieving Organizational Excellence According to the Perspective of the Strategic Flexibility. Journal of Kirkuk University for Administrative and Economic Sciences, 8(1), 113-140.
- Kale, E., Aknar, A., & Basar, O. (2019). Absorptive Capacity and Firm Performance: The Mediating Role of Strategic Agility. International Journal of Hospitality Management, 78, 276-283.
- Kanji, G., & Moura e Sá, P. (2002). Kanji Business Scorecard. Total Quality Management, 13(1), 13-27.
- Kawas, S., Yahya, A., & Ibrahim, T. (2012). The Contribution of Strategic Knowledge to Enhancing Strategic Intelligence a Case Study in Asiacell Telecom in Iraq. 11th Annual Scientific Conference on Business Intelligence and the Knowledge Economy. Al-Zaytoonah University, Amman.
- Kettunen, O. (2010). Agile Product Development and Strategic Agility in Technology Firms (Unpublished Master Thesis). Helsinki University of Technology.
- Khatib, N. (2016). The Application of the European Model of Excellence to Improve the Level of Performance: A Field Study on Telecom Companies in Egypt (Unpublished Master’s Thesis). Ain Shams University.
- Khoshnood, N. T., & Nematizadeh, S. (2017). Strategic Agility and Its Impact on the Competitive Capabilities in Iranian Private Banks. International Journal of Business and Management, 12(2), 220-227.
- King Abdullah II Center for Excellence (KACE). (2018). Electronic Magazine, 21. (In Arab).
- Kvedaravicius, J., Skarzauskiene, A., & Palaima, T. (2009). Systems Thinking as Intelligence Competence and its Relationship to Leadership Performance. Problems and Perspectives in Management, 7(2), 75-85.
- Maccoby, M., & Scudder, T. (2011). Strategic Intelligence: A Conceptual System of Leadership for Change. Performance Improvement, 50(3), 32-40.
- Mahdi, A. (2017). Total Quality Management in the Production Sector. Jordan: Jarir House.
- Marchland, D., & Hykes, A. (2008). Leveraging What Your Company Really Knows: A Process View of Strategic Intelligence. In Electronic Commerce: Concepts, Methodologies, Tools, and Applications. Toronto: IGI Global.
- Ministry of Digital Economy and Entrepreneurship (MODEE). (2021). Statistical on Open Government Data – July 2021. (In Arab).
- Mome, T., Van Den Bosch, F. A. J., & Volberda, H. W. (2007). Investigating Managers Exploration and Exploitation Activities: the influence of Top-down, Bottom-Up, and Horizontal Knowledge Inflows. Journal of Management Studies, 44(6), 910-931.
- Orogloo, M., Feizi, K., & Nagafabadi, M. (2016). Strategic Agility Capabilities, Factures and their Effect on Organizational Performance: A Case Study of Iranian Banks. The International Journal of Humanities, 23(4), 84-105.
- Oyedijo, A. (2012). Strategic Agility and Competitive Performance in the Nigerian Telecommunication Industry: An Empirical Investigation. American International Journal of Contemporary Research, 2(3), 227-237.
- Qandil, S., & Al-Batayneh, A. (2020). The Impact of Organizational Agility on Organizational Excellence: the Mediating Role of Organizational Citizenship Behavior: a Field Study in Communication Companies Operating in Jordan (Unpublished Master’s Thesis). Middle East University, Amman.
- Radwan, T. (2014). The Impact of the Determinants of Strategic Agility on Organizational Excellence an Applied Study on the Telecommunication Sector in Egypt. Journal of Commerce and Finance.
- Rahmon, R., Abdel-Qader, M., & Qeshout, E. (2019). The Impact of Strategic Intelligence on the Effectiveness of Strategic Leadership: a study Fieldwork on Insurance in Constantine. Al-Aseel Journal for Economic and Administrative Research, 1(3), 147-165.
- Rashid, S., & Matar, L. (2020). The Role of Organizational Agility in Enhancing the Strategic Supremacy of Organizations in Dynamic Environments: An Analytical Study in a Number of Private Universities and Colleges in the Middle East Region on Iraq. Al Muthanna Journal of Administrative and Economic Sciences, 10(2), 21-47.
- Rasouli, E., Soodi, S. H., & Jafarzadeh, Z. (2016). Studying the Relationship between Organizational Intelligence and Organizational Agility of Employees of Payame Noor University of Sari. International Journal of Organizational Leadership, 5(4), 426-432.
- Rebiai, E., & Saouse, C. (2021). Contributions of Strategic Intelligence to Achieving Outstanding Performance in Light of the Mediating Role of Quality Assurance: an Applied Study on the University of Adrar. Roa Iktissadia Review, 11(1), 505-520.
- Salih, A., & AbdulRahman, M. (2015). The Role of Strategic Intelligence in the Developing of Managers’ Competencies Portfolio: a Study with Reference Jordanian Commercial Banks. International Journal of Economics, Trade and Management, 3(12), 516-495.
- Tablawi, O. (2017). The Mediating Role of Organizational Ambidexterity on the Impact Relationship of Strategic Intelligence on Organizational Agility: An Applied Study. Scientific of Business Research, 5(1), 39-58.
- Telecommunication Regulatory Commission (TRC). (2021). Statistics and Indicators for Telecom Markets. (In Arab).
- Yigit, M. (2013). Organizational Ambidexterity: Balancing Exploration in Organizations (Unpublished Master’s Thesis). Blekinge Institute of Technology School of Management.
Close
Problems and Perspectives in Management