Determining the importance of high-reliability healthcare organizations during the Covid-19 pandemic: Evidence from healthcare workers in Turkey
-
DOIhttp://dx.doi.org/10.21511/ppm.19(3).2021.28
-
Article InfoVolume 19 2021, Issue #3, pp. 345-355
- Cited by
- 876 Views
-
230 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The Covid-19 pandemic has caused changes in the social and economic environments for healthcare. Particularly, to avoid spreading the Coronavirus pandemic, release the stress among healthcare workers, and make them work effectively during the epidemic, high-reliability healthcare organizations give great importance to the improvement of their functions. This study aims to show the importance of high-reliability healthcare organizations comparing their effectiveness during a pandemic by applied qualitative research method with many statistical analyses. In order to achieve the aim of the study, a Likert scale survey technique is used to collect the data by using an online survey. 280 healthcare workers filled the survey from January 17, 2021, to February 22, 2021. Based on the outcomes of the analyses, it has been found that such functions as shared knowledge pattern, provision of self-care, awareness of the coronavirus consequences at the workplace of high-reliability healthcare organizations have a positive and significant relationship at p < 0.01 level with taken appropriate measures against coronavirus variable. Self-awareness of organizational role, organizational resources to provide safety, flexibility of work, environmental safety, and collective mindfulness do not have any relationship with the appropriate measures against Covid-19 variable. This outcome indicates that shared knowledge pattern, provision of self-care, and awareness of the coronavirus consequences at the workplace have a more important role in combating Covid-19 in high-reliability healthcare organizations.
Acknowledgments
We would like to thank all the healthcare workers, who filled the survey of the study. This paper is supported by EFOP-3.6.3-VEKOP-16-2017-00007—“Young researchers for talent”— supporting careers in research activities in higher education program.
- Keywords
-
JEL Classification (Paper profile tab)I10, I13
-
References52
-
Tables4
-
Figures0
-
- Table 1. Description, abbreviation, and definitions of main variables
- Table 2. Descriptive statistic of variables
- Table 3. Reliability test
- Table 4. OLS regression for Equation (1)
-
- Alshaabani, A., Oláh, J., Popp, J., & Zaien, S. (2020). Impact of distributive justice on the trust climate among Middle Eastern employees. Polish Journal of Management Studies, 21(1), 34-47.
- Baker, D. P., Day, R., & Salas, E. (2006). Teamwork as an essential component of high‐reliability organizations. Health services research, 41(4p2), 1576-1598.
- Bieńkowska, A., Tworek, K., & Zabłocka-Kluczka, A. (2020). Organizational Reliability: Human Resources, Information Technology and Management. Routledge.
- Blake, H., Bermingham, F., Johnson, G., & Tabner, A. (2020). Mitigating the psychological impact of COVID-19 on healthcare workers: a digital learning package. International journal of environmental research and public health, 17(9), 2997.
- Brumback, G. B., Buenger, V., Fleenor, J. W., Pfeffer, J., Ree, M. J., Spector, P., & Thayer, P. W. (2009). Managing the Unexpected: Resilient Performance in an Age of Uncertainty. Personnel Psychology, 62(3), 646-652.
- Caligiuri. P., De Cieri, H., Minbaeva, D., Verbeke, A., & Zimmermann, A. (2020). International HRM insights for navigating the COVID-19 pandemic: Implications for future research and practice. International Journal of Business Studies, 51(5), 697-713.
- Chassin, M. R., & Loeb, J. M. (2013). High-reliability health care: Getting there from here. Milbank Quarterly, 91(3), 459-490.
- Davidson, J. E. H., Hendry, D. F., Srba, F., & Yeo. S. (1978). Econometric Modelling of the Aggregate Time-Series Relationship between Consumers’ Expenditure and Income in the United Kingdom. Economic Journal, 88(352), 661-692.
- Day, R. M., Demski, R. J., Pronovost, P. J., Sutcliffe, K. M., Kasda, E. M., Maragakis, L. L., Paine, L., Sawyer, M. D., & Winner, L. (2018). Operating management system for high reliability: Leadership, accountability, learning and innovation in healthcare. Journal of Patient Safety and Risk Management, 23(4), 155-166.
- Di Tella, M., Romeo, A., Benfante, A., & Castelli, L. (2020). Mental health of healthcare workers during the COVID-19 pandemic in Italy. Journal of Evaluation in Clinical Practice, 26(6), 1583-1587.
- Frangeskou, M., Lewis, M. A., & Vasilakis, C. (2020). Implementing standardised flow: navigating operational and professional dependencies. International Journal of Operations & Production Management, 40(7/8), 1177-1199.
- Giorgi, G., Lecca, L. I., Alessio, F., Finstad, G. L., Bondanini, G., Lulli, L. G., Arcangeli, G., & Mucci, N. (2020). COVID-19-related mental health effects in the workplace: a narrative review. International Journal of Environmental Research and Public Health, 17(21), 7857.
- Hair, J. F. (2011). Multivariate Data Analysis: An Overview. In M. Lovric (Ed.), International Encyclopedia of Statistical Science. Springer, Berlin, Heidelberg.
- Jiménez, J. E., Manuel Blanco-Donoso, L., Demerouti, E., Belda Hofheinz, S., Chico-Fernández, M., Moreno-Jiménez, B., & Garrosa, E. (2021). The Role of Healthcare Professionals’ Passion in Predicting Secondary Traumatic Stress and Posttraumatic Growth in the Face of COVID-19: A Longitudinal Approach. International Journal of Environmental Research and Public Health, 18(9), 4453.
- Katz, D. & Kahn, R. L. (1979). The Social Psychology of Organizations (2nd ed.). New York: Wiley.
- Khorsandi, J., & Aven, T. (2014). A risk perspective supporting organizational efforts for achieving high reliability. Journal of Risk Research, 17(7), 871-884.
- Kiziltan, A., & Sarihasan, İ. (2016). Finansal Krizlerin Kobiler Üzerindeki Etkisi Rize İli Ayakkabi Sektoru Üzerine Bir Arastirma. Recep Tayyip Erdoğan Üniversitesi Sosyal Bilimler Dergisi, 2(3), 22-42. (In Turkish).
- Klein, K. J., Ziegert, J. C., Knight, A. P., & Xiao, Y. (2006). Dynamic Delegation: Shared, Hierarchical, and Deindividualized Leadership in Extreme Action Teams. Administrative Science Quarterly, 51(4), 590-621.
- Labrague, L. J., & De los Santos, J. A. A. (2020). COVID-19 anxiety among front-line nurses: Predictive role of organisational support, personal resilience and social support. Journal of Nursing Management, 28(7), 1653-1661.
- Lam, S. S. K. (1998). Test-retest reliability of the organizational commitment questionnaire. Journal of Social Psychology, 138(6), 787-788.
- Liberati, E. G., Peerally, M. F., & Dixon-Woods, M. (2018). Learning from high risk industries may not be straightforward: a qualitative study of the hierarchy of risk controls approach in healthcare. International Journal for Quality in Health Care, 30(1), 39-43.
- Máté, D., Sarıhasan, İ., & Dajnoki, K. (2017). The relations between labour market institutions and employment of migrants. Amfiteatru Economic Journal, 19(46), 806-820.
- Mazdeh, M. M., & Hesamamiri, R. (2014). Knowledge management reliability and its impact on organizational performance: An empirical study. Program, 48(2), 102–1026.
- McGowan, M. L., Norris, A. H., & Bessett, D. (2020). Care Churn – Why Keeping Clinic Doors Open Isn’t Enough to Ensure Access to Abortion. New England Journal of Medicine, 383(6), 508-510.
- Melnyk, B. M. (2012). Achieving a high-reliability organization through implementation of the ARCC model for systemwide sustainability of evidence-based practice. Nursing Administration Quarterly, 36(2), 127-135.
- Meng, M., Lei, J., Jiao, J., & Tao, Q. (2020). How does strategic flexibility affect bricolage: The moderating role of environmental turbulence. Plos one, 15(8), 0238030.
- Menon, V., & Padhy, S. K. (2020). Ethical dilemmas faced by health care workers during COVID-19 pandemic: Issues, implications and suggestions. Asian Journal of Psychiatry, 51, 102116.
- Miller, K., Riley, W., & Davis, S. (2009). Identifying key nursing and team behaviours to achieve high reliability. Journal of Nursing Management, 17(2), 247-255.
- Nicola, M., Sohrabi, C., Mathew, G., Kerwan, A., Al-Jabir, A., Griffin, M., Agha, M., & Agha, R. (2020). Health policy and leadership models during the COVID-19 pandemic: A review. International Journal of Surgery, 81, 122-129.
- Obrenovic, B., Du, J., Godinic, D., Tsoy, D., Khan, M. A. S., & Jakhongirov, I. (2020). Sustaining enterprise operations and productivity during the COVID-19 pandemic: Enterprise effectiveness and sustainability model. Sustainability, 12(15), 5981.
- Oláh, J., Karmazin, G., Farkasné Fekete, M., & Popp, J. (2017). An examination of trust as a strategical factor of success in logistical firms. Business: Theory and Practice, 18(1), 171-177.
- Oláh, J., Kovács, S., Virglerova, Z., Lakner, Z., Kovacova, M., & Popp, J. (2019). Analysis and Comparison of Economic and Financial Risk Sources in SMEs of the Visegrad Group and Serbia. Sustainability, 11(7), 1853.
- Olson, K., Shanafelt, T., & Southwick, S. (2020). Pandemic-Driven Posttraumatic Growth for Organizations and Individuals. JAMA – Journal of the American Medical Association, 324(18), 1829-1830.
- Piper, N., & Withers, M. (2018). Forced transnationalism and temporary labour migration: implications for understanding migrant rights. Identities, 25(5), 558-575.
- Porat, T., Nyrup, R., Calvo, R. A., Paudyal, P., & Ford, E. (2020). Public Health and Risk Communication During COVID-19 – Enhancing Psychological Needs to Promote Sustainable Behavior Change. Frontiers in Public Health, 8(27), 637.
- Rangachari, P., & Woods, J. L. (2020). Preserving Organizational Resilience, Patient Safety, and Staff Retention during COVID-19 Requires a Holistic Consideration of the Psychological Safety of Healthcare Workers. International Journal of Environmental Research and Public Health, 17(12), 4267.
- Riley, W. (2009). High reliability and implications for nursing leaders. Journal of Nursing Management, 17(2), 238-246.
- Sarti, T. D., Lazarini, W. S., Fontenelle, L. F., & Almeida, A. P. S. C. (2020). Qual o papel da Atenção Primária à Saúde diante da pandemia provocada pela COVID-19? Epidemiologia e Serviços de Saúde, 29(0), 2020166. (In Portuguese).
- Shanafelt, T., Ripp, J., & Trockel, M. (2020). Understanding and Addressing Sources of Anxiety among Health Care Professionals during the COVID-19 Pandemic. JAMA - Journal of the American Medical Association, 323(21), 2133-2134.
- Singh, H., Giardina, T. D., Petersen, L. A., Smith, M. W., Paul, L. W., Dismukes, K., & Thomas, E.J.Thomas, E. J. (2012). Exploring situational awareness in diagnostic errors in primary care. BMJ Quality and Safety, 21(1), 30-38.
- Tanaka, H., Hayashi, I., & Watada, J. (1989). Theory and Methodology Possibilistic linear regression analysis for fuzzy data. European Journal of Operational Research, European Journal of Operational Research, 40(3), 389-396.
- Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2, 53-55.
- Tomlin, J., Dalgleish-Warburton, B., & Lamph, G. (2020). Psychosocial Support for Healthcare Workers During the COVID-19 Pandemic. Frontiers in Psychology, 11(2), 155.
- Uyanık, G. K., & Güler, N. (2013). A Study on Multiple Linear Regression Analysis. Procedia – Social and Behavioral Sciences, 106, 234-240.
- Vagni, M., Maiorano, T., Giostra, V., & Pajardi, D. (2020). Hardiness, Stress and Secondary Trauma in Italian Healthcare and Emergency Workers during the COVID-19 Pandemic. Sustainability, 12(14), 5592.
- Van Stralen, D., & Mercer, T. (2020). Pandemic COVID-19, the High-Reliability Organization (HRO), and the Ecology of Fear. Neonatology Today, 15(12), 129-138.
- Wallace, C. L., Wladkowski, S. P., Gibson, A., & White, P. (2020). Grief During the COVID-19 Pandemic: Considerations for Palliative Care Providers. Journal of pain and symptom management, 60(1), e70-e73.
- Walton, M., Murray, E., & Christian, M. D. (2020). Mental health care for medical staff and affiliated healthcare workers during the COVID-19 pandemic. European Heart Journal: Acute Cardiovascular Care, 9(3), 241-247.
- Weick, K. E. (1987). Organizational Culture as a Source of High Reliability. California Management Review, 29(2), 112-127.
- Wikström, E., & Dellve, L. (2009). Contemporary leadership in healthcare organizations: Fragmented or concurrent leadership. Journal of Health, Organisation and Management, 23(4), 411-428.
- WorkTango. (2020). Employee Survey Templates|Covid-19|Remote Work|Return to Work.
- Woei, D., Chong, Q., Jawahir, S., Tan, H., Sararaks, S., & Movsisyan, A. (2021). Redesigning a Healthcare Demand Questionnaire for National Population Survey: Experience of a Developing Country. International Journal of Environmental Research and Public Health Article.