The role of company’s top officials in corporate communications
-
DOIhttp://dx.doi.org/10.21511/ppm.18(3).2020.22
-
Article InfoVolume 18 2020, Issue #3, pp. 255-267
- Cited by
- 1216 Views
-
648 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
In contemporary society, corporate communications are becoming an increasingly important and significant component of management. This field includes not only building an external and internal image of a company but also interacting with stakeholders and achieving business aims. This research aims to define the potential and features of company’s top officials (owners, CEOs, presidents, and other top managers) involvement in corporate communications and representing a business. It is based on the content analysis of corporate websites of the first 100 international companies from the Forbes list. The study demonstrated that most (62%) world successful firms involve their owners, CEOs, and top managers in corporate communications as speakers. At the same time, business owners appear on corporate websites less often (only 2%). CEOs engage in such communications in 47% of cases. Most often, other authorized representatives are speakers of companies (51%). A descriptive analysis of topics helped to distinguish the most common types of texts: formal ideological speeches, corporate news, corporate blog texts, and personalized corporate storytelling. Most texts are posted on corporate websites in the News chapter (28%). This suggests that news as a genre may be the most appropriate form of communication on behalf of management. Thus, some recommendations are proposed regarding the participation of top officials as speakers. From a practical point of view, companies can be guided by the outcomes of this research when deciding to engage their leaders in corporate communications.
- Keywords
-
JEL Classification (Paper profile tab)D22, M12, M14, M31
-
References64
-
Tables1
-
Figures0
-
- Table 1. The content analysis classifier
-
- Aaltio-Marjosola, I., & Takala, T. (2000). Charismatic Leadership, Manipulation and the Complexity of Organizational Life. Journal of Workplace Learning, 12(4), 146-158.
- Abdullah, Z., Shahrina Nordin, M., & Abdul Aziz, Y. (2013). Building a unique online corporate identity. Marketing Intelligence and Planning, 31(5), 451-471.
- Ackerman, L. (1985). Leadership vs. Managership. Leadership & Organization Development Journal, 6(2), 17-19.
- Adeymi-Bello, T. (2001). The Impact of Leadership Style on Organizational Growth. Work Study, 50(4), 150-153.
- Agle, B. R., & Sonnenfeld, J. A. (1994). Charismatic Chief Executive Officers: Are They More Effective? An Empirical Test of Charismatic Leadership Theory. In D. P. Moore (Ed.), Academy of Management Best Papers Proceedings (pp. 2-6).
- Alghawi, I. A., Yan, J., & Wie, C. (2014). Professional or interactive: CEOs’ image strategies in the microblogging context. Computers in Human Behavior, 41, 184-189.
- Allert, J. R., & Chatterjee, S. R. (1997). Corporate communications and Trust in Leadership. Corporate communications: An International Journal, 2(1), 14-21.
- Amernic, J., & Craig, R. (2006). CEO-Speak: The Language of Corporate Leadership. McGill-Queen’s University Press, Montreal, Kingston, London, Ithaca.
- Argenti, P. A. (2013). Corporate communication (6th ed.). New York: McGraw-Hill Education.
- Argenti, P. A., & Barnes, C. M. (2009). Digital strategies for powerful corporate communications. New York: McGraw Hill.
- Argenti, P. A., & Druckenmiller, B. (2004). Reputation and the corporate brand. Corporate Reputation Review, 6(4), 368-374.
- Babiak, P., & Hare, R. D. (2006). Snakes in Suits When Psychopaths Go to Work (1st ed.). New York: Harper Collins.
- Bates, S. (2011). Discover your CEO brand: secrets to embracing and maximizing your unique value as a leader. New York: McGraw Hill Professional.
- Beauchamp, L. L., & O’Connor, A. (2012). America’s most admired companies: A descriptive analysis of CEO corporate social responsibility statements. Public Relations Review, 38(3), 494-497.
- Bendisch, F., Larsen, G., & Trueman, M. (2013). Fame and fortune: A conceptual model of CEO brands. European Journal of Marketing, 47(3/4), 596-614.
- Bernays, E. L. (1947). The Engineering of Consent. The Annals of the American Academy of Political and Social Science, 250(1), 113-120.
- Boddy, C. R. (2015). Psychopathic Leadership. A Case Study of a Corporate Psychopath CEO. Journal of Business Ethics 145, 141-156.
- Boddy, C. R., & Croft, R. (2016). Marketing in a time of toxic leadership. Qualitative Market Research: An International Journal, 19(1), 44-64.
- Bromley, D. (2001). Relationships between personal and corporate reputation. European Journal of Marketing, 35(3/4), 316-334.
- Campbell, A. (1989). Does your Organisation Need a Mission? Leadership & Organization Development Journal, 10(3), 3-9.
- Confetto, M. G., Conte, F., & Covucci, C. (2018). Empirical Evidence on CEO Reputation: Perspectives, Actions and Influence. International Journal of Business and Management, 13(12), 215-226.
- Conte, F., Siano, A., & Vollero, A. (2017). CEO communication: engagement, longevity and founder centrality. An exploratory study in Italy. Corporate communications: An International Journal, 22(3), 273-291.
- Cornelissen, J. (2014). Corporate communications (4th ed.). SAGE Publications, Thousand Oaks.
- Cutlip, S. M. (1995). Public Relations History: From the 17th to the 20th Century: The Antecedents. Erlbaum, Hillsdale.
- Dowling, G. (2000). Creating Corporate Reputations: Identity, Image and Performance. OUP Oxford.
- Fairhurst, G. T., & Connaughton, S. L. (2014). Leadership: a communicative perspective. Leadership, 10(1), 7-35.
- Fanelli, A., & Misangyi, V. F. (2006). Bringing out charisma: CEO charisma and external stakeholders. Academy of Management Review, 31(4), 1049-1061.
- Fassin, Y., & Buelens, M. (2011). The hypocrisy-sincerity continuum in corporate communications and decision making: a model of corporate social responsibility and business ethics practices. Management Decision, 49(4), 586-600.
- Ferns, B., Emelianova, O., & Sethi, S. P. (2008). In his own words: the effectiveness of CEO as spokesperson on CSR-sustainability issues – analysis of data from the Sethi CSR Monitor. Corporate Reputation Review, 11(2), 116-129.
- Forbes. (2019). The World’s Largest Public Companies.
- Foroudi, P., & Montes, E. (2017). Corporate e-communication: Its relationship with corporate logo in the construction of digital interaction platforms. The Bottom Line, 30(3), 201-215.
- Francis, J., Huang, A. H., & Zang, A. M. Y. Y. (2008). CEO Reputation and Earnings Quality. Contemporary Accounting Research, 25(1), 109-147.
- Gaines-Ross, L. (2000). CEO Reputation: A Key Factor in Shareholder Value. Corporate Reputation Review, 3(4), 366-370.
- Gambetti, R. C., & Biraghi, S. (2015). The CCO: appointed or organic leader? The rise of conversational leadership. Corporate communications: An International Journal, 20(4), 415-430.
- García, C. (2016). Is the field of corporate communications trying to kidnap public relations? Journal of Professional Communication, 4(2), 59-74.
- Goldman, A. (2006). High toxicity leadership: borderline personality disorder and the dysfunctional organization. Journal of Managerial Psychology, 21(8), 733-746.
- Gordon, J. S. (1989). The Public Be Damned. American Heritage.
- Guèvremont, A. (2019). Brand hypocrisy from a consumer perspective: scale development and validation. Journal of Product & Brand Management, 28(5), 598-613.
- Hamrefors, S. (2010). Communicative leadership. Journal of Communication Management, 14(2), 141-152.
- Hayward, M. L. A., Rindova, V. P., & Pollock, T. G. (2004). Believing one’s own press: the causes and consequences of CEO celebrity. Strategic Management Journal, 25(7), 637-653.
- Hirsch, P. B. (2014). Whither the bully pulpit: leadership communications and corporate transformation. Journal of Business Strategy, 35(6), 66-70.
- Kanter, R. M. (2011). How Great Companies Think Differently. Harvard Business Review.
- Koh, K. (2011). Value or glamour? An empirical investigation of the effect of celebrity CEOs on financial reporting practices and firm performance. Accounting & Finance, 51(2), 517-547.
- Levinson, H., & Rosenthal, S. (1984). CEO: Corporate Leadership in Action. New York: Basic Books.
- Malhotra, C. K., & Malhotra, A. (2016). How CEOs can leverage Twitter. MIT Sloan Management Review, 57(2), 73-79.
- Marshall, A. J., Ashleigh, M. J., Baden, D., Ojiako, U., & Guidi, M. G. (2014). Corporate psychopathy: can ‘search and destroy’ and ‘hearts and minds’ military metaphors inspire HRM solutions? Journal of Business Ethics, 128(3), 1-10.
- McGrath, J. T. (1995). The CEO as image maker. Chemtech, 25(7), 48-52.
- Mehta, S., & Maheshwari, G. (2014). Toxic leadership: tracing the destructive trail. International Journal of Management, 5(10), 18-24.
- Men, L. R. (2012). CEO credibility, perceived organizational reputation, and employee engagement. Public Relations Review, 38(1), 171-173.
- Meng, J., & Berger, B. K. (2013). What they say and what they do: executives affect organizational reputation through effective communication. In C. E. Carroll (Ed.), The Handbook of Communication and Corporate Reputation (pp. 306-317). Wiley, Hoboken, NJ.
- Murray, K., & White, J. (2005). CEOs’ views on reputation management. Journal of Communication Management, 9(4), 348-358.
- Park, D.-J., & Berger, B. K. (2004). The presentation of CEOs in the press, 1990–2000: increasing salience, positive valence, and a focus on competency and personal dimensions of image. Journal of Public Relations Research, 16(1), 93-125.
- Pincus, J. D., Rayfield, R. E., & Cozzens, M. D. (1991). The Chief Executive Officer’s Internal Communication Role: A Benchmark Program of Research. Public Relations Research Annual, 3(1-4), 1-35.
- Scheidt, S., Gelhard, C., Strotzer, J., & Henseler, J. (2018). In for a penny, in for a pound? Exploring mutual endorsement effects between celebrity CEOs and corporate brands. Journal of Product & Brand Management, 27(2), 203-220.
- Segars, A. H., & Kohut, G. F. (2001). Strategic communication through the world wide web: An empirical model of effectiveness in the CEO’s letter to shareholders. Journal of Management Studies, 38(4), 535-556.
- Takala, T. (1997). Charismatic Leadership: A Key Factor in Organizational Communication. Corporate Communications: An International Journal, 2(1), 8-13.
- Tourish, D., & Vatcha, N. (2005). Charismatic leadership and corporate cultism at Enron: the elimination of dissent, the promotion of conformity and organizational collapse. Leadership, 1(4), 455-480.
- van Riel, С. В. (1995). Principles of Corporate communications. London: Prentice Hall.
- Waldman, D. A., Siegel, D. S., & Javidan, M. (2006). Components of CEO transformational leadership and corporate social responsibility. Journal of Management Studies, 43(8), 1703-1725.
- Wheeler, A. (2001). What makes a good corporate reputation? In A. Jolly (Ed.), Managing corporate reputations. London: Kogan Page.
- Yukl, G. (2012). Effective leadership behavior: what we know and what questions need more attention. Academy of Management Perspectives, 26(4), 66-85.
- Zerfass, A., & Sherzada, M. (2015). Corporate communications from the CEO’s perspective: how top executives conceptualize and value strategic communication. Corporate Communications: An International Journal, 20(3), 291-309.
- Zerfass, A., Vercic, D., & Wiesenberg, M. (2016). Managing CEO communication and positioning: a cross-national study among corporate communications leaders. Journal of Communication Management, 20(1), 37-55.
- Zorn, T. E. (2001). Talking heads: the CEO as spokesperson. In P. J. Kitchen & D. E. Schultz (Eds.), Raising the Corporate Umbrella: Corporate Communications in the 21st Century (pp. 23-42). Palgrave, Basingstoke.