Knowledge management and performance: developing a theoretical approach to knowledge workers’ productivity, and practical tools for managers

Issue: The number of knowledge workers continues to grow, but we know little about what factors will promote knowledge workers’ productivity.
Problem for discussion: How can managers promote knowledge workers’ productivity?
Purpose: To develop aspects of a theory to promote knowledge workers’ productivity.
Method: Conceptual generalization.
Findings: Seven propositions (a mini-theory) for knowledge workers’ productivity.

Keywords: knowledge worker, productivity, theory.
JEL Classification: M1