Organizational citizenship behavior and team performance: a multiple level study in Indian higher education institutions
-
DOIhttp://dx.doi.org/10.21511/ppm.16(3).2018.35
-
Article InfoVolume 16 2018, Issue #3, pp. 443-453
- Cited by
- 1096 Views
-
298 Downloads
This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License
The prime purpose of this paper is to find out the correlated relations in organizational citizenship behavior, team performance, negative emotions, resource depletion and team member receptivity in higher education institutions in India. The study has been taken on 204 samples with 51 teams from colleges and universities of India, which were gathered by using the questionnaire. The findings have been used for better organizational citizenship behavior, how organizations have to maintain their negative emotions, resource depletion, team members receptivity, team performance to obtain efficient and effective organizational citizenship behavior and team performance in selected higher education institutions in India and considering the variables such as negative emotions, resource depletion, team members receptivity, team performance and organizational citizenship behavior (OCB).
- Keywords
-
JEL Classification (Paper profile tab)M10, M12, M19
-
References51
-
Tables5
-
Figures1
-
- Figure 1. Proposed research framework
-
- Table 1. Source of factors selected
- Table 2. Descriptive statistics, reliability coefficient, and correlations
- Table 3. The Confirmatory Factor Analysis (CFA) result
- Table 4. Factor correlation matrix
- Table 5. Changes in the fit statistics in confirmatory analysis of all variables of the study
-
- Andrie, A. M. (2011). Positive and Negative Emotions Within The Organizational Context. Global Journal of Human Social Science, 11(9), 26-39.
- Andries, A. (2009). Emotions management within organizations. Economics and Applied Informatics, 2(1), 17-34.
- Bateman, T. S. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee Citizenship. Academy of Management Journal, 26(4), 587-595.
- Becker, T. E. (2005). Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis with Recommendations. Organizational Research Methods, 8(3), 274-289.
- Bentler, P. M., & Hu L. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-56.
- Campo, M., Champely, S., Lane, A. M., Rosnet, E., Ferrand, C., & Louvet, B. (2016). Emotions and performance in rugby. Journal of Sport and Health Science, 1-10.
- Cantillo, V., Arellana, J., & Rolong, M. (2015). Modelling pedestrian crossing behaviour in urban roads: A latent variable approach. Transportation Research Part F: Traffic Psychology and Behaviour, 32, 56-67.
- Chang, C. H., Johnson, R. E., & Yang, L. Q. (2007). Emotional strain and organizational citizenship behaviours: A meta-analysis and review. Work and Stress, 21(4), 312-332.
- Chester I. Barnard (1984). The Functions of the Executive. Harvard University Press, 11(2), 82-95.
- Cho, S., & Johanson, M. M. (2008). Organizational Citizenship Behaviour and Employee Performance: A Moderating Effect of Work Status in Restaurant Employees. Journal of Hospitality & Tourism Research, 32(3), 307-326.
- Connelly, C. E., & Turel, O. (2016). Effects of team emotional authenticity on virtual team performance. Frontiers in Psychology, 7(AUG).
- Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviours. Journal of Applied Psychology, 88(1), 160-169.
- Cropanzano, R., Weiss, H. M., Hale, J. M. S., & Reb, J. (2003). The structure of affect: Reconsidering the relationship between negative and positive affectivity. Journal of Management, 29(6), 831-857.
- Digman, J. M. (1990). Personality structure: Emergency of the Five Factor Model. Annu Rev Psychol, 417-440.
- Døjbak Håkonsson, D., Eskildsen, J. K., Argote, L., Mønster, D., Burton, R. M., & Obel, B. (2016). Exploration versus exploitation: Emotions and performance as antecedents and consequences of team decisions. Strategic Management Journal, 37(6), 985-1001.
- Elfenbein, H. A., Polzer, J. T., & Ambady, N. (2007a). Chapter 4 Team Emotion Recognition Accuracy and Team Performance. Research on Emotion in Organizations, 3, 87-119.
- Elfenbein, H. A., Polzer, J. T., & Ambady, N. (2007b). Chapter 4 Team Emotion Recognition Accuracy and Team Performance. Research on Emotion in Organizations.
- Erez, A., Lepine, J. A., & Elms, H. (2002). Effects of rotated leadership and peer evaluation on the functioning and effectiveness of self-managed teams: A quasi-experiment. Personnel Psychology, 55(4), 929-948.
- Ganesh, M. P., & Gupta, M. (2010). Impact of virtualness and task interdependence on extra‐role performance in software development teams. Team Performance Management: An International Journal, 16(3/4), 169-186.
- Gardner, W. L., Fischer, D., & Hunt, J. G. (Jerry. (2009). Emotional labor and leadership: A threat to authenticity? Leadership Quarterly, 20(3), 466- 482.
- Gerbing, D. W., & Anderson, J. C. (1988). An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment. Journal of Marketing Research, 25(2), 186-192.
- Hagger, M. S., Wood, C., Stiff, C., & Chatzisarantis, N. L. D. (2010). Ego depletion and the strength model of self-control: A meta-analysis. Psychological Bulletin, 136(4), 495-525.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2014). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115- 135.
- Huckman, R. S., Staats, B. R., & Upton, D. M. (2009). Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services. Management Science, 55(1), 85-100.
- Kahn, D. katz. (1996). This Week’s Citation Classic. Science, 1(34), 1993.
- Kane, A. A. (2011). Neecomers as active agents: Team Receptivity to Integrating vs Differentiating Identity Strategies. Academy of Management Annual Meeting Proceedings, 1.
- Karasawa, K. (1995). An Attributional Analysis of Reactions to Negative Emotions. Personality and Social Psychology Bulletin, 21(5), 456-467.
- Katz, D. (1964). The motivational basis of organisational behaviour. Behavioural Science, 9(2), 131-146.
- Lee, V. E., Dedrick, R. F., & Smith, J. B. (1991). The Effect of the Social Organization of Schools on Teachers’ Efficacy and Satisfaction. Sociology of Education, 64(3), 190-208.
- Long, J. S. (1983a). Confirmatory factor analysis: A preface to LISREL. Beverly Hills, CA: Sage.
- Long, J. S. (1983b). Covariance structure models: An introduction to LISREL. Beverly Hills, CA: Sage.
- Maranges, H. M., Schmeichel, B. J., & Baumeister, R. F. (2017). Comparing cognitive load and self-regulatory depletion: Effects on emotions and cognitions. Learning and Instruction, 51, 74-84.
- Miao, R.-T., & Kim, H.-G. (2009). The Impact of Organizational Citizenship Behaviour on Team Effectiveness in China: The Moderating Role of Task Complexity. In 2009 Fourth International Conference on Computer Sciences and Convergence Information Technology (pp. 641-646).
- Muraven, M., & Baumeister, R. F. (2000). Self-regulation and depletion of limited resources: Does self-control resemble a muscle? Psychological Bulletin, 126(2), 247-259.
- Neha Verma, Santosh Rangnekar, M. K. B. (2012). Team Effectiveness in Indian Organizations: A Comparative Analysis of Public and Private Sector. Delhi Business Review, 13(2), 43-54.
- Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behaviour. Journal of Applied Psychology, 74(1), 157-164.
- Organ, & Ryan. (1995). A Meta‐ Analytic Review of Attitudinal and Dispositinal Predictors of Organizational Citizenship Behaviour. Personnel Psychology, 48(4), 775-802.
- Peterson, R. A. (1994). A Meta- Analysis of Cronbach’s Coefficient Alpha. Journal of Consumer Research, 21(2), 381-391.
- Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of Organizational Citizenship Behaviour on Organizational Performance: A Review and Suggestion for Future Research. Human Performance, 10(2), 133-151.
- Schepman, S., & Zarate, M. (2008). The Relationship between Burnout, Negative Affectivity and Organizational Citizenship Behaviour for Human Services Employees. International Journal of Humanities and Social Sciences, 2(4), 216-222.
- Schermelleh-Engel, K., Moosbrugger, H., & Müller, H. (2003). Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures. Methods of Psychological Research Online, 8(2), 23-74.
- Schreiber, J. B., Nora, A., Stage, F. K., Barlow, E. A., & King, J. (2006). Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review. The Journal of Educational Research, 99(6), 323-338.
- Sharma, J., Bajpai, N., & Holani, U. (2011). Organizational Citizenship Behaviour in public and private sector and its impact on job satisfaction: a comparative study in indian perspective. International Journal of Business and Management, 6(1), 67-75.
- Singh, A. K., & Singh, A. P. (2009). Does Personality Predict Organisational Citizenship Behaviour among Managerial Personnel. Journal of the Indian Academy of Applied Psychology, 35(2), 291-298.
- Ton, Z., & Huckman, R. S. (2008). Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance. Organization Science, 19(1), 56-68.
- Trougakos, J. P., Beal, D. J., Cheng, B. H., Hideg, I., & Zweig, D. (2015). Too drained to help: A resource depletion perspective on daily interpersonal citizenship behaviours. Journal of Applied Psychology, 100(1), 227-236.
- Van alphen, A., Halfens, R., Hasman, A., & Imbos, T. (1994). Likert or Rasch? Nothing is more applicable than good theory. Journal of Advanced Nursing, 20(1), 196-201.
- Van Kleef, G. A., Van Doorn, E. A., Heerdink, M. W., & Koning, L. F. (2011). Emotion is for influence. European Review of Social Psychology, 22(1), 114-163.
- Ullman, J. B. (2001). Structural equation modeling. In B. G. Tabachnick & L. S. Fidell (Eds.), Using multivariate statistics (4th ed.). Needham Heights, MA: Allyn & Bacon.
- Wharton, A. S. (1993). The Affective Consequences of Service Work. Work and Occupations, 20(2), 205-232.
- Yen, H. R., & Niehoff, B. P. (2004). Organizational Citizenship Behaviours and Organizational Effectiveness: Examining Relationships in Taiwanese Banks. Journal of Applied Social Psychology, 34(8), 1617-1637.