Culinary connections: The mediating role of customer brand co-creation behavior in gastronomic and revisit intentions
-
DOIhttp://dx.doi.org/10.21511/im.21(1).2025.03
-
Article InfoVolume 21 2025, Issue #1, pp. 26-36
- 17 Views
-
6 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The increasing competition in the culinary tourism industry highlights the need for businesses to better understand customer behavior to encourage repeated visits. This study investigates the mediating role of customer brand co-creation behavior in the effect of gastronomic experience on revisit intention among Generation Z café visitors in Bali, Indonesia. Data were collected from 250 respondents via an online survey and analyzed using Partial Least Squares Structural Equation Modeling. The analysis reveals that gastronomic experience has a significant positive impact on revisit intention (β = 0.479, p < 0.05) and customer brand co-creation behavior (β = 0.534, p < 0.05). Additionally, customer brand co-creation behavior positively influences revisit intention (β = 0.380, p < 0.05) and mediates the relationship between gastronomic experience and revisit intention (β = 0.203, p < 0.05). These findings suggest that providing high-quality gastronomic experiences, focusing on food, service, and environment, and encouraging active customer participation in co-creation activities can significantly enhance the likelihood of repeat visits. By fostering deeper customer participation and brand co-creation behavior, businesses can significantly enhance revisit intention, which is essential for long-term success in the competitive culinary tourism sector. These findings contribute to a better understanding of the dynamics between gastronomic experiences, customer brand co-creation behavior, and revisit intentions.
Acknowledgement
This research was funded by LPPM Universitas Udayana, Indonesia with contract number: B/255.108/UN14.4.A/PT.01.03/2024.
- Keywords
-
JEL Classification (Paper profile tab)M31, Z33, L66
-
References51
-
Tables4
-
Figures1
-
- Figure 1. Report SmartPLS
-
- Table 1. Respondent characteristics
- Table 2. Measurement model (reliability and convergent validity)
- Table 3. Discriminant validity
- Table 4. Result of hypotheses testing
-
- Afaq, A., Gaur, L., & Singh, G. (2022). A Trip Down Memory Lane to Travellers’ Food Experiences. British Food Journal, 125(4), 1390-1403.
- Badu-Baiden, F., Correia, A., & Kim, S. (2022). How do tourists’ memorable local gastronomy experiences and their personal gastronomic traits influence destination loyalty? A fuzzy set approach. Journal of Travel & Tourism Marketing, 39(5), 501-515.
- Barrera-Barrera, R. (2023). Identifying the Attributes of Consumer Experience in Michelin-Starred Restaurants: A Text-Mining Analysis of Online Customer Reviews. British Food Journal, 125(13), 579-598.
- Bhat, I. H. (2024). Shopping Experience and Consumer Loyalty Towards Organic Food Stores: Evaluating the Moderating Role of Gender. British Food Journal, 126(3), 1278-1300.
- Cankül, D., Kaya, S., & Kızıltaş, M. Ç. (2024). The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty. International Journal of Gastronomy and Food Science, 36, 100908.
- Carvalho, P., & Alves, H. (2022). Customer Value Co-Creation in the Hospitality and Tourism Industry: A Systematic Literature Review. International Journal of Contemporary Hospitality Management, 35(1), 250-273.
- Chang, J., Morrison, A. M., Chen, Y., Chang, T.-Y., & Chen, D. Z. (2021). Does a Healthy Diet Travel? Motivations, Satisfaction and Loyalty With Plant-Based Food Dining at Destinations. British Food Journal, 123(12), 4155-4174.
- Chathoth, P. K., Harrington, R. J., Chan, E. S. W., Okumus, F., & Song, Z. (2020). Situational and personal factors influencing hospitality employee engagement in value co-creation. International Journal of Hospitality Management, 91, 102687.
- Choi, J., & Jeon, H. (2020). Are All Asian Tourists the Same? Chinese Versus Japanese Dining Satisfaction. British Food Journal, 122(11), 3529–3545.
- Cuadra, S. M., Martín, J. C., Román, C., & López-Guzmán, T. (2023). Influence of Gastronomic Motivations, Satisfaction and Experiences on Loyalty Towards a Destination. British Food Journal, 125(10), 3766-3783.
- Dedeoğlu, B. B., Mariani, M. M., Shi, F., & Okumuş, B. (2022). The Impact of COVID-19 on Destination Visit Intention and Local Food Consumption. British Food Journal, 124(2), 634-653.
- Forlani, F., Dini, M., & Pencarelli, T. (2022). The Importance of Food and Beverages in Wellness Experiences: A Cross-Continental Analysis of Tourists’ Perceptions. British Food Journal, 124(13), 520-540.
- Fornell, C., & Larcker, D. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(3), 382-388.
- Foroudi, P., Palazzo, M., & Sultana, A. (2021). Linking brand attitude to word-of-mouth and revisit intentions in the restaurant sector. British Food Journal, 123(13), 221-240.
- France, C., Grace, D., Lo Iacono, J., & Carlini, J. (2020). Exploring the interplay between customer perceived brand value and customer brand co-creation behaviour dimensions. Journal of Brand Management, 27(4), 466-480.
- Garaus, M., Weismayer, C., & Steiner, E. (2023). Is texture the new taste? The effect of sensory food descriptors on restaurant menus on visit intentions. British Food Journal, 125(10), 3817-3831.
- Gómez-Rico, M., Molina-Collado, A., Santos-Vijande, M. L., & Bilgihan, A. (2022). Motivations, self-congruity and restaurant innovativeness as antecedents of a creative-food tourism experience: the moderating effect of first-time and repeat tourists. British Food Journal, 124(2), 406-429.
- Hair, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage.
- Hossain, M. S., Hossain, M. A., Al Masud, A., Islam, K. M. Z., Mostafa, M. G., & Hossain, M. T. (2023). The integrated power of gastronomic experience quality and accommodation experience to build tourists’ satisfaction, revisit intention, and word-of-mouth intention. Journal of Quality Assurance in Hospitality and Tourism, 25(6), 1692-1718.
- Hoyer, W. D., Kroschke, M., Schmitt, B., Kraume, K., & Shankar, V. (2020). Transforming the customer experience through new technologies. Journal of Interactive Marketing, 51(1), 57-71.
- Hussain, K., Jing, F., Junaid, M., Zaman, Q. U., & Shi, H. (2020). The Role of Co-Creation Experience in Engaging Customers With Service Brands. Journal of Product & Brand Management, 30(1), 12-27.
- Kareem, S. A., & Venugopal, P. (2024). Examining the relationship between gastronomic experience, revisit intention, destination image and destination brand love: a moderating role of cewebrity reviews. Leisure/Loisir, 48(3), 393-419.
- Khoshkam, M., Marzuki, A., Nunkoo, R., Pirmohammadzadeh, A., & Kiumarsi, S. (2022). The Impact of Food Culture on Patronage Intention of Visitors: The Mediating Role of Satisfaction. British Food Journal, 125(2), 469-499.
- Konuk, F. A. (2019). The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants. Journal of Retailing and Consumer Services, 50, 103-110.
- Lee, Y. M. (2024). Consumer Visual Attention to Food Allergen Information on Restaurant Menus: An Eye-Tracking Study. British Food Journal, 126(6), 2454-2476.
- Lefrid, M. (2021). Dining at Gas Stations: An Analysis of Nonconventional Fast-Food Outlets From a Consumer Behavior Perspective. British Food Journal, 123(12), 4347-4366.
- Lin, Y., & Choe, Y. (2022). Impact of Luxury Hotel Customer Experience on Brand Love and Customer Citizenship Behavior. Sustainability, 14, 1-14.
- Lyu, V. C., Roldán, J. L., Chin, W., Liu, V., & Li, C. (2022). Value or image? The effects of restaurant–supplier co-creation on consumers’ behavioral intentions. British Food Journal, 124(3), 795-810.
- Mane, A. G., & Diop, P. A. (2017). Drivers of Customer Brand Engagement and Value Co-Creation in China: A Prioritization Approach. The International Journal of Management Science and Business Administration, 3(4), 7-19.
- McCartney, G., & Liew Kim Yoke, A. (2024). Lights, camera, action! Adding showmanship to the hospitality servicescape and experiencescape to attract customers: a management perspective. British Food Journal, 126(7), 2809-2824.
- Mohammad, A., & AbouElezz, M. (2020). Consequences of Customer Value Co-Creation in Restaurants. Journal of Association of Arab Universities for Tourism and Hospitality, 0(0), 0.
- Moon, J., Myungkeun, S., Lee, W. S., & Shim, J. M. (2022). Structural Relationship Between Food Quality, Usefulness, Ease of Use, Convenience, Brand Trust and Willingness to Pay: The Case of Starbucks. British Food Journal, 125(1), 65-81.
- Nadeem, W., Juntunen, M., Shirazi, F., & Hajli, N. (2020). Consumers’ Value Co-Creation in Sharing Economy: The Role of Social Support, Consumers’ Ethical Perceptions and Relationship Quality. Technological Forecasting and Social Change, 151, 119786.
- Nadeem, W., Tan, T. M., Tajvidi, M., & Hajli, N. (2021). How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection. Technological Forecasting and Social Change, 171, 120952.
- Orea-Giner, A., & Fusté-Forné, F. (2023). The Way We Live, the Way We Travel: Generation Z and Sustainable Consumption in Food Tourism Experiences. British Food Journal, 125(13), 330-351.
- Prentice, C., & Nguyen, M. (2020). Engaging and retaining customers with AI and employee service. Journal of Retailing and Consumer Services, 56, 102186.
- Rachão, S., Breda, Z., Fernandes, C., & Joukes, V. (2020). Cocreation of Tourism Experiences: Are Food-Related Activities Being Explored? British Food Journal, 122(3), 910-928.
- Rajput, A., & Gahfoor, R. Z. (2020). Satisfaction and revisit intentions at fast food restaurants. Future Business Journal, 6, 1-12.
- Rather, R. A., Parrey, S. H., Gulzar, R., & Rehman, S. U. (2022). COVID-19-based Threat vs Coping Appraisal: Effect of Psychological Risk on Customer Engagement and Behavioral Intentions. Journal of Hospitality and Tourism Insights, 6(5), 2093-2114.
- Saydam, M. B., & Altun, Ö. (2023). An Analysis of British Michelin-Starred Restaurants: Guests’ Online Reviews. British Food Journal, 125(11), 4214-4228.
- Seyitoğlu, F., & Ivanov, S. (2020). A Conceptual Study of the Strategic Role of Gastronomy in Tourism Destinations. International Journal of Gastronomy and Food Science, 21, 100230.
- Sharma, S. (2023). From Brick and Mortar to Click And order: Consumers’ Online Food Delivery Service Perceptions Post-Pandemic. British Food Journal, 125(11), 4143-4162.
- Slack, N. J., Singh, G., Ali, J., Lata, R., Mudaliar, K., & Swamy, Y. (2020). Influence of Fast-Food Restaurant Service Quality and Its Dimensions on Customer Perceived Value, Satisfaction and Behavioural Intentions. British Food Journal, 123(4), 1324-1344.
- Sung, K. S., & Lee, S. (2023). Customer brand co-creation behavior and brand sincerity through CSR interactivity: The role of psychological implications in service-dominant logic. International Journal of Hospitality Management, 108, 103388.
- Tajvidi, M., Richard, M. O., Wang, Y. C., & Hajli, N. (2020). Brand co-creation through social commerce information sharing: The role of social media. Journal of Business Research, 121, 476-486.
- Tan, C. L., & Yeo, S. F. (2020). Tourist experience on traditional pastries in UNESCO heritage city. British Food Journal, 122(12), 3885-3897.
- To, W. M., & Leung, V. W. S. (2023). The effects of diningscape on customer satisfaction and word of mouth. British Food Journal, 125(9), 3334-3350.
- Veas-González, I., Carrión-Bósquez, N. G., Serrano-Malebran, J., Veneros-Alquinta, D., García-Umaña, A., & Campusano-Campusano, M. (2024). Exploring the moderating effect of brand image on the relationship between customer satisfaction and repurchase intentions in the fast-food industry. British Food Journal, 121(7), 2714-2731.
- Wu, C.-L., & Lin, W.-L. (2022). Development of Evaluation Indicators for Senior-Friendly Restaurants. British Food Journal, 125(4), 1453-1468.
- Yasin, M., Liébana-Cabanillas, F., Porcu, L., & Kayed, R. N. (2020). The role of customer online brand experience in customers’ intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine. Journal of Retailing and Consumer Services, 52, 101902.
- Yoo, S. R., Lee, S. W., & Jeon, H. M. (2020). The role of customer experience, food healthiness, and value for revisit intention in GROCERANT. Sustainability, 12(6), 2359.