Hospitality in the image of small family accommodation businesses
-
DOIhttp://dx.doi.org/10.21511/im.15(1).2019.02
-
Article InfoVolume 15 2019, Issue #1, pp. 13-29
- Cited by
- 1487 Views
-
169 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Small and micro businesses form the largest group of entities offering services to tourists in tourist destinations. A majority of them are family businesses accommodation facilities. The study tests the hypothesis that the family nature of a business offering accommodation services can be a source of real competitive advantage being of significance for a certain group of clients. The advantage can be shaped by creating an image based on the owner’s involvement and hospitality. As the literature research indicated, in the case of the businesses described, it is relatively easy to develop a bond between the facility’s manager and their clients. The deliberations were extended by an empirical study conducted on a group of young people from Poland and Ukraine. Its results have indicated that accommodation services are significant elements of the satisfaction among the clients surveyed, and that in the group surveyed, the key reason for a trip is the intention to “experience and learn” and not comfort. It has also been confirmed that the determinants of accommodation services related to broadly defined hospitality are significant, however, not key in the group analyzed.
- Keywords
-
JEL Classification (Paper profile tab)Z31, Z32, Z33, M31
-
References49
-
Tables6
-
Figures1
-
- Figure 1. A model of creating value for tourists
-
- Table 1. Respondents’ characteristics
- Table 2. The most frequently used facilities offering accommodation services
- Table 3. Reasons for tourist trips
- Table 4. Determinants of selecting a facility offering accommodation services
- Table 5. Determinants of a possibility of returning to a given accommodation facility
- Table 6. Assessment of factors impacting on the satisfaction with the trip
-
- Ajejziak, B. (2011). Turystyka jako element życia współczesnej młodzieży polskiej. Państwo i Społeczeństwo, 11(1), 65-92.
- Beheshtifar, M., Esmaeli, Z., & Moghadam, M. (2011). Effect of Moral Intelligence on Leadership. European Journal of Economics, Finance and Administrative Science, 43, 6-10.
- Das, D., Sharma, S., Mohaparta, P., & Sarkar, A. (2007). Factors influencing the attractiveness of a tourist destination: a case study. Journal of Services Research, 7(1), 103-134.
- D’Hautessere, A. (2000). Lessons in manager destination competitiveness: the case of Foxwoods Casino Resort. Tourism Management, 21(1), 23-32.
- Crouch, G., & Ritchie, J. R. (1999). Tourism, competitiveness, and societal prosperity. Journal of Business Research, 44(3), 137-152.
- Dwyer, L., & Kim, C. W. (2003). Destination Competitiveness: Determinants and Indicators. Current Issues in Tourism, 6(5), 369-414.
- Eusébio, A., & Carneiro, M. (2012). Determinants of Tourist-Host Interactions: An Analysis of the University Student Market. Journal of Quality Assurance in Hospitality & Tourism, 13(2), 123-151.
- Ferrer, J., Sanz, M., Ferrandis, E., McCabe, S., & García, J. (2016). Social Tourism and Healthy Ageing. International Journal of Tourism Research, 18(4), 297-307.
- Getz, D., & Carlsen, J. (2005). Family Business in tourism. State of the Art. Annals of Tourism Research, 32(1), 237-258.
- Getz, D. (2011). Tourist shopping villages: development and planning strategies. In Ch. Ryan, S. Page (EDS.), Tourism Management. Towards the New Millenium (pp. 211-225). New York: Routledge.
- Ghete, A. (2015). The importance of youth tourism. Annals of the University of Oradea, Economic Science Series, 24(2), 688-694.
- UNWTO (2016). Global Report on the Power of youth travel. Afiliate Members Reports: Volume thirteen. Madrid.
- Grobelna, A., Dębski, M., & Górska-Warsewicz, H. (2017). Marka jako źródło kształtowania konkurencyjności w branży turystycznej. Difin, Warsaw.
- Gursoy, D., Baloglu, S., & Chi, Ch. (2009). Destination Competitiveness of Middle Eastern Countries: An Examination of Relative Positioning. Anatolia An International Journal of Tourism & Hospitality Research, 20(1), 151-163.
- Habbershon, T. G., & Williams, M. (1999). A resource-based framework for assessing the strategic advantages of family firms. Family Business Review, 9(2), 157-170.
- Handler, W. (1989). Methodological issues and considerations in studying family businesses. Family Business Review, 2(3), 257-276.
- Holloway, Ch. (2002). Business of Tourism. Pearson Education Limited, Harlow.
- Lee, G., & Tussyadiah, I. (2011). Exploring Familiarity and Destination Choice in International Tourism. Asia Pasific Journal of Tourism Research, 17(2), 133-145.
- Marinao, E., Vilches-Montero, S., & Chasco, C. (2015). Antecedents of tourism destination reputation: The mediating role of familiarity. Journal of Retailing & Consumer Services, 26, 147-152.
- Mazaraki, A., Boiko, M., Bosovska, M., Vedmid, N., Okhrimenko, A. (2018). Formation of the national tourism system of Ukraine. Problems and Perspestives in Management, 16(1), 68-84.
- McIntyre, G. (1993). Sustainable Tourism Development: Guide for Local Planners. World Tourism Organization: Madrid.
- McKenzie, M., & Chan, B. (2009). Tourism and Hospitality Studies. Introduction to hospitality. Hong Kong.
- Mechinda, P., Serirat, S., Popaijit, N., Lertwannawit, A., & Anuwichanon, J. (2010). The Relative Impact of Competitiveness Factors and Destination Equity on Tourist’s Loyalty in Koh Chang, Thailand. International Business & Economics Research Journal, 9(10), 99-114.
- Melissen, F. (2013). Sustainable hospitality: a meaningful notion? Journal of Sustainable Tourism, 21(6), 810-824.
- Minichilli, A., Corbetta, G., & MacMillan, I. (2010). Top Management Teams in Family-Controlled Companies: ‘Familiness’, ‘Faultlines’, and Their Impact on Financial Performance. Journal of Management Studies, 47(2), 205-222.
- Monroy, B., Ilian, V., Solis, R., Rogelio, E., & Rodriguez-Aceves, L. (2015). Familiness and its relationship with performance in Mexican family firms. Academy of Strategic Management Journal, 14(2), 1-21.
- Panasiuk, A. (2014). Rynek turystyczny. Studium strukturalne. Difin, Warszawa.
- Pearce, P. (2013). The Social Psychology of Tourist Behaviour. Pergamon Press, Oxford, New York.
- Pearce, D., & Schänzel, H. (2015). Destinations: Tourists’ Perspectives from New Zeland. International Journal of Tourism Research, 17(1), 4-12.
- Petric, L. (2003). Small and family business in the tourism and hospitality industry – challenges and obstacles. In Enterprises in Transition: International Conference Proceedings (pp. 1747-1770).
- Popczyk, W. (2014a). Kapitał społeczny w firmach rodzinnych. Nepotyzm a kapitał rodziny. Przedsiębiorczość i Zarządzanie, 15(7), part III, 83-93.
- Popczyk, W. (2014b). Kapitał społeczny w firmach rodzinnych. Struktura i mechanizm kreowania kapitału rodziny. Przedsiębiorczość i Zarządzanie, 15(7), part II, 133-145.
- Presas, P., Munos, D., & Guia, J. (2011). Branding familiness in tourism family firms. Journal of Brand Management, 18(4/5), 274-284.
- Ritchie, R. R., & Crouch, G. (2005). The Competitive Destination: A Sustainable Tourism Perspective. CABI, London.
- Ritchie, R. B., & Crouch, G. (2010). A model of destination competitiveness/ sustainability: Brazilian perspectives. Revista de Administracao Publica, 44(5), 1049-1066.
- Roskladka, A., Roskladka, N., Dluhopolskyi, O., Kharlamova, G., & Kiziloglu, M. (2018). Data analysis and forecasting of tourism development in Ukraine. Innovative Marketing, 14, 19-33.
- Ryu, E., Hyun, S., & Shim, Ch. (2015). Creating New Relations Through Tourism: A Qualitative Analysis of Tourist Motivations of Older Individuals in Japan. Journal of Travel & Tourism Marketing, 32(4), 325-338.
- Shanker, M. C., & Astrachan, J. H. (1996). Myths and Realities: Family Businesses’ Contribution to the US Economy – A Framework for Assessing Family Business Statistics. Family Business Review, 9(2), 107-123.
- Sharma, P. (2008). Familiness: capital stocks and flows between family and business. Entrepreneurship Theory and Practice, 32, 971-977.
- Sulkowski, Ł., & Marjanski, A. (2010). Specyfika polskich małych i średnich przedsiębiorstw rodzinnych – wnioski z badań empirycznych. Problemy Zarządzania, 8(4), 9-28.
- UNWTO (2011). The Power of youth travel. AM Reports, 2.
- World Tourism Organization (2016). UNWTO Tourism Highlights.
- Vanhove, N. (2002). Tourism policy: Between competitiveness and sustainability – The case of Bruges. The Tourist Review, 57(3), 34-40.
- Vanhove, N. (2012). The Economics of Tourism Destinations. Elsevier Butterworth-Heinemann, Oxford.
- Vinh, N., & Long, N. (2013). The Relationship Among Expectation, Satisfaction and Loyalty of International Visitor to Hanoi Vietnam. Journal of Global Management, 5(1), 30-43.
- Vukic, M., Kuzmanovic, M., & Stankovic, M. (2015). Understanding the Heterogeneity of Generation Y’s Preferences for Travelling: a Conjoint Analysis Approach. International Journal of Tourism Research, 17(5), 482-491.
- Wilde, S., & Cox, C. (2008). Linking destination competitiveness and destination development: findings from a mature Australian tourism destination. In Proceedings of the Travel and Tourism Research Association (TTRA) European Chapter Conference - Competition in Tourism: Business and Destination Perspectives (pp. 467-478). Helsinki, Finland.
- Yoon, K. (2014). Transnational youth mobility in the neoliberal economy of experience. Journal of Youth Studies, 17(8), 1014-1028.
- Zelazna, K., & Górska-Warsewicz, H. (2013). Zachowania turystyczne młodzieży. Problemy Turystyki i Rekreacji, 2, 36-51.