Strategic approach to managing the quality of the services of the tourism enterprise

This study aims to extend the argument about the association between HRM and Total Quality Management (TQM) in insurance companies in Jordan. It is argued that the consideration of TQM can be supported in terms of configuration as an effect of Human Resource Management (HRM) in the presence or absence of other HRM practices. Data for this study were collected from 24 insurance companies listed on the Amman Stock Exchange and 342 employees. PLS-SEM was used to analyze the data collected through path analysis. Structural equation modeling was used to examine a causal relationship between the variables. The overall effect of HRM on TQM was explored to improve quality orientation and people criteria in insurance companies. The findings have indicated a significant and positive effect of teamwork, staffing, performance appraisals, and compensation on TQM. However, training and development have a negative, but significant impact on TQM. In addition, TQM significantly and positively affects the HRM of an organization. Performance was also positively and significantly affected by HRM. TQM is an important factor of HRM in insurance companies.

Acknowledgment
The authors are very thankful to all the associated personnel in any reference that contributed to the purpose of this study.

Objective pressures to create increasingly complex grouping of supply chain partners have next to their base priority of maintaining competitiveness and possible pitfalls. They are shown by the need to cope with a number of external risks that by participation in the chain inevitably penetrate to the enterprise and at the same time there is a duty to protect the partners from the negative effects of its own risks, as well as the enterprise itself, which threaten the common activities of the supply chain. In a review of the knowledge of the current state of the art we present models and progressive methodological approaches to integrated management and assessment of business performance. The results of our own research are presented, including verification of scientific hypotheses being explored importance of the automotive industry in Slovakia, both for production in the national economy, creation of employment and value added, as well as the effects on import or innovation. It is also defined in terms of international standards. Presented are the results of the empirical effects of the automotive industry in the total production, employment and value added in the national economy. We also deal prospects of development of the automotive industry in Slovakia, both in relation to the competitiveness of the industry itself, as well as in relation to the new industrial policy of Slovakia – Industry 4.0. Supporting part of the paper presents an application of multi-criteria methods for assessing the effectiveness of the research sample based on the DEA modelling, leading to the draft of assessment model of integrated quality management system on the principle of assessing the performance of the enterprise (BSC) and the draft of recommendations for business practice.

Quality management systems in public organizations influence the quality of service delivery outputs. The purpose of this study was to determine the quality of service delivery at Community Service Centres (CSC) of the South African Police Service (SAPS) in the Western Cape, South Africa. A mixed-method research approach was employed to gather data for the study. Both a survey questionnaire and in-depth interviews were used to collect the data. The sample data set contacted 300 respondents from three policing areas situated in the Western Cape Metropolis. The main findings indicated that clients were satisfied with the level of service they received from the SAPS. However, the main area of concern was the absence of service delivery initatives at three police stations.