Evaluation of personnel readiness to implementing of electronic business technologies

Achievements of economics of knowledge (EK) on regional and national level are only possible through active application of information and communication technologies (ICT) in production and commercial activity of enterprises. It is on the basis of new technologies used in business that the processes of generation, accumulation, utilization and diffusion of knowledge are accelerated among enterprise personnel and partners, additional opportunities are provided for their economic and intellectual development, and innovation prospects are opened with the development of e-strategies. The purpose of the article is to determine the tendencies concerning ICT application processes in enterprises’ production and commercial activity that favor the formation of economics of knowledge in the country and its regions. The object of the study is the activity of Ukrainian business and the processes of information and communication technologies within it. In order to achieve the stated purpose the methods of integration and grouping of statistical data, and also of generalization and logics, as well as tables and graphic materials are used in the article. Such methods allowed to identify tendencies in the processes of informatization and computer business, personnel attraction to advanced technologies, to use local and wide-scale corporative nets, to apply Internet network and social media for production purposes, to master technical skills by personnel for the sake of the opportunity to spread information and communicative technologies in all kinds of activity of enterprises. Based on the defined tendencies and peculiarities of information and communication technologies, the various measures are proposed in order to increase their application effectiveness to promote the quick formation of economics of knowledge in the country and its regions.

The paper proposes an approach to optimizing the functional structure of the business processes of a service IT company based on the business process management system as an active self-organized, viable system that takes into account the peculiarities of the information technology industry development. This allows to optimize the structure of business processes through adequate positioning and formal description of the whole set of complex hierarchical interconnections with the aim of transition from hierarchical to functional structure of enterprise’s business processes taking into consideration the relationships between elements. The designed business process management system is considered as a set of strategic, tactical and operational business processes that are interrelated within a single strategic goal. The graph of the functional tasks of the investigated service IT company is formed, which reflects the incidence and closeness of the links between business processes. The model of optimization of the functional structure of business processes is proposed based on the algorithm, which involves minimizing the total connections of the subsets of the vertices of the functional graph, with the help of which the optimal restructured system of business processes was constructed, which increases the efficiency of management of the investigated service IT company. The advantages and disadvantages of the restructured functional structure of the service IT company’s business processes were analyzed. It is determined that the restructuring of the business process system will be effective only with changes in the enterprise processes management based on appropriate management strategies.

While implementing the radical transformations, such as the business processes reengineering in the work of industrial enterprises, there is a need to increase the personnel operating efficiency in the business processes redesign. The urgent increase of control by the top management of companies is demanded for observing the procedure and standards of business processes reengineering at the enterprises in order to increase its cost effectiveness. Therefore, the relevance of the scientific research subject is indisputable. The research works of academic economists concerning the features of staffing for the business processes reengineering of companies are analyzed. The ways to overcome the resistance to organizational changes of industrial enterprises by the staff are developed. The description of the effective members of the reengineering team in the work of the company has been improved by forming special features of each member of the reengineering team. The personal and professional competencies of the personnel are shaped and offered as the most effective ones for successful realization of marketing activity reengineering at the industrial enterprises. A questionnaire was developed as part of the analysis and selection of personnel during the marketing activities reengineering at the industrial enterprises. The resulting component of the questionnaire was developed for making managerial decision on personnel selection in reengineering teams.