Exploring the factors influencing the intention to use digital banking: The role of resonance FOMO as a moderator

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This study aims to explore the factors influencing individuals’ intention to use digital banking services and investigate the role of Resonance FOMO (Fear of Missing Out) in moderating the relationship between intention and actual usage behavior in Indonesia. Quantitative methodologies are implemented in the investigation, utilizing Structural Equation Modeling with WarpPLS for data analysis. A survey was conducted with 380 respondents in Indonesia using a Likert-scale questionnaire to measure various variables, including Effort Expectancy, Hedonic Motivation, Facilitating Conditions, Price Value, Performance Expectancy, and Perceived Risk. The results indicate that Effort Expectancy, Performance Expectancy, Price Value, and Perceived Risk significantly impact users’ intention to use digital banking services, while Facilitating Conditions and Hedonic Motivation did not have a significant influence. Furthermore, the study reveals that Intention to Use strongly affects actual Use Behavior, with Resonance FOMO acting as a positive moderator, the relationship between intention and behavior is improved. The results offer significant understanding of the psychological and environmental elements influencing digital banking adoption in emerging markets. These results offer practical implications for digital banking providers and policymakers seeking to increase user acceptance and engagement by addressing these key influencing factors.

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    • Figure 1. Outcome of the conceptual framework
    • Table 1. Measurement items
    • Table 2. Variable analysis results
    • Conceptualization
      Anggi Oktawiranti
    • Formal Analysis
      Anggi Oktawiranti, Rahmawati Rahmawati
    • Funding acquisition
      Anggi Oktawiranti, Rahmawati Rahmawati
    • Methodology
      Anggi Oktawiranti, Rahmawati Rahmawati
    • Project administration
      Anggi Oktawiranti
    • Resources
      Anggi Oktawiranti, Rahmawati Rahmawati
    • Supervision
      Anggi Oktawiranti, Rahmawati Rahmawati
    • Validation
      Anggi Oktawiranti, Saida Zainurossalamia
    • Writing – original draft
      Anggi Oktawiranti
    • Visualization
      Rahmawati Rahmawati, Gusti Noorlitaria Achmad
    • Writing – review & editing
      Rahmawati Rahmawati, Gusti Noorlitaria Achmad, Saida Zainurossalamia
    • Data curation
      Gusti Noorlitaria Achmad, Saida Zainurossalamia
    • Investigation
      Gusti Noorlitaria Achmad, Saida Zainurossalamia
    • Software
      Gusti Noorlitaria Achmad, Saida Zainurossalamia