Relationship between enforcement of labor social welfare laws and internal CSR, job satisfaction: a qualitative study at commercial banks in Vietnam
-
DOIhttp://dx.doi.org/10.21511/bbs.19(3).2024.04
-
Article InfoVolume 19 2024, Issue #3, pp. 32-44
- 228 Views
-
70 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aimed to explore the relationship between three factors: enforcement of labor social welfare labor laws, internal corporate social responsibility (CSR) implementation, and job satisfaction as perceived by managers in the commercial banking sector. The research utilized a qualitative research method – in-depth interviews based on a semi-structured questionnaire with 20 experienced managers from 11 commercial banks in Vietnam, an emerging economy. Findings indicated a positive reciprocal relationship between enforcement of social welfare labor laws and internal CSR responsibilities of enterprises. Additionally, enforcing labor social welfare laws and internal CSR implementation positively impacted employee job satisfaction. The study also identified five aspects of internal CSR implementation towards employees: (1) timely and full payment of wages, bonuses, and benefits; (2) establishing a conducive work environment; (3) policies addressing human rights, health, and safety at work; (4) fair and democratic treatment, providing training and career advancement opportunities, and protecting employees through organizational activities; (5) having legal norms, procedures, mechanisms for recording, feedback, monitoring, and reasonable evaluation of job performance. These findings contribute to enriching both theoretical understanding and practical implications regarding the interplay of these three factors in commercial banks, encouraging managers to effectively implement social welfare laws and internal CSR implementation.
Acknowledgment
This collaborative research involves scholars from the University of Law - Hue University and Duy Tan University. The authors extend their gratitude to both institutions for their support and assistance in facilitating the publication of this research. In addition, the authors would like to thank the Editor-in Chief and a reviewer for their helpful comments that in our view have helped to improve the quality of the manuscript significantly. This study was conducted based on decision No. 4741/QD-ĐHDT dated October 18, 2023 of Duy Tan University, Vietnam.
- Keywords
-
JEL Classification (Paper profile tab)M12, M14, J28, K10
-
References29
-
Tables1
-
Figures1
-
- Figure 1. Relationship between the enforcement of labor social welfare laws, internal CSR implementation, and job satisfaction in commercial banks
-
- Table A1. Questionnaire for in-depth interviews
-
- Abualoush, S., Masa’deh, R., Bataineh, K., & Alrowwad, A. (2018). The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.
- Ahmad, R., Islam, T., & Saleem, S. S. (2017). Employee engagement, organizational commitment and job satisfaction as consequent of perceived CSR: A mediation model. Journal of the Research Society of Pakistan, 54(1), 153-168.
- Barnett, M. L. (2007). Stakeholder influence capacity and the variability of financial returns to corporate social responsibility. Academy of Management Review, 32(3), 794-816.
- Brusa, J. O., & Bahmani-Oskooe, M. (2020). The effect of social security on employee performance with job satisfaction as intervening variables (Study from Administrative Section of Texas Public Health Facilities). Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 1(1), 23-39.
- Chaubey, D. S., & Rawat, B. (2016). Analysis of Labour Welfare Schemes and Its Impact on Job Satisfaction: An Empirical Study. Management Convergence, 7(2), 45-53.
- Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage Publications Inc.
- Damayanti, I. A. K. W., Antara, D. M. S., & Bagiastuti, N. K. (2018). Effectiveness of The Implementation of Corporate Social Responsibility By Star Hotels in Nusa Dua Area to Improve the Environmental Quality and Community Welfare. In Proceedings of 1st International Conference on Social Sciences (ICSS 2018) (pp. 496-503).
- Garriga, E., & Melé, D. (2004). Corporate social responsibility theories: Mapping the territory. Journal of Business Ethics, 53(1/2), 51-71.
- Gerrish, K., & Lacey, A. (2010). The research process in nursing. John Wiley & Sons.
- Haninun, Soedarsa, H. G., Habiburrahman, & Nurdiawansyah. (2019). Implementation of corporate social responsibility and public welfare improvement: a study in Indonesia. Review of Integrative Business and Economics Research, 8(2), 144-155.
- Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). Corporate Social Responsibility and the Benefits of Employee Trust: A Cross-Disciplinary Perspective. Journal of Business Ethics, 102(1), 29-45.
- Hao, Y., Farooq, Q., & Zhang, Y. (2018). Unattended social wants and corporate social responsibility of leading firms: Relationship of intrinsic motivation of volunteering in proposed welfare programs and employee attributes. Corporate Social Responsibility and Environmental Management, 25(6), 1029-1038.
- Kamalanabhan, T. J., Sai, L. P., & Mayuri, D. (2009). Employee Engagement and Job Satisfaction in the Information Technology Industry. Psychological Reports, 105(3), 759-770.
- Kim, H. R., Lee, M., Lee, H. T., & Kim, N. M. (2010). Corporate social responsibility and employee-company identification. Journal of Business Ethics, 95(4), 557-569.
- Kinicki, A., & Kreitner, R. (2009). Organizational behavior: Key concepts, skills and best practices. McGraw-Hill Irwin.
- Ko, J., Jang, H., & Kim, S. Y. (2021). The effect of corporate social responsibility recognition on organisational commitment in global freight forwarders. The Asian Journal of Shipping and Logistics, 37(2), 117-126.
- Kumari, S., & Mallareddy, T. (2014). Impact of Employee welfare facilities on Job satisfaction: A study with reference to Secunderabad Division of South Central Railway. EPRA International Journal of Economic and Business Review, 2(12), 189-197.
- Lee, S., & Torm, N. (2017). Social security and firm performance: The case of Vietnamese SMEs. International Labour Review, 156(2), 185-212.
- Liang, T. Y., & Yoon, S. J. (2023). The Effect of Perceived Corporate Social Responsibility (PCSR) on Subjective Well-Being. Sustainability, 15(9).
- Mio, C., Costantini, A., Panfilo, S., & Baggio, S. (2020). CSR and management control integration. Evidence from an employee welfare plan implementation. Management Control, 1(1), 151-175.
- Nga, H. T., & Hoa, N. X. (2023). The Role of Grassroots Trade Unions in Enforcing the Social Responsibility for Employees’ Social Security Rights in Enterprises During the Integration Period. In Laws on Corporate Social Responsibility and the Developmental Trend in Vietnam (Conference Paper) ( pp. 125-137).
- Phúc, V. V. (2013). An sinh xã hội ở nước ta: Một số vấn đề lý luận và thực tiễn [Social security in our country: Some theoretical and practical problems]. (In Vietnamese).
- Ritchie, J., Lewis, J., & Elam, R. G. (2013). Selecting samples. Qualitative research practice: A guide for social science students and researchers. Sage Publications Inc.
- Sanusi, F. A., & Johl, S. K. (2022). Sustainable internal corporate social responsibility and solving the puzzles of performance sustainability among medium size manufacturing companies: An empirical approach. Heliyon, 8(8).
- Skudiene, V., & Auruskeviciene, V. (2012). The contribution of corporate social responsibility to internal employee motivation. Baltic Journal of Management, 7(1), 49-67.
- Torres, L., Ripa, D., Jain, A., Herrero, J., & Leka, S. (2023). The potential of responsible business to promote sustainable work – An analysis of CSR/ESG instruments. Safety Science, 164.
- Wijaya, S. A., Wiska, M., & Gusteti, Y. (2021). Analysis of external and internal factors of corporate social responsibility (CSR) implementation in improving community welfare. Jurnal Ekonomi Dan Bisnis Airlangga [Airlangga Journal of Economics and Business], 32(1).
- Willig, C. (2013). EBOOK: introducing qualitative research in psychology. McGraw-Hill Education (UK).
- Wong, A. K. F., & Kim, S. (2023). Corporate Social Responsibility (CSR) and Internal Consequences: The Moderating Role of Employees’ Position Levels. SAGE Open, 13(1).