Relationship between enforcement of labor social welfare laws and internal CSR, job satisfaction: a qualitative study at commercial banks in Vietnam

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This study aimed to explore the relationship between three factors: enforcement of labor social welfare labor laws, internal corporate social responsibility (CSR) implementation, and job satisfaction as perceived by managers in the commercial banking sector. The research utilized a qualitative research method – in-depth interviews based on a semi-structured questionnaire with 20 experienced managers from 11 commercial banks in Vietnam, an emerging economy. Findings indicated a positive reciprocal relationship between enforcement of social welfare labor laws and internal CSR responsibilities of enterprises. Additionally, enforcing labor social welfare laws and internal CSR implementation positively impacted employee job satisfaction. The study also identified five aspects of internal CSR implementation towards employees: (1) timely and full payment of wages, bonuses, and benefits; (2) establishing a conducive work environment; (3) policies addressing human rights, health, and safety at work; (4) fair and democratic treatment, providing training and career advancement opportunities, and protecting employees through organizational activities; (5) having legal norms, procedures, mechanisms for recording, feedback, monitoring, and reasonable evaluation of job performance. These findings contribute to enriching both theoretical understanding and practical implications regarding the interplay of these three factors in commercial banks, encouraging managers to effectively implement social welfare laws and internal CSR implementation.

Acknowledgment
This collaborative research involves scholars from the University of Law - Hue University and Duy Tan University. The authors extend their gratitude to both institutions for their support and assistance in facilitating the publication of this research. In addition, the authors would like to thank the Editor-in Chief and a reviewer for their helpful comments that in our view have helped to improve the quality of the manuscript significantly. This study was conducted based on decision No. 4741/QD-ĐHDT dated October 18, 2023 of Duy Tan University, Vietnam.

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    • Figure 1. Relationship between the enforcement of labor social welfare laws, internal CSR implementation, and job satisfaction in commercial banks
    • Table A1. Questionnaire for in-depth interviews
    • Conceptualization
      Diep Dao Mong, Thuong Mai Thi
    • Data curation
      Diep Dao Mong, Thuong Mai Thi
    • Formal Analysis
      Diep Dao Mong, Thuong Mai Thi
    • Investigation
      Diep Dao Mong, Thuong Mai Thi
    • Methodology
      Diep Dao Mong, Thuong Mai Thi
    • Project administration
      Diep Dao Mong, Thuong Mai Thi
    • Resources
      Diep Dao Mong, Thuong Mai Thi
    • Software
      Diep Dao Mong, Thuong Mai Thi
    • Supervision
      Diep Dao Mong, Thuong Mai Thi
    • Validation
      Diep Dao Mong, Thuong Mai Thi
    • Visualization
      Diep Dao Mong, Thuong Mai Thi
    • Writing – original draft
      Diep Dao Mong, Thuong Mai Thi
    • Writing – review & editing
      Diep Dao Mong, Thuong Mai Thi