Social media marketing and customer purchase intention: Evidence-based bibliometrics and text analysis
-
DOIhttp://dx.doi.org/10.21511/im.20(2).2024.14
-
Article InfoVolume 20 2024, Issue #2, pp. 169-181
- Cited by
- 793 Views
-
521 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The rapid proliferation of social media platforms has sparked heightened interest among businesses seeking to leverage them to enhance customer purchase intentions. Consequently, there has been a surge in research exploring the intersection of social media marketing and consumer behavior. However, gaps persist regarding the primary themes within this research domain. This study analyzes 282 research papers spanning from 2012 to 2022, sourced from the Web of Science Core Collection, focusing on social media and customer purchase intentions. Leveraging Latent Dirichlet Allocation (LDA) commands in STATA and VOSviewer software, the study investigates emerging trends and prevalent themes, visualizing the dataset. The findings indicate a notable increase in research output, particularly from developed countries, with significant collaboration between developed and developing nations. Moreover, the study identifies five principal research topics: 1) the impact of social media marketing on consumer purchase intention, 2) the consequences of online brand communities on purchase behavior, 3) factors influencing consumer purchase intention, 4) influencer effects on purchase intention, and 5) social media advertising and marketing strategies. Future inquiries should delve into various factors shaping customer purchase intentions, including the role of influencers, word-of-mouth dynamics, and advertising strategies while considering the diverse cultural contexts across different regions. This comprehensive analysis provides valuable insights for researchers and practitioners alike, guiding future endeavors in understanding and harnessing the power of social media in consumer decision-making processes.
Acknowledgments
Giang Hai Ha was funded by the Master, PhD Scholarship Programme of Vingroup Innovation Foundation (VINIF), code VINIF.2022.TS030.
- Keywords
-
JEL Classification (Paper profile tab)M10, M30, M31
-
References35
-
Tables5
-
Figures5
-
- Figure 1. Dendrogram illustrating the overlap of research areas based on WoS classifications
- Figure B1. Research selection process
- Figure B2. Places of research conducted
- Figure B3. The global network
- Figure B4. Co-occurrence of most frequent research keywords
-
- Table 1. Kind of technique and results
- Table 2. General indicators of studies
- Table 3. Most cited papers
- Table 4. LDA topic
- Table A1. Search query and results
-
- Agrawal, P., & Trivedi, B. (2021). Social media platforms for digital marketing. Proceedings of Advances in Theory, Research and Practices in Management GLSU – ATRPM 2021. Ahmedabad, Gujarat.
- Alfeel, E., & Ansari, Z. A. (2019). The impact of social media marketing on consumer purchase intention: Consumer survey in Saudi Arabia. Journal of Marketing and Consumer Research, 56(1), 13-22.
- Bryła, P., Chatterjee, S., & Ciabiada-Bryła, B. (2022). The impact of social media marketing on consumer engagement in sustainable consumption: A systematic literature review. International Journal of Environmental Research and Public Health, 19(24), 16637.
- Chen, X., & Qasim, H. (2021). Does e-brand experience matter in the consumer market? Explaining the impact of social media marketing activities on consumer-based brand equity and love. Journal of Consumer Behaviour, 20(5), 1065-1077.
- Chen, Y., Fay, S., & Wang, Q. (2011). The role of marketing in social media: How online consumer reviews evolve. SSRN Electronic Journal, 25.
- Constantino, S., Schlüter, M., Weber, E., & Wijermans, N. (2021). Cognition and behavior in context: a framework and theories to explain natural resource use decisions in social-ecological systems. Sustainability Science, 16.
- Dachyar, M., & Banjarnahor, L. (2017). Factors influencing purchase intention towards consumer-to-consumer e-commerce. Intangible Capital, 13, 948.
- Davis, J. (2016). Social media. In The International Encyclopedia of Political Communication. John Wiley & Sons, Inc.
- Ebrahim, R. S. (2020). The role of trust in understanding the impact of social media marketing on brand equity and brand loyalty. Journal of Relationship Marketing, 19(4), 287-308.
- Emini, A., & Zeqiri, J. (2021). Social media marketing and purchase intention: Evidence from Kosovo. Ekonomska Misao i Praksa, 30(2), 475-492.
- Faisal, A., & Ekawanto, I. (2022). The role of social media marketing in increasing brand awareness, brand image and purchase intention. Indonesian Management and Accounting Research, 20, 185-208.
- Hall-Phillips, A., Park, J., Chung, T.-L., Anaza, N. A., & Rathod, S. R. (2016). I (heart) social ventures: Identification and social media engagement. Journal of Business Research, 69(2), 484-491.
- Hanaysha, J. R. (2022). Exploring the impact of social media marketing features on purchase intention in the fast-food industry. Metamorphosis, 21(2), 75-85.
- Hutter, K., Hautz, J., Dennhardt, S., & Füller, J. (2013). The impact of user interactions in social media on brand awareness and purchase intention: The case of MINI on Facebook. Journal of Product & Brand Management, 22(5/6), 342-351.
- Ibrahim, B., & Aljarah, A. (2018). Dataset of relationships among social media marketing activities, brand loyalty, revisit intention. Evidence from the hospitality industry in Northern Cyprus. Data in Brief, 21, 1823-1828.
- Jamil, K., Dunnan, L., Gul, R. F., Shehzad, M. U., Gillani, S. H. M., & Awan, F. H. (2022). Role of social media marketing activities in influencing customer intentions: A perspective of a new emerging era. Frontiers in Psychology, 12.
- Kusumo, S., Rahayu, A., Wibowo, L. A., & Hendrayati, H. (2021). The effect of social media marketing on purchase intention (Evidence from Indonesia). 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020).
- Li, J., Guo, F., Xu, J., & Yu, Z. (2022). What influences consumers’ intention to purchase innovative products: Evidence From China. Frontiers in Psychology, 13.
- Li, P., & Hassan, S. H. (2023). Mapping the literature on Gen Z purchasing behavior: A bibliometric analysis using VOSviewer. Innovative Marketing, 19(3), 62-73.
- Lim, W. M., & Rasul, T. (2022). Customer engagement and social media: Revisiting the past to inform the future. Journal of Business Research, 148, 325-342.
- Luo, J., Pan, X.-W., Wang, S., & Huang, Y. (2018). Identifying target audience on enterprise social network. Industrial Management & Data Systems, 119.
- Morwitz, V. (2012). Consumers’ purchase intentions and their behavior. Foundations and Trends® in Marketing, 7, 181-230.
- Nguyen, C., Nguyễn, N., & Duong, A. (2020). The relationships of social media marketing, consumer engagement and purchase intention. Test Engineering and Management, 83, 24653-24666.
- Pang, A., Shin, W., Lew, Z., & Walther, J. B. (2018). Building relationships through dialogic communication: Organizations, stakeholders, and computer-mediated communication. Journal of Marketing Communications, 24(1), 68-82.
- Pang, C., Wu, X., Ji, X., & Quan, V. (2020). Bibliometrics of social media marketing: The development status and quantitative analysis. 2020 IEEE 11th International Conference on Software Engineering and Service Science (ICSESS).
- Pranckutė, R. (2021). Web of Science (WoS) and Scopus: The titans of bibliographic information in today’s academic world. Publications, 9(1), 12.
- Sheela, M., & Mohammad, S. (2018). Social media as a makerting platform. SSRN Electronic Journal, 5, 136-142.
- Suraweera, S., & Jayathilake, W. (2021). Do social media impact consumer buying decisions in the fashion industry during the COVID-19 pandemic? International Journal of Engineering and Management Research.
- Swathi, P. K., & Linus, S. (2022). Social media marketing – A systematic review of literature. Journal of Emerging Technologies and Innovative Research, 9(4).
- Van Eck, N., & Waltman, L. (2010). Software survey: VOSviewer, acomputer program for bibliometric mapping. Scientometrics, 84(2), 523-538.
- Vose, P., & Cervellini, A. (1983). Problems of scientific research in developing countries. IAEA Bull, 25(2), 37-40.
- Vrontis, D., Makrides, A., Christofi, M., & Thrassou, A. (2021). Social media influencer marketing: A systematic review, integrative framework and future research agenda. International Journal of Consumer Studies, 45(4), 617-644.
- Wu, L., Danko, Y., Chen, F., Yao, X., & Zhang, F. (2022). Mapping the literature of integrated marketing communications: A scientometric analysis using CiteSpace. Innovative Marketing, 18(1), 152-167.
- You, D., & Hu, M. (2021). A Comparative Study of Cross-platform Mobile Application Development. 12th Annual CITRENZ Wellington, New Zealand.
- Zachlod, C., Samuel, O., Ochsner, A., & Werthmüller, S. (2022). Analytics of social media data – State of characteristics and application. Journal of Business Research, 144, 1064-1076.