Servant and collaborative leadership in the performance of Peruvian tourism organizations: Mediation of social capital
-
DOIhttp://dx.doi.org/10.21511/ppm.22(3).2024.31
-
Article InfoVolume 22 2024, Issue #3, pp. 398-412
- 188 Views
-
48 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Leadership plays a crucial role in the performance of organizations and is a fundamental element in the construction of capital. This paper aims to measure the relationship between servant and collaborative leadership with organizational performance and the mediating role of social capital in small companies in the Peruvian tourism sector. The methodology used the quantitative approach at an explanatory level. Data were obtained from 623 representatives of tourism organizations using a 19-item questionnaire; the hypotheses were tested using the SEM model through AMOS and SPSS. The results indicate that servant leadership is largely related to organizational performance (β = 0.566, p < 0.001) and explains 20.5% of this variable. Collaborative leadership has a moderate relationship with organizational performance (β = 0.454, p < 0.001) and explains 21.3%. No evidence demonstrated the relationship between servant leadership and social capital. Collaborative leadership has a low relationship with social capital (β = 0.163, p < 0.001) and explains only 2%. Social capital has a low relationship with organizational performance (β = 0.293, p < 0.001) and explains 10.8%. Furthermore, social capital fully mediates the relationship between servant leadership and organizational performance and partially mediates the relationship between collaborative leadership and organizational performance.
- Keywords
-
JEL Classification (Paper profile tab)M12, L25, M14, O35
-
References56
-
Tables7
-
Figures2
-
- Figure 1. Conceptual model
- Figure 2. Total structural model
-
- Table 1. Main characteristics of the organizations and informants
- Table 2. Descriptive statistics
- Table 3. Correlation coefficients
- Table 4. Developed models
- Table 5. Hypothesis testing (without mediation)
- Table 6. Hypothesis testing of models with mediation
- Table A1. Factor loadings of the items
-
- Abbas, A., Saud, M., Ekowati, D., Usman, I., & Suhariadi, F. (2021). Servant leadership: A strategic choice for organisational performance. An empirical discussion from Pakistan. International Journal of Productivity and Quality Management, 34(4), 468-485.
- Alafeshat, R., & Tanova, C. (2019). Servant leadership style and high-performance work system practices: Pathway to a sustainable Jordanian airline industry. Sustainability, 11(22), Article 6191.
- Alatawi, I. A., Ntim, C. G., Zras, A., & Elmagrhi, M. H. (2023). CSR, financial and non-financial performance in the tourism sector: A systematic literature review and future research agenda. International Review of Financial Analysis, 89, Article 102734.
- Al-Azab, M. R., & Al-Romeedy, S. (2024). Servant leadership and tourism businesses’ outcomes: A multiple mediation model. Tourism Review, 79(1), 184-204.
- Anatan, L., & Nur (2023). Micro, small, and medium enterprises’ readiness for digital transformation in Indonesia. Economies, 11(6), Article 156.
- Annamalah, S., Paraman, P., Ahmed, S., Dass, R., Sentosa, I., Pertheban, T. R., Shamsudin, F., Kadir, B., Aravindan, K. L., Raman, M., Hoo, W. C., & Singh, P. (2023). The role of open innovation and a normalizing mechanism of social capital in the tourism industry. Journal of Open Innovation: Technology, Market, and Complexity, 9(2), Article 100056.
- Asfahani, A. M. (2023). Green HRM and servant leadership: Driving competitive advantage and environmental performance in higher education. Sustainability, 15(10), Article 7921.
- Avci, U., Madanoglu, M., & Okumus, F. (2011). Strategic orientation and performance of tourism firms: Evidence from a developing country. Tourism Management, 32(1), 147-157.
- Babbie, E. (2013). The practice of social research. Wadsworth: Cengage Learning.
- Bai, Y., Lin, L., & Liu, J. T. (2019). Leveraging the employee voice: A multi-level social learning perspective of ethical leadership. The International Journal of Human Resource Management, 30(12), 1869-1901.
- Bandura, A. (1971). Social learning theory. General Learning Press.
- Batool, F., Mohammad, J., & Awang, S. R. (2022). The effect of servant leadership on organisational sustainability: The parallel mediation role of creativity and psychological resilience. Leadership and Organization Development Journal, 43(1), 71-95.
- Bhatia, M. S. (2021). Green process innovation and operational performance: The role of proactive environment strategy, technological capabilities, and organizational learning. Business Strategy and the Environment, 30(7), 2845-2857.
- Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97(2), 117-134.
- Choi, S. B., Kim, K., & Kang, S. W. (2017). Effects of transformational and shared leadership styles on employees’ perception of team effectiveness. Social Behavior and Personality, 45(3), 377-386.
- Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95-S120.
- Conz, E., Magnani, G., Zucchella, A., & De Massis, A. (2023). Responding to unexpected crises: The roles of slack resources and entrepreneurial attitude to build resilience. Small Business Economics, 61(3), 957-981.
- De Clercq, D., Bouckenooghe, D., Raja, U., & Matsyborska, G. (2014). Servant leadership and work engagement: The contingency effects of leader-follower social capital. Human Resource Development Quarterly, 25(2), 183-212.
- DeCarlo, L. T. (1997). On the meaning and use of kurtosis. Psychological Methods, 2(3), 292-307.
- Eagle, N., Macy, M., & Claxton, R. (2010). Network diversity and economic development. Science, 328(5981), 1029-1031.
- Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. Leadership Quarterly, 30(1), 111-132.
- Greenleaf, R. K. (1977). Servant leadership: A journey into the nature of legitimate power and greatness. New Paulist Press.
- Hair, J., Black, W., Babin, B., & Anderson, R. (2014). Multivariate data analysis. Pearson.
- Hauge, T. E., & Norenes, S. O. (2015). Collaborative leadership development with ICT: Experiences from three exemplary schools. International Journal of Leadership in Education, 18(3), 340-364.
- Heck, R. H., & Hallinger, P. (2010). Collaborative leadership effects on school improvement: Integrating unidirectional- and reciprocal-effects models. The Elementary School Journal, 111(2), 226-252.
- Hidalgo, G., Monticelli, J. M., & Vargas Bortolaso, I. (2024). Social capital as a driver of social entrepreneurship. Journal of Social Entrepreneurship, 15(1), 182-205.
- Hsieh, J. Y., & Liou, K. T. (2018). Collaborative leadership and organizational performance: Assessing the structural relation in a public service agency. Review of Public Personnel Administration, 38(1), 83-109.
- Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
- Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penney, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. The Leadership Quarterly, 24(2), 316-331.
- Kumar, P., & Ekka, P. (2024). Statistical analysis of the impacts of COVID-19 pandemic on the small and large-scale tourism sectors in developing countries. Environment, Development and Sustainability, 26(4), 9625-9659.
- Liden, R., Wayne, S., Liao, C., & Meuser, J. (2014). Servant leadership and serving culture: Influence on individual and unit performance. Academy of Management Journal, 57(5), 1434-1452.
- Liden, R., Wayne, S., Meuser, J., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. The Leadership Quarterly, 26(2), 254-269.
- Liden, R., Wayne, S., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19.
- Liu, J., Qu, H., Huang, D., Chen, G., Yue, X., Zhao, X., & Liang, Z. (2014). The role of social capital in encouraging residents’ pro-environmental behaviors in community-based ecotourism. Tourism Management, 41, 190-201.
- McGuire, M., & Silvia, C. (2009). Does leadership in networks matter? Public Performance & Management Review, 33(1), 34-62.
- Mcquade, K. E., Harrison, C., & Tarbert, H. (2021). Systematically reviewing servant leadership. European Business Review, 33(3), 465-490.
- Moscardo, G., Konovalov, E., Murphy, L., McGehee, N. G., & Schurmann, A. (2017). Linking tourism to social capital in destination communities. Journal of Destination Marketing & Management, 6(4), 286-295.
- North, A., Kan, M., & Edwards, G. (2023). Leadership by cavea: The social processes of interorganisational collaborative leadership. Journal of Management and Organization.
- Ooi, S. K., Lee, C. H., & Amran, A. (2023). Assessing the influence of social capital and innovations on environmental performance of manufacturing SMEs. Corporate Social Responsibility and Environmental Management, 30(6), 3242-3254.
- Otzen, T., & Manterola, C. (2017). Técnicas de muestreo sobre una población a estudio [Sampling techniques on a population study]. International Journal of Morphology, 35(1), 227-232. (In Spanish).
- Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.
- Porath, U. (2023). Advancing managerial evolution and resource management in contemporary business landscapes. Modern Economy, 14(10), 1404-1420.
- Rosile, G. A., M Boje, D., & Claw, C. M. (2018). Ensemble leadership theory: Collectivist, relational, and heterarchical roots from indigenous contexts. Leadership, 14(3), 307-328.
- Salas, A., Ferrer, A., & Herrera, J. (2020). Fostering the healthcare workforce during the COVID-19 pandemic: Shared leadership, social capital, and contagion among health professionals. International Journal of Health Planning and Management, 35(6), 1606-1610.
- Sanders, B. A. (2008). Using personality traits to predict police officer performance. Policing, 31(1), 129-147.
- Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach. Wiley.
- Singh, S. K., Mazzucchelli, A., Vessal, S. R., & Solidoro, A. (2021). Knowledge-based HRM practices and innovation performance: Role of social capital and knowledge sharing. Journal of International Management, 27(1), Article 100830.
- Stevens, A. B., Mckane, W. R., Bell, P. M., Bell, P., David, M., King, J., & Hayes, J. R. (1989). Psychomotor performance and counterregulatory responses during mild hypoglycemia in healthy volunteers. Diabetes Care, 12(1).
- Tabachnick, B., & Fidell, L. (2013). Using multivariate statistics (6th ed.). Pearson.
- Van Dierendonck, D., & Nuijten, I. (2011). The servant leadership survey: Development and validation of a multidimensional measure. Journal of Business and Psychology, 26(3), 249-267.
- Van Dierendonck, D., Sousa, M., Gunnarsdóttir, S., Bobbio, A., Hakanen, J., Pircher Verdorfer, A., Duyan, E. C., & Rodriguez-Carvajal, R. (2017). The cross-cultural invariance of the servant leadership survey: A comparative study across eight countries. Administrative Sciences, 7(2), Article 8.
- VanVactor, J. D. (2012). Collaborative leadership model in the management of health care. Journal of Business Research, 65(4), 555-561.
- Xie, G. H., Wang, L. P., & Lee, B. F. (2021). Understanding the impact of social capital on entrepreneurship performance: The moderation effects of opportunity recognition and operational competency. Frontiers in Psychology, 12.
- Zada, M., Zada, S., Khan, J., Saeed, I., Zhang, Y. J., Vega-Muñoz, A., & Salazar-Sepúlveda, G. (2022). Does servant leadership control psychological distress in crisis? Moderation and mediation mechanism. Psychology Research and Behavior Management, 15, 607-622.
- Zhang, Q., Pan, J., Jiang, Y., & Feng, T. (2020). The impact of green supplier integration on firm performance: The mediating role of social capital accumulation. Journal of Purchasing and Supply Management, 26(2), Article 100579.
- Zoghbi-Manrique-de-Lara, P., & Ruiz-Palomino, P. (2019). How servant leadership creates and accumulates social capital personally owned in hotel firms. International Journal of Contemporary Hospitality Management, 31(8), 3192-3211.