Investigating the impact of workplace bullying on employees’ morale, performance and turnover intentions in five-star Egyptian hotel operations
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Received June 6, 2017;Accepted July 5, 2017;Published December 26, 2017
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DOIhttp://dx.doi.org/10.21511/tt.1(1).2017.01
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Article InfoVolume 1 2017, Issue #1, pp. 4-14
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Cited by7 articlesJournal title: International Journal of Hospitality ManagementArticle title: Workplace bullying in the hospitality industry: A hindrance to the employee mindfulness state and a source of emotional exhaustionDOI: 10.1016/j.ijhm.2021.102961Volume: 96 / Issue: / First page: 102961 / Year: 2021Contributors: Hamad Said, Cem TanovaJournal title: International Journal of Applied Research in Business and ManagementArticle title: The Effects of Workplace Bullying on Organisational Citizenship Behaviour and Turnover Intention in Selected South African UniversitiesDOI: 10.51137/ijarbm.2024.5.2.10Volume: 5 / Issue: 2 / First page: / Year: 2024Contributors: Ayanda Nhlanhla Mbambo, Fumani Donald Mabasa, Tlou Samuel Setati, Harriet Rivalani MalukaJournal title: Cogent Business & ManagementArticle title: Unfolding the ramifications of workplace bullying: An empirical justification of conservation of resource theory in telecommunication sector of PakistanDOI: 10.1080/23311975.2022.2038343Volume: 9 / Issue: 1 / First page: / Year: 2022Contributors: Muhammad Shaukat Malik, Shahzadi SattarJournal title: Cogent Business & ManagementArticle title: Workplace bullying and employees’ turnover intention in hospitality industry: evidence of NepalDOI: 10.1080/23311975.2024.2317197Volume: 11 / Issue: 1 / First page: / Year: 2024Contributors: Gangaram Biswakarma, Perdoor Sreeramana Aithal, Sanju Kumar Singh, Achyut Gnawali, Jayanta GhimireJournal title: InformationArticle title: Social Media Bullying in the Workplace and Its Impact on Work Engagement: A Case of Psychological Well-BeingDOI: 10.3390/info13040165Volume: 13 / Issue: 4 / First page: 165 / Year: 2022Contributors: Aizza Anwar, Daisy Mui Hung Kee, Muhammad Fazal IjazJournal title: The Service Industries JournalArticle title: Unmasking the influence of employees’ coping strategies on workplace bullyingDOI: 10.1080/02642069.2024.2349070Volume: / Issue: / First page: 1 / Year: 2024Contributors: Natalia Sigaeva, Ali Öztüren, Hasan KılıçJournal title: Cogent PsychologyArticle title: Social-psychological risk perception impacts on job insecurity and turnover intention: a mediation model using PLS-SEM techniqueDOI: 10.1080/23311908.2024.2303219Volume: 11 / Issue: 1 / First page: / Year: 2024Contributors: Ibrahim A. Elshaer
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In today’s competitive business environment, human resources are one of the most critical assets particularly for service-focused organizations. Consequently, employees’ morale has become invaluable for maintaining outstanding organizational performance and retaining employees. One of the most important factors which may affect employees’ satisfaction is workplace bullying from employers and colleagues at large. It is considered a negative and unethical issue which may degrade, humiliate and create a risk to a healthy working environment. Therefore, the main objective of this research is to investigate the extent to which workplace bullying may affect the organizational outcomes of a sample of five-star hotels in Egypt. Two questionnaires were distributed among the subjects of the sample; bell desk staff, kitchen stewards and head departments. The results of this research confirmed that there is a correlation between workplace bullying, employees’ morale and turnover intentions but, showed no correlation between workplace bullying and employees’ work performance.
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JEL Classification (Paper profile tab)J50, J60, L83
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References61
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Tables4
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Figures1
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- Figure 1. Hypothetical Model of the Research
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- Table 1. Reliability and validity test using Cronbach’s Coefficient Alpha
- Table 2. Correlation between workplace bullying and morale, performance and turnover intentions
- Table 3. Respondents’ Profile
- Table 4. Correlation between workplace bullying and demographic data for respondents
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