Investigating the impact of workplace bullying on employees’ morale, performance and turnover intentions in five-star Egyptian hotel operations
-
Received June 6, 2017;Accepted July 5, 2017;Published December 26, 2017
- Author(s)
-
DOIhttp://dx.doi.org/10.21511/tt.1(1).2017.01
-
Article InfoVolume 1 2017, Issue #1, pp. 4-14
- TO CITE
-
Cited by7 articlesJournal title: International Journal of Hospitality ManagementArticle title: Workplace bullying in the hospitality industry: A hindrance to the employee mindfulness state and a source of emotional exhaustionDOI: 10.1016/j.ijhm.2021.102961Volume: 96 / Issue: / First page: 102961 / Year: 2021Contributors: Hamad Said, Cem TanovaJournal title: International Journal of Applied Research in Business and ManagementArticle title: The Effects of Workplace Bullying on Organisational Citizenship Behaviour and Turnover Intention in Selected South African UniversitiesDOI: 10.51137/ijarbm.2024.5.2.10Volume: 5 / Issue: 2 / First page: / Year: 2024Contributors: Ayanda Nhlanhla Mbambo, Fumani Donald Mabasa, Tlou Samuel Setati, Harriet Rivalani MalukaJournal title: Cogent Business & ManagementArticle title: Unfolding the ramifications of workplace bullying: An empirical justification of conservation of resource theory in telecommunication sector of PakistanDOI: 10.1080/23311975.2022.2038343Volume: 9 / Issue: 1 / First page: / Year: 2022Contributors: Muhammad Shaukat Malik, Shahzadi SattarJournal title: Cogent Business & ManagementArticle title: Workplace bullying and employees’ turnover intention in hospitality industry: evidence of NepalDOI: 10.1080/23311975.2024.2317197Volume: 11 / Issue: 1 / First page: / Year: 2024Contributors: Gangaram Biswakarma, Perdoor Sreeramana Aithal, Sanju Kumar Singh, Achyut Gnawali, Jayanta GhimireJournal title: InformationArticle title: Social Media Bullying in the Workplace and Its Impact on Work Engagement: A Case of Psychological Well-BeingDOI: 10.3390/info13040165Volume: 13 / Issue: 4 / First page: 165 / Year: 2022Contributors: Aizza Anwar, Daisy Mui Hung Kee, Muhammad Fazal IjazJournal title: The Service Industries JournalArticle title: Unmasking the influence of employees’ coping strategies on workplace bullyingDOI: 10.1080/02642069.2024.2349070Volume: / Issue: / First page: 1 / Year: 2024Contributors: Natalia Sigaeva, Ali Öztüren, Hasan KılıçJournal title: Cogent PsychologyArticle title: Social-psychological risk perception impacts on job insecurity and turnover intention: a mediation model using PLS-SEM techniqueDOI: 10.1080/23311908.2024.2303219Volume: 11 / Issue: 1 / First page: / Year: 2024Contributors: Ibrahim A. Elshaer
- 3550 Views
-
1598 Downloads
This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License
In today’s competitive business environment, human resources are one of the most critical assets particularly for service-focused organizations. Consequently, employees’ morale has become invaluable for maintaining outstanding organizational performance and retaining employees. One of the most important factors which may affect employees’ satisfaction is workplace bullying from employers and colleagues at large. It is considered a negative and unethical issue which may degrade, humiliate and create a risk to a healthy working environment. Therefore, the main objective of this research is to investigate the extent to which workplace bullying may affect the organizational outcomes of a sample of five-star hotels in Egypt. Two questionnaires were distributed among the subjects of the sample; bell desk staff, kitchen stewards and head departments. The results of this research confirmed that there is a correlation between workplace bullying, employees’ morale and turnover intentions but, showed no correlation between workplace bullying and employees’ work performance.
- Keywords
-
JEL Classification (Paper profile tab)J50, J60, L83
-
References61
-
Tables4
-
Figures1
-
- Figure 1. Hypothetical Model of the Research
-
- Table 1. Reliability and validity test using Cronbach’s Coefficient Alpha
- Table 2. Correlation between workplace bullying and morale, performance and turnover intentions
- Table 3. Respondents’ Profile
- Table 4. Correlation between workplace bullying and demographic data for respondents
-
- Agervold, M. & Mikkelsen, E. (2004). Relationships between Bullying, Psychosocial Work Environment and Individual Stress Reactions. International Journal of Hospitality Management, 18(4), 336-351.
- Ariza-Montes, A., Muniz, N., Montero-Simo, M., & Araque- Padil, R. (2013). Workplace Bullying among Healthcare Workers. International Journal of Environmental Research and Public Health, 10(8), 3121-3139.
- Borman, W. C. & Motowidlo, S. J. (2004). Organizational Citizenship Behavior and Contextual Performance.
- Brodsky, C. M. (1976). The Harassed Worker. Toronto, Canada: Lexington Books.
- Buchanan, A. (2013). The Ethics of Revolution and Its Implications for the Ethics of Intervention. Philosophy & Public Affairs, 41(4), 291-323.
- Burnes, B. & Pope, R. (2007). Negative Behaviors in the Workplace: A Study of Two Primary Care Trusts in the NHS. International Journal of Public Sector Management, 20(4), 285-303.
- Cassitto, M. G., Fattorini, E., Gilloli, R., Rengo, C. & Gonik, V. (2004). Raising Awareness of Psychological Harassment at Work for Protecting Workers’ Health. Geneva, Switzerland: World Health Organization.
- Cauley, C. (2014). Workplace Bullying Companies Realizing the Impact of Bullying on Morale, Productivity.
- Cheng, H. (1995). Assessing the Importance of Employee Motivation in the Hotel Industry in Taiwan. Unpublished Master’s thesis. Menomonie, Wisconsin, USA: University of Wisconsin- Stout.
- Cho, S., Johanson, M., & Guchait, P. (2009). Employees Intent to Leave: A Comparison of Determinants of Intent to Leave versus Intent to Stay. International Journal of Hospitality Management, 28(3), 374-381.
- Collis, J., & Hussey, R. (2009) (3rd Ed.). Business Research: a Practical Guide for Undergraduate and Postgraduate Students. UK: Palgrave Macmillan Publisher Ltd.
- Di Martino, V., Hoel, H., & Cooper, C. (2003). Preventing Violence and Harassment in the Workplace. Dublin: European Foundation for the Improvement of Living and Working Conditions.
- Djurkovic, N., McCormack, D. & Casimir, G. (2008). Workplace Bullying and Intention to Leave: The Moderating Effect of Perceived Organizational Support. Human Resource Management Journal, 18(4), 405-422.
- EHA – Egyptian Hotel Association (2012). Egyptian Hotel Guide (32nd Ed.). Cairo: Egyptian Hotel Association.
- Einarsen, S. (2000). Harassment and Bullying at Work: A Review of the Scandinavian Approach. Journal of Aggression and Violent Behavior, 5(4), 379-401.
- Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. (Ed.) (2010) (2nd Ed.). Organizational Effects of Workplace Bullying and Harassment in the Workplace: Developments in Theory, Research, and Practice, Boca Raton: CRC Pesss, 1-40.
- Einarsen, S., Raknes, B., Matt¬hiesen, S., & Hellesoy, O. (1996). Bullying at Work and its Relationship with Health Complaints – Moderating Effects of Social Support and Personality. Norilsk Psychology, 48(2), 116-137.
- European Journal of Work and Occupational Psychology, 10(4), 375-392.
- European Journal of Work and Organizational Psychology, 10, 393-413.
- Farh, C., Seo, M-G., & Tesluk, P. (2012). Emotional Intelligence, Teamwork Effectiveness, and Job Performance: The Moderating Role of Job Context. Journal of Applied Psychology, 94(4), 890-900.
- Field, T. (1996). Bully in Sight: How to Predict, Resist, Challenge and Combat Workplace Bullying. Oxfordshire, UK: Success Unlimited.
- Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. (2007). Coping with Abusive Supervision: The Neutralizing Effects of Ingratiation and Positive Affect on Negative Employee Outcomes. Leadership Quarterly, 18(3), 264-280.
- Hogh, A., Hoel, H., & Carneiro, I. (2011). Bullying and Employee Turnover among Healthcare Workers: A Three-wave Prospective Study. Journal of Nursing Management, 19(6), 742-751.
- Hutchinson, M., Jackson, D., Wilkes, L., & Vickers, M. (2008). A New Model of Bullying in the Nursing Workplace: Organizational Characteristics as Critical Antecedents. Advances in Nursing Science Journal, 31(2), 60-71.
- International Journal of Manpower, 20(1), 70-85.
- Journal of Communication Monographs, 73(4), 406-433.
- Journal of Human Performance, 10(2), 67-70.
- Judith, L. (2008). Workplace Bullying: Aggressive Behavior and its Effect on Job Satisfaction and Productivity. A Dissertation presented in partial fulfillment of the requirements for the degree doctor of management in organizational leadership. USA: University of Phoenix.
- Kacmar, K. M., Harris, K. J., Collins, B. J., & Judge, T. A. (2009). Core Self-evaluations and Job Performance: The Role of the Perceived Work Environment. Journal of Applied Psychology, 94(6), 1572-1580.
- Keashly, L. (1998). Emotional Abuse in Workplace: Conceptual and Empirical Issues. Journal of Emotional Abuse, 1, 85-117.
- Keashly, L., & Neuman, J. H. (2005). Bullying in the Workplace: Its Impact and Management. Employee Rights and Employment Policy Journal, 8(3), 335-373.
- Kudielka, B. M. & Kern, S. (2004). Cortisol Day Profiles in Victims of Mobbing (Bullying at the Workplace): Preliminary Results of a First Psychobiological Field Study. Journal of Psychosomatic Research, 56(1), 149-150.
- Lewis, D. (2007). Workplace Bullying in the Public Sector: Understanding the Racial Dimension. Public Administration, 85(3), 641-665.
- Lutgen-Sandvik, P. (2006). Take This Job and Quitting and Other Forms of Resistance to Workplace Bullying.
- Lutgen-Sandvik, P., Alberts, J. K., & Tracy, S. J. (2008). The Communicative Nature of Workplace Bullying and Responses to Bullying. Paper presented at the Western States Communication Association Annual Convention, Denver/Boulder, CO.
- Macintosh, J. (2006). Tackling Workplace Bullying. Issues in Mental Health Nursing, 27(6), 665-679.
- Matthiesen, S. B., & Einarsen, S. (2001). Accounts of Workplace Bullying: The Role of the Organization.
- Mikkelsen, E. G., & Einarsen, S. (2001). Bullying in Danish Work-life: Prevalence and Health Correlates.
- Nadiri, H. & Tanova, C. (2010). An Investigation of the Role of Justice in Turnover Intentions, Job Satisfaction, and Organizational Citizenship Behavior in Hospitality Industry. International Journal of Hospitality Management, 29, 33-41.
- Namie, G. (2003). Workplace Bullying: Escalated Incivility. Ivey Business Journal, 68(8), 1-6.
- Namie, G. (2006). Bully Busters: Guide to Citizen Lobbying. Bellingham, WA: The Workplace Bullying Institute.
- Namie, G., & Namie, R. (2000). The Bully at Work: what you can do to stop the hurt and reclaim your dignity on the job. Naperville, IL: Sourcebooks.
- O’Connell, M. & Kung, M-C. (2007). The Cost of Employee Turnover. International Management Journal, 49(1), 14-19.
- O’Connell, P., Calvert, E. & Watson, D. (2007). Bullying in the Workplace: Survey Reports. Ireland: The Economic and Social Research Institute.
- O’Moore, M., Seigne, E. & McGuire, L. (1998). Victims of Workplace Bullying in Ireland. Irish Journal of Psychology, 19(2-3), 345-357.
- Ramsay, S., Troth, A. & Branch, S. (2010). Workplace Bullying: A Group Processes Framework. Journal of Occupational and Organizational Psychology, 84(4), 799-816.
- Rayner, C. (2007). The Incidence of Workplace Bullying. Journal of Community and Applied Social Psychology, 7(3), 199-208.
- Richards, J. & Daley, H. (2003). Bullying Policy: Development, Implementation and Monitoring. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.). Bullying and Emotional Abuse in the Workplace: International Perspectives in Research and Practice. London: Taylor-Francis, 237-269.
- Riley, D. (2006). Turnover Intentions: The Mediation Effects of Job Satisfaction, Affective Commitment and Continuance Commitment. Unpublished Master Thesis. Hamilton, New Zealand: University of Waikato.
- Scott, J., Blanshard, C. & Child, S. (2008). Workplace Bullying of Junior Doctors: A Cross-Sectional Questionnaire Survey. The New Zealand Medical Journal, 121(12), 10-14.
- Sheehan, M. (1999). Workplace Bullying: Responding with Some Emotional Intelligence. International Journal of Manpower, 20(1), 57-69.
- Sheehan, M., McCarthy, P., & Kearns, D. (1998). Managerial Styles during Organizational Restructuring: Issues for Health and Safety Practitioners. Journal of Occupational Health and Safety in Australia and New Zealand, 14(1), 31-37.
- Tanova, C. & Holtom, B. (2008). Using Job Embeddedness Factors to Explain Voluntary Turnover in Four European Countries. The International Journal of Human Resource Management, 19(9), 1553-1568.
- Tehrani, N. (2001). A Total Quality Approach to Building a Culture of Respect. In N., Tehrani (Ed.), Building a Culture of Respect: Managing Bullying at Work. London: Taylor & Francis, 135-154.
- Tehrani, N. (2004). Bullying: A Source of Chronic Posttraumatic Stress. British Journal of Guidance and Counseling, 32, 357-366.
- Vartia, M. & Hyyti, J. (2002). Gender Differences in Workplace Bullying among Prison Officers. European Journal of Work and Organizational Psychology, 11(1), 113-126.
- Vartia, M. (2001). Consequences of Workplace Bullying with Respect to the Wellbeing of its Targets and the Observers of Bullying. Scandinavian Journal of Work Environment and Health, 27, 63-69.
- WBI – Workplace Bullying Institute (2014). 2014 WBI: U.S. Workplace Bullying Survey. USA: Workplace Bullying Institute.
- Yahaya, A., Ing, T., Lee, G., Yahaya, N., Boon, Y., Hashim, S., & Taat, S. (2012). The Impact of Workplace Bullying on Work Performance. Archives Des Sciences, 65(4), 18-28.
- Zapf, D. & Einarsen, S. (2003). Individual Antecedents of Bullying. In: S. Einarsen, H. Zapf, & D. Cooper (Eds.). Bullying and Emotional Abuse in the Workplace: International Perspectives in Research and Practice. London: Taylor & Francis, 165-184.
- Zapf, D. (1999). Organizational Work Group Related and Personal Causes of Mobbing Bullying at Work.
-
Factors affecting employee turnover and sound retention strategies in business organization: a conceptual view
Chowdhury Abdullah Al Mamun , Md. Nazmul Hasan doi: http://dx.doi.org/10.21511/ppm.15(1).2017.06Problems and Perspectives in Management Volume 15, 2017 Issue #1 pp. 63-71 Views: 15682 Downloads: 6689 TO CITE АНОТАЦІЯ“Employee turnover” as an expression is broadly used in business organization. Despite the fact that several studies have been performed on this topic, little research has been conducted on examining the causes and leading factors of turnover as well, as advising some feasible approaches, which can be applied by bosses to ensure that employees will continue in their respective organizations to enhance organizational effectiveness and productivity. The main purpose of this study is to determine the reasons and key factors in the perspectives of the relevant literature and identify to the intention of employee turnover. This conceptual paper also suggests various possible strategies on how to minimize the turnover and retain employees in the organizations. Hence, the paper has proposed a conceptual framework that shows the major variables in explaining the phenomenon of employee turnover and addressing sound retention strategies to handle these issues.
-
Corporate governance and financial performance: an empirical analysis of selected multinational firms in Nigeria
Gideon Tayo Akinleye , Odunayo Olarewaju , Bamikole Samson Fajuyagbe doi: http://dx.doi.org/10.21511/ppm.17(1).2019.02Problems and Perspectives in Management Volume 17, 2019 Issue #1 pp. 11-18 Views: 3410 Downloads: 570 TO CITE АНОТАЦІЯThis study focused on corporate governance and performance of selected Nigerian multinational firms from 2012 to 2016. Specifically, the study focused on the effect of board size, activism and committee activism on return on asset and firm growth rate. Secondary data collected from four multinational firms were analyzed via static panel estimation techniques. While board size and board activism exerted significant negative impact on return on asset, committee activism exerted insignificant impact. The results of the study further showed that board size and board activism exert insignificant negative impact on firm’s growth rate, while committee activism insignificantly spurs firm’s growth rate. Decisively, discoveries from this study reflect that corporate governance has significant negative impact on return on asset, but has insignificant influence on the growth rate of Nigerian multinational firms. Based on these findings, the authors recommended that corporate governance dynamics in firms world over should be reconsidered, such that it gives credence to more than just numbers of persons or meetings held, but the main reasons and deliberations in such meetings. It was also recommended that excessive increase in magnitude or frequency of meetings held by board of directors cum committee should be avoided.
-
Factors affecting non-performing loans of commercial banks: the role of bank performance and credit growth
Le Kieu Oanh Dao , Thi Yen Nguyen , Sarfraz Hussain , Van Chien Nguyen doi: http://dx.doi.org/10.21511/bbs.15(3).2020.05Banks and Bank Systems Volume 15, 2020 Issue #3 pp. 44-54 Views: 3059 Downloads: 810 TO CITE АНОТАЦІЯThe recent crisis of non-performing loans in the banking system has hit the Vietnamese economy hard. The GDP has been fallen down, while the bad debt ratio in the banking system has risen dramatically to 17.2 percent, and it takes more time to restore the economy and banking system. This research aims to define aspects that impact non-performing commercial bank loans in Vietnam. It covers the period of 2008–2017 using 200 identified banks of Ho Chi Minh City Stock Exchange and Hanoi Stock Exchange, and applies methods based on the regression of pooled ordinary least squares, fixed and random effects models, in particular, generalized least squares to confirm the stability of the regression model. The results show that non-performing loans this year will positively affect those in the next year. In addition, a raise in bank performance and credit growth also leads to the reduction in non-performing loans from banks. Regarding macroeconomic factors, higher interest rates would have a major and beneficial influence on failed loans in terms of macroeconomic dynamics, and, therefore, little effect on economic activity and inflation. Therefore, Vietnamese banking system should reduce the systematic risk and improve monitoring processes, drawing on the experience of global banks with extensive experience in risk management.