Knowledge management in the environment of cross-functional team coopetition: A systematic literature review
-
DOIhttp://dx.doi.org/10.21511/kpm.05(1).2021.02
-
Article InfoVolume 5 2021, Issue #1, pp. 14-28
- Cited by
- 1297 Views
-
633 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Knowledge is crucial, but a transient resource that decides over the success or failure of business operations. Consequently, companies aim for the most profitable method to achieve high gains and conservation of knowledge, while excluding rivals to maintain the position of economic advantage as long as possible. To maximize the efforts of knowledge generation, new concepts of organizational processes were established in recent years. To provide a conceptual foundation and identify promising niches for future studies in the important field of team coopetition, existing literature on the factors of cross-functional team coopetition was reviewed, concluding in a systematic review. For this purpose, leading peer-reviewed journals from 2010 to 2021 offered 25 articles that fall within its established search inclusion criteria. Adding to the change of stakeholder project management, the shift from traditional, cooperative-led organizational approaches towards coopetition between two or multiple rivals can lead to promising results. However, it was indicated that this concept often fails due to misleading coordination in a coopetitive tension. Current studies extracted their results from applied team management mostly on short-term organizational, financial, and technical benefits or drawbacks, excluding long-term innovation effects. Most studies were categorized into three outcomes contributing to knowledge management: performance, relationship, and innovation. As a result, it is pointed out that several factors derived from the literature significantly influence the outcomes.
- Keywords
-
JEL Classification (Paper profile tab)D21, D23, L25, O31
-
References71
-
Tables4
-
Figures2
-
- Figure 1. Screening process based on the PRISMA model
- Figure 2. Classified factors assigned to the dimension “Profitability” and “Time horizon”
-
- Table 1. Review protocol
- Table 2. Filter criteria
- Table 3. Summary of most relevant social aspects from the literature review
- Table A1. Outcome matrix on different levels
-
- Albort-Morant, G., Leal-Millán, A., Cepeda-Carrion, G., & Henseler, J. (2018). Developing green innovation performance by fostering of organizational knowledge and coopetitive relations. Review of Managerial Science, 12(2), 499-517.
- Ali Köseoglu, M., Ross, G., & Okumus, F. (2016). Competitive intelligence practices in hotels. International Journal of Hospitality Management, 53, 161-172.
- Ambrose, S. C., Matthews, L. M., & Rutherford, B. N. (2018). Cross-functional teams and social identity theory: A study of sales and operations planning (S&OP). Journal of Business Research, 92, 270-278.
- An, D., Kreutzer, M., & Heidenreich, S. (2020). Always play against par? The effect of inter-team coopetition on individual team productivity. Industrial Marketing Management, 90, 155-169.
- Anand, A., Brøns Kringelum, L., Øland Madsen, C., & Selivanovskikh, L. (2021). Interorganizational learning: A bibliometric review and research agenda. The Learning Organization, 28(2), 11-136.
- Barendsen, W., Muß, A. C., & Silvius, G. (2021). Exploring team members’ perceptions of internal sustainability communication in sustainable project management. Project Leadership and Society, 2, 100015.
- Baruch, Y., & Lin, C.-P. (2012). All for one, one for all: Coopetition and virtual team performance. Technological Forecasting and Social Change, 79(6), 1155-1168.
- Bendig, D., Enke, S., Thieme, N., & Brettel, M. (2018). Performance implications of cross-functional coopetition in new product development: The mediating role of organizational learning. Industrial Marketing Management, 73, 137-153.
- Bengtsson, M., & Kock, S. (1999). Cooperation and competition in relationships between competitors in business networks. Journal of Business & Industrial Marketing, 14(3), 178-194.
- Bengtsson, M., & Raza-Ullah, T. (2016). A systematic review of research on coopetition: Toward a multilevel understanding. Industrial Marketing Management, 57, 23-39.
- Bonel, E., & Rocco, E. (2007). Coopeting to Survive; Surviving Coopetition. International Studies of Management & Organization, 37(2), 70-96.
- Bouncken, R. B., Gast, J., Kraus, S., & Bogers, M. (2015). Coopetition: A systematic review, synthesis, and future research directions. Review of Managerial Science, 9(3), 577-601.
- Brandenburger, A. M., & Nalebuff, B. J. (1997). Co-Opetition. Currency Doubleday.
- Burström, T. (2012). Understanding PMs’ activities in a coopetitive interorganizational multi‐project setting. International Journal of Managing Projects in Business, 5(1), 27-50.
- Chai, L., Li, J., Clauss, T., & Tangpong, C. (2019). The influences of interdependence, opportunism and technology uncertainty on interfirm coopetition. Journal of Business & Industrial Marketing, 34(5), 948-964.
- Chen, H., Yao, Y., Zan, A., & Carayannis, E. G. (2020). How does coopetition affect radical innovation? The roles of internal knowledge structure and external knowledge integration. Journal of Business & Industrial Marketing.
- Chen, M., Tang, T. (Y.), Wu, S., & Wang, F. (2021). The double-edged sword of coopetition: Differential effects of cross-functional coopetition on product and service innovations. Journal of Business & Industrial Marketing, 36(2), 191-202.
- Chiambaretto, P., Massé, D., & Mirc, N. (2019). “All for One and One for All?” – Knowledge broker roles in managing tensions of internal coopetition: The Ubisoft case. Research Policy, 48(3), 584-600.
- Dorn, S., Schweiger, B., & Albers, S. (2016). Levels, phases and themes of coopetition: A systematic literature review and research agenda. European Management Journal, 34(5), 484-500.
- Ernst, H., Hoyer, W. D., & Rübsaamen, C. (2010). Sales, Marketing, and Research-and-Development Cooperation Across New Product Development Stages: Implications for Success. Journal of Marketing, 74(5), 80-92.
- Galpin, T., Hilpirt, R., & Evans, B. (2007). The connected enterprise: Beyond division of labor. Journal of Business Strategy, 28(2), 38-47.
- Ghobadi, S., & D’Ambra, J. (2012a). Knowledge sharing in cross‐functional teams: A coopetitive model. Journal of Knowledge Management, 16(2), 285-301.
- Ghobadi, S., & D’Ambra, J. (2012b). Coopetitive relationships in cross-functional software development teams: How to model and measure? Journal of Systems and Software, 85(5), 1096-1104.
- Ghobadi, S., & D’Ambra, J. (2013). Modeling High-Quality Knowledge Sharing in cross-functional software development teams. Information Processing & Management, 49(1), 138-157.
- Gnyawali, D. R., & Park, B.-J. (R.). (2009). Co-opetition and Technological Innovation in Small and Medium-Sized Enterprises: A Multilevel Conceptual Model. Journal of Small Business Management, 47(3), 308-330.
- Gnyawali, D. R., & Park, B.-J. (R.). (2011). Co-opetition between giants: Collaboration with competitors for technological innovation. Research Policy, 40(5), 650-663.
- Griffin, A., & Hauser, J. R. (1992). Patterns of Communication Among Marketing, Engineering and Manufacturing – A Comparison Between Two New Product Teams. Management Science, 38(3), 307-458.
- Ha, S.-T., Lo, M.-C., & Wang, Y.-C. (2016). Relationship between Knowledge Management and Organizational Performance: A Test on SMEs in Malaysia. Procedia-Social and Behavioral Sciences, 224, 184-189.
- Hamel, G., Doz, Y. L., & Prahalad, C. K. (1989). Collaborate with your competitors and win. Harvard Business Review, 67(1), 133-139.
- Hani, M., & Dagnino, G.-B. (2020). Global network coopetition, firm innovation and value creation. Journal of Business & Industrial Marketing.
- Holgersson, M., Granstrand, O., & Bogers, M. (2018). The evolution of intellectual property strategy in innovation ecosystems: Uncovering complementary and substitute appropriability regimes. Long Range Planning, 51(2), 303-319.
- Kemp, R. (2000). Incremental Steps and their Limits. Ökologisches Wirtschaften – Fachzeitschrift, 15(6).
- Knein, E., Greven, A., Bendig, D., & Brettel, M. (2020). Culture and cross-functional coopetition: The interplay of organizational and national culture. Journal of International Management, 26(2), 100731.
- Lado, A. A., Boyd, N. G., & Hanlon, S. C. (1997). Competition, Cooperation, and the Search for Economic Rents: A Syncretic Model. The Academy of Management Review, 22(1), 110-141.
- Lascaux, A. (2020). Coopetition and trust: What we know, where to go next. Industrial Marketing Management, 84, 2-18.
- Le Roy, F., & Czakon, W. (2016). Managing coopetition: The missing link between strategy and performance. Industrial Marketing Management, 53, 3-6.
- Levina, N. (2005). Collaborating on Multiparty Information Systems Development Projects: A Collective Reflection-in-Action View. Information Systems Research, 16(2), 107-234.
- Lin, C.-P., Wang, Y.-J., Tsai, Y.-H., & Hsu, Y.-F. (2010). Perceived job effectiveness in coopetition: A survey of virtual teams within business organizations. Computers in Human Behavior, 26(6), 1598-1606.
- Liu, F., Wu, J., Huang, X., & Fong, P. S. W. (2020). Impact of intra-group coopetitive incentives on the performance outcomes of knowledge sharing: Evidence from a randomized experiment. Journal of Knowledge Management, 24(2), 346-368.
- Lukassen, P. J. H., & Wallenburg, C. M. (2010). Pricing third-party logistics services: integrating insights from the logistics and industrial services literature. Transportation Journal, 49(2), 24-43.
- Luo, X., Slotegraaf, R. J., & Pan, X. (2006). Cross-Functional “Coopetition”: The Simultaneous Role of Cooperation and Competition within Firms. Journal of Marketing, 70(2), 67-80.
- Mardani, A., Nikoosokhan, S., Moradi, M., & Doustar, M. (2018). The Relationship Between Knowledge Management and Innovation Performance. The Journal of High Technology Management Research, 29(1), 12-26.
- Moczulska, M., Seiler, B., & Stankiewicz, J. (2019). Coopetition in for-profit and non-profit organizations – micro level. Management, 23(2), 138-156.
- Mohamed, M., Stankosky, M., & Murray, A. (2004). Applying knowledge management principles to enhance cross‐functional team performance. Journal of Knowledge Management, 8(3), 127-142.
- Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & The PRISMA Group. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Medicine, 6(7), e1000097.
- Moradi, E., Jafari, S. M., Doorbash, Z. M., & Mirzaei, A. (2021). Impact of organizational inertia on business model innovation, open innovation and corporate performance. Asia Pacific Management Review.
- Naidoo, S., & Sutherland, M. (2016). A management dilemma: Positioning employees for internal competition versus internal collaboration. Is coopetition possible? South African Journal of Business Management, 47(1), 75-87.
- Nguyen, N. P., Ngo, L. V., Bucic, T., & Phong, N. D. (2018). Cross-functional knowledge sharing, coordination and firm performance: The role of cross-functional competition. Industrial Marketing Management, 71, 123-134.
- Nguyen, N. P. (2020). The effects of cross-functional coordination and competition on knowledge sharing and organisational innovativeness: A qualitative study in a transition economy. Journal of Intelligence Studies in Business, 1(1).
- Pee, L. G., Kankanhalli, A., & Kim, H.-W. (2010). Knowledge Sharing in Information Systems Development: A Social Interdependence Perspective. Journal of the Association for Information Systems, 11(10), 550-575.
- Plangger, K., Montecchi, M., Danatzis, I., Etter, M., & Clement, J. (2020). Strategic enablement investments: Exploring differences in human and technological knowledge transfers to supply chain partners. Industrial Marketing Management, 91, 187-195.
- Rafi-Ul-Shan, P. M., Grant, D. B., Perry, P., & Ahmed, S. (2018). Relationship between sustainability and risk management in fashion supply chains: A systematic literature review. International Journal of Retail & Distribution Management, 46(5), 466-486.
- Raza-Ullah, T. (2020). Experiencing the paradox of coopetition: A moderated mediation framework explaining the paradoxical tension–performance relationship. Long Range Planning, 53(1), 101863.
- Raza-Ullah, T., Bengtsson, M., & Kock, S. (2014). The coopetition paradox and tension in coopetition at multiple levels. Industrial Marketing Management, 43(2), 189-198.
- Reich, B. H., Gemino, A., & Sauer, C. (2014). How knowledge management impacts performance in projects: An empirical study. International Journal of Project Management, 32(4), 590-602.
- Sanou, F. H., Le Roy, F., & Gnyawali, D. R. (2016). How Does Centrality in Coopetition Networks Matter? An Empirical Investigation in the Mobile Telephone Industry: Centrality in Coopetition Networks. British Journal of Management, 27(1), 143-160.
- Schneider, M., & Engelen, A. (2015). Enemy or friend? The cultural impact of cross-functional behavior on the EO-performance link. Journal of World Business, 50(3), 439-453.
- Seran, T., Pellegrin-Boucher, E., & Gurau, C. (2016). The management of coopetitive tensions within multi-unit organizations. Industrial Marketing Management, 53, 31-41.
- Sethi, R., Smith, D. C., & Park, C. W. (2001). Cross-Functional Product Development Teams, Creativity, and the Innovativeness of New Consumer Products. Journal of Marketing Research, 38(1), 73-85.
- Soppe, B., Lechner, C., & Dowling, M. (2014). Vertical coopetition in entrepreneurial firms: Theory and practice. Journal of Small Business and Enterprise Development, 21(4), 548-564.
- Strese S., Meurer, M W., Flatten, T. C., & Brettel, M. (2016a). Organizational antecedents of cross-functional coopetition: The impact of leadership and organizational structure on cross-functional coopetition. Industrial Marketing Management, 53, 42-55.
- Strese, S., Meuer, M. W., Flatten, T. C., & Brettel, M. (2016b). Examining cross-functional coopetition as a driver of organizational ambidexterity. Industrial Marketing Management, 57, 40-52.
- Thongpapanl, N., Kaciak, E., & Welsh, D. H. B. (2018). Growing and aging of entrepreneurial firms: Implications for job rotation and joint reward. International Journal of Entrepreneurial Behavior & Research, 24(6), 1087-1103.
- Tortoriello, M., & Krackhardt, D. (2010). Activating Cross-Boundary Knowledge: The Role of Simmelian Ties in the Generation of Innovations. Academy of Management Journal, 53(1), 167-181.
- Tsai, W. (2002). Social Structure of “Coopetition” Within a Multiunit Organization: Coordination, Competition, and Intraorganizational Knowledge Sharing. Organization Science, 13(2), 109-222.
- Urionabarrenetxea, S., Fernández-Sainz, A., & García-Merino, J.-D. (2021). Team diversity and performance in management students: Towards an integrated model. The International Journal of Management Education, 19(2), 100478.
- Webster, J., & Watson, R. T. (2002). Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly, 26(2), xiii-xxiii.
- Yang, J. (2010). The knowledge management strategy and its effect on firm performance: A contingency analysis. International Journal of Production Economics, 125(2), 215-223.
- Zhang, L., & Guo, H. (2019). Enabling knowledge diversity to benefit cross-functional project teams: Joint roles of knowledge leadership and transactive memory system. Information & Management, 56(8), 103156.
- Zhao, H., & Peng, X. (2018). Exploitation versus exploration: The impact of network embeddedness on the innovation of subsidiary firms. Chinese Management Studies, 12(3), 547-574.
- Zuccalà, M., & Verga, E. S. (2017). Enabling Energy Smart Cities through Urban Sharing Ecosystems. Energy Procedia, 111, 826-835.