Job stress and turnover intention revisited: evidence from Korean firms
-
DOIhttp://dx.doi.org/10.21511/ppm.17(4).2019.05
-
Article InfoVolume 17 2019, Issue #4, pp. 52-61
- Cited by
- 1929 Views
-
622 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study revisits the relationship between job stress and turnover intention for employees using a sample of employees in public companies of Korea. The authors investigate both the effect of job stress on turnover and the process by which job stress affects employee turnover. In particular, they prove that job satisfaction mediates the relationship between stress and turnover intention of the employees. Furthermore, the authors explore the job stress-turnover relationship by extending a review of the organizational justice perspective and posit whether an employee perceived organizational justice could mitigate the presumed adverse effects of job stress on turnover intention. They suggest empirical evidence that there is a significant positive relationship between job stress and turnover intention, and that job satisfaction partially mediates this relationship. However, the authors found no strong evidence of moderating roles of perceived organizational justice. Based on the job demands-resources (JDR) model, the relationship between job stress and turnover intention is evidenced. Besides, the study implies that the incidence of perceived organizational justice fails to mitigate the effect of these value-decreasing job stressors on employee turnover.
- Keywords
-
JEL Classification (Paper profile tab)M12, M51
-
References45
-
Tables3
-
Figures1
-
- Figure 1. Research model
-
- Table 1. Descriptive statistics and correlations
- Table 2. Results of a regression analysis of turnover intention (mediating model)
- Table 3. Results of a regression analysis of turnover intention (moderating model)
-
- Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267-299.
- Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Sage, London. The International Professional Publishers.
- Applebaum, D., Fowler, S., Fiedler, N., Osinubi, O., & Robson, M. (2010). The impact of environmental factors on nursing stress, job satisfaction, and turnover intention. Journal of Nursing Administration, 40, 323-328.
- Avey, J. B., Luthans, F., & Jensen, S. M. (2009). Psychological capital: A positive resource for combating employee stress and turnover. Human Resource Management, 48(5), 677-693.
- Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309-328.
- Barbier, M., Demerouti, E., & Hansez, I. (2018). From job stress to burnout: the role of job demands and workaholism. Anxiety, Stress and Coping.
- Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
- Bedeian, A. G., & Armenakis, A. A. (1981). A path-analytic study of the consequences of role conflict and ambiguity. Academy of Management Journal, 24(2), 417-424.
- Beehr, T. A., Johnson, L. B. & Nieva, R. (1995). Occupational stress: Coping of police and their spouses. Journal of Organizational Behavior, 16(1), 3-25.
- Bettencourt, L. A., & Brown, S. W. (2003). Role stressors and customer-oriented boundary-spanning behaviors in service organizations. Journal of the Academy of Marketing Science, 319(4), 394-408.
- Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85, 65-74.
- Chen, M. F., Lin, C. P., & Lien, G. Y. (2010). Modeling job stress as a mediating role in predicting turnover intention. The Service Industries Journal, 1743-9507.
- Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31, 874-900.
- De Jonge, J., Bosma, H., Peter, R., & Siegrist, J. (2000). Job strain, effort-reward imbalance and employee well-being: A large-scale cross-sectional study. Social Science and Medicine, 50(9), 1317-1327.
- Dobson, C. B. (1982). Stress: The hidden adversary. Lancaster Medical and Technical Publishers.
- Duraisingam, V., Pidd, K., & Roche, A. M. (2009). The impact of work stress and job satisfaction on turnover intentions: A study of Australian specialist alcohol and other drug workers. Drugs: Education, Prevention and Policy, 16, 217-231.
- Eatough, E. M., Chang, C. H., Miloslavic, S. A., & Johnson, R. E. (2011). Relationships of role stressors with organizational citizenship behavior: A meta-analysis. Journal of Applied Psychology, 96(3), 619-632.
- Etzion, D. (1984). Moderating effect of social support on the stress-burnout relationship. Journal of Applied Psychology, 69(4), 615-622.
- Fernandes, C., & Awamleh, R. (2006). Impact of organizational justice in an expatriate work environment. Management Research News, 29(11), 701-712.
- French, J. W., Ekstrom, R. B., & Price, L. A. (1963). Manual for kit of reference tests for cognitive factors. Princeton, NJ: Educational Testing Service.
- Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta-analysis of work demand stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61(2), 227-271.
- Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26, 463-488.
- Hamner, W. C., & Tosi, H. L. (1974). Relationship of role conflict and role ambiguity to job involvement measures. Journal of Applied Psychology, 59(4), 497-499.
- Hart, P. M., & Cooper, C. L. (2001). Occupational stress: Toward a more integrated framework. Handbook of Industrial, Work, and Organizational Psychology, 2, 93-114.
- Highhouse, S., & Becker, A. S. (1993): Facet measures and global job satisfaction. Journal of Business and Psychology, 8(1), 117-127.
- Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524.
- Hobfoll, S. E., & Shirom, A. (2001). Conservation of resources theory: Applications to stress and management in the workplace. Handbook of Organizational Behavior, 57-80.
- Jackson, S. E., & Maslach, C. (1982). After-effects of job-related stress: Families as victims. Journal of Occupational Behavior, 3(1), 63-77.
- Keller, R. T. (1984). The role of performance and absenteeism in the prediction of turnover. The Academy of Management Journal, 27(1), 176-183.
- Lambert, E. G., Qureshi, H., Frank, J., Klahm, C., & Smith, B. (2018). Job stress, job involvement, job satisfaction, and organizational commitment and their associations with job burnout among Indian police officers: a research note. Journal of Police and Criminal Psychology, 33(2), 85-99.
- López Bohle, S. A., Chambel, M. J., & Diaz-Valdes Iriarte, A. (2018). Job insecurity, procedural justice and downsizing survivor affects. The International Journal of Human Resource Management, 1-20.
- Marek, T., Schaufeli, W. B., & Maslach, C. (2017). Professional burnout: Recent developments in theory and research.
- Ministry of Labor and Employment (2017). Employment Statistics.
- Monnot, M. J., & Beehr, T. A. (2014). Subjective well-being at work: Disentangling source effects of stress and support on enthusiasm, contentment, and meaningfulness. Journal of Vocational Behavior, 85(2), 204-218.
- Ning, S., Zhong, H., Libo, W., & Qiujie, L. (2009). The impact of nurse empowerment on job satisfaction. Journal of Advanced Nursing, 65(12), 2642-2648.
- Paterson, J. M., Green, A., & Cary, J. (2002). The measurement of organizational justice in organizational change programmes: A reliability, validity, and context-sensitivity assessment. Journal of Occupational and Organizational Psychology, 75(4), 393-408.
- Schaef, A. W., & Fassel, D. (1988). The addictive organization. New York, NY, US: Harper & Row Publishers.
- Senatra, P. T. (1980). Role conflict, role ambiguity, and organizational climate in a public accounting firm. The Accounting Review, 55(4), 594-603.
- Shepard, R. N., & Cooper, L. A. (1986). Mental images and their transformations. Cambridge, MA, US: The MIT Press.
- Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259-293.
- Topcic, M., Baum, M., & Kabst, R. (2016). Are high-performance work practices related to individually perceived stress? A job demands-resources perspective. The International Journal of Human Resource Management, 27(1), 45-66.
- Vermunt, R., & Steensma, H. (2001). Stress and justice in organizations: An exploration into justice processes with the aim to find mechanisms to reduce stress. Justice in the Workplace: From Theory to Practice, 2, 27-48.
- Viswesvaran, C., Sanchez, J. I., & Fisher, J. (1999): The role of social support in the progress of work stress: A meta-analysis. Journal of Vocational Behavior, 54(2), 314-334.
- Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83, 486-493.
- Zohar, D. (1995). The justice perspective on job stress. Journal of Organizational Behavior, 16(5), 487-495.