Internet banking fraud alertness in the banking sector: South Africa
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DOIhttp://dx.doi.org/10.21511/bbs.12(1-1).2017.07
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Article InfoVolume 12 2017, Issue #1 (cont.), pp. 143-151
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This paper analyzes internet banking fraud alertness to the general public by the South African banking institutions. The study is centered on routine activity theory, which is a criminology theory. A qualitative content analysis was used as the research technique for the interpretation of the text data from each bank’s website through the systematic classification process of coding and identifying themes or patterns to provide an in-depth understanding of internet banking fraud alertness in the banking sector. A sample size of 13 out of 16 locally and foreign controlled retail banks in South Africa was used. The findings report that banks are not adequately providing internet fraud alertness information to the general public on their websites notwithstanding that most banks they do provide such information to log-in users and the use of that information is doubtful. This study suggests a need to augment internet banking fraud alertness information and passably inform internet banking users of the types of internet banking fraud perpetrated by internet fraudsters before they log-in for transacting. Considering the current and widespread quandary of internet banking fraud, the information of this paper is important for internet banking users to improve their aptitude in identifying fraudulent schemes and circumvent them, and for the banking institutions to invest more in the provision of internet banking fraud information to the general public.
- Keywords
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JEL Classification (Paper profile tab)G21, D18
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References39
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Tables4
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Figures4
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- Fig. 1. Internet banking fraud type – bar chart
- Fig. 2. Internet banking fraud type – similarity index
- Fig. 3. Internet banking fraud type alertness ‒ crosstab matrix (Banks 1-6)
- Fig. 4. Internet banking fraud type alertness – crosstab matrix (Banks 7-13)
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- Table 1. Internet and digital banking fraud type’s awareness frequencies
- Table 2. Internet banking fraud type – co-occurrence similarity matrix (Ochiai’s coefficient)
- Table 3. Internet banking fraud type ‒ similarity matrix
- Table 4. Internet banking fraud type alertness ‒ crosstab matrix
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Flash sale and online impulse buying: Mediation effect of emotions
Martaleni Martaleni
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Ferdian Hendrasto ,
Noor Hidayat ,
Amin Alfandy Dzikri ,
Ni Nyoman Kerti Yasa
doi: http://dx.doi.org/10.21511/im.18(2).2022.05
Innovative Marketing Volume 18, 2022 Issue #2 pp. 49-59 Views: 1920 Downloads: 1102 TO CITE АНОТАЦІЯFlash sale (FS) is a marketing strategy that is widely used and developed in sales through e-commerce. The implementation of the FS strategy is to provide discounts or special propositions on products offered within a certain time limit. Time restrictions aim to encourage consumers’ emotions to make impulse buying (IB). This study examines the effect of consumer emotions as a mediating variable on IB among Shoppee consumers in Indonesia caused by FS activities that are not carried out on certain important days. The required data were collected through the distribution of online questionnaires to respondents who, in the last three months, had made transactions through Shoppee e-commerce platform. A total of 150 questionnaires are analyzed using PLS-SEM. The results of the analysis show that the flash sale strategy carried out by the Shoppee e-commerce platform in Indonesia has a direct effect on increasing consumer emotions. This means that the higher the intensity of the FS promotion, the stronger the influence on consumer emotions. Emotions increase IB. FS has no significant effect on increasing IB. Subsequent findings show that FS indirectly has a positive and significant effect on IB through emotions. In other words, this study proves that the emotions are a mediating variable in online IB. This study is helpful for companies in developing appropriate strategies for their promotions in utilizing consumers’ impulse buying behavior by using strategies that trigger consumers’ emotions.
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Online impulse buying on TikTok platform: Evidence from Indonesia
Nur Rizqi Febriandika ,
Alfinna Putri Utami ,
Afifah Nur Millatina
doi: http://dx.doi.org/10.21511/im.19(3).2023.17
Innovative Marketing Volume 19, 2023 Issue #3 pp. 197-210 Views: 1888 Downloads: 609 TO CITE АНОТАЦІЯTikTok Shop boosts TikTok’s huge potential as an e-commerce platform that encourages sellers and buyers to increase the number of transactions. The emergence of this feature encourages the online impulse buying phenomenon on the TikTok platform. This study aims to examine the factors that influence online impulse buying on TikTok in Indonesia through the constructs of brand review, sales promotion, customer satisfaction, religiosity, and brand expectation. This quantitative research uses a questionnaire that is distributed randomly online and collected from 312 respondents in Indonesia. Using structural equation modeling (SEM), data analysis was conducted and hypotheses were examined. The results show that customer satisfaction (β: 0.501) and brand review (β: 0.358) play an important role in increasing brand expectation. At the same time, sales promotion (ρ-value > 0.05) has no impact on brand expectation. This study highlights that religiosity (β: –0.239) and brand expectation (β: –0.510) can reduce online impulse buying behavior. Brand expectation (β: –0.510) is the most dominant variable in reducing online impulse buying behavior on TikTok.
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Determinants of intention to continue using internet banking: Indian context
Hamood Mohd. Al-Hattami 
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Abdulwahid Ahmed Hashed Abdullah ,
Afrah Abdullah Ali Khamis
doi: http://dx.doi.org/10.21511/im.17(1).2021.04
It is necessary to understand the customers’ perceptions of internet banking because it helps determining the direction and patterns of intention to continue using internet banking. This could also help bank policymakers to develop appropriate strategies to increase internet banking usage. The study aims to examine the determinants of user’s intention to continue using internet banking since there have been no systematic attempts to understand this aspect, especially in the Indian context. This research suggests and tests an extended model to predict the intention to continue using internet banking in India. The suggested study model was examined using survey data from 206 internet banking users. PLS-SEM was employed for data analysis. The findings imply that the most significant determinants of intention to continue using internet banking are service quality, trust, and user satisfaction. On the other hand, the study finds that intention to continue using internet banking is not impacted by system quality and information quality.
