Human resource management practices and their impact on healthcare workers’ job satisfaction and burnout in the Jordanian public sector
-
DOIhttp://dx.doi.org/10.21511/ppm.22(1).2024.50
-
Article InfoVolume 22 2024, Issue #1, pp. 634-648
- 589 Views
-
109 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aims to examine the link between human resource management practices and employee outcomes (job satisfaction and burnout) in Jordan’s healthcare public sector, including recruitment and selection, training and development, compensation and benefits, performance management, employee relations, and health and safety. The study utilized a stratified random sample of 600 healthcare professionals. The sample included doctors, nurses, administrative staff, and support staff from various public sector healthcare facilities across Jordan. The use of the Maslach Burnout Inventory and the Minnesota Satisfaction Questionnaire allowed for a detailed assessment of burnout prevalence and levels of job satisfaction among these professionals. The results revealed a high burnout prevalence of over 98%, particularly in emotional exhaustion, depersonalization, and reduced personal achievement. Variances in burnout levels were observed across professional roles, with doctors experiencing high burnout. Job satisfaction was moderately reported, negatively correlating with age and experience. Increased emotional exhaustion and depersonalization were linked to reduced satisfaction. Noteworthy HRM practices contributing to increased job satisfaction included employee relations and health and safety. Conversely, compensation and benefits and employee relations contributed to reduced burnout.
- Keywords
-
JEL Classification (Paper profile tab)O15, J28, J45
-
References63
-
Tables9
-
Figures3
-
- Figure 1. Differences in reported emotional exhaustion (Mean±SD) by the role or position held by the healthcare professionals
- Figure 2. Relationship between age and intrinsic job satisfaction clustered by gender and role
- Figure 3. Relationship between years of experience and intrinsic job satisfaction clustered by gender and role
-
- Table 1. Maslach burnout inventory scores for interpretation purposes
- Table 2. Validity and internal consistency of the MBI and MSQ scales
- Table 3. Participants’ profile
- Table 4. Prevalence of burnout among the healthcare professionals
- Table 5. Degree of job satisfaction among healthcare professionals in the Jordanian public sector
- Table 6. ANOVA results comparing differences in job satisfaction by role of healthcare professionals
- Table 7. Regression coefficients: Effect of HRM practices on job satisfaction
- Table 8. Regression coefficient: Effect of burnout on job satisfaction
- Table 9. Regression coefficients: Effect of HRM practices on burnout
-
- Al-Abbadi, L., & Al-Ahliyya. (2021). The effect of sustainable HRM practices on employee job outcomes of service industry in Jordan. Journal of Management Information and Decision Sciences, 24(6), 1-15.
- Al-Hawary, S. I. S. (2015). Human resource management practices as a success factor of knowledge management implementation at health care sector in Jordan. International Journal of Business and Social Science, 6(11), 83-98.
- Alrawashdeh, H. M., Al-Tammemi, A. A. B., Alzawahreh, M. K., Al-Tamimi, A., Elkholy, M., Al Sarireh, F., Abusamak, M., Elehamer, N. M. K., Malkawi, A., Al-Dolat, W., Abu-Ismail, L., Al-Far, A., & Ghoul, I. (2021). Occupational burnout and job satisfaction among physicians in times of COVID-19 crisis: A convergent parallel mixed-method study. BMC Public Health, 21, 811.
- Altun, I. (2002). Burnout and nurses’ personal and professional values. Nursing Ethics, 9(3), 269-278.
- Alziyadat, Z., & Obidat, A. (2022). The relationship between time management, job satisfaction, and job burnout among Jordanian medical staff during COVID-19. Problems and Perspectives in Management, 20(4), 396-406.
- Amer, B. A. (2021). How Covid-19 affected burnout and job satisfaction levels among the healthcare provider in Jordanian hospitals. Journal of Cardiovascular Disease Research, 12(5), 762-766.
- Anwar, G., & Abdullah, N. N. (2021). The impact of human resource management practice on organizational performance. International journal of Engineering, Business and Management (IJEBM), 5(1).
- Armstrong, M. (2006). A handbook of human resource management practice (10th ed.). London: Kogan Page Publishing.
- Azmi, W. (2021, July 7). What is compensation and benefits in HRM objectives, examples. StartupHR Toolkit.
- Bhandari, P. (2021, October 18). Ethical considerations in research|Types & examples. Scribbr.
- Buitendach, J. H., & Rothmann, S. (2009). The validation of the Minnesota Job Satisfaction Questionnaire in selected organizations in South Africa. South African Journal of Human Resource Management, 7(1), 1-8.
- Çelik, Y., & Kiliç, İ. (2019). Hemşirelerde iş doyumu, mesleki tükenmişlik ve yaşam kalitesi arasindaki ilişkiler [The relationships between job satisfaction, professional burnout and quality of life in nurses]. Kocatepe Medical Journal, 20, 230-238. (In Turkish).
- Chemali, Z., Ezzeddine, F. L., Gelaye, B., Dossett, M. L., Salameh, J., Bizri, M., Dubale, B., & Fricchione, G. (2019). Burnout among healthcare providers in the complex environment of the Middle East: A systematic review. BMC Public Health, 19, 1337.
- Delaney, J., & Huselid, M. (1996). The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39(4), 949-969.
- Dieleman, M., Gerretsen, B., & van der Wilt, G. J. (2009). Human resource management interventions to improve health workers’ performance in low and middle income countries: A realist review. Health Research Policy and Systems, 7(1).
- Dinibutun, S. R. (2020). Factors associated with burnout among physicians: An evaluation during a period of COVID-19 pandemic. Journal of Healthcare Leadership, 12, 85-94.
- Dyrbye, L. N., Shanafelt, T. D., Sinsky, C. A., Cipriano, P. F., Bhatt, J., Ommaya, A., West, C. P., & Meyers, D. (2017). Burnout among health care professionals: A call to explore and address this underrecognized threat to safe, high-quality care (Discussion Paper). Washington: National Academy of Medicine.
- Elit, L. K., Trim, I. H., Mand-Bains, H., Sussman, J., & Grunfeld, E. (2004). Job satisfaction, stress and burnout among Canadian gynecologic oncologists. Gynecologic Oncology, 94(1), 134-139.
- Gile, P. P., Van De Klundert, J., & Buljac-Samardzic, M. (2022). Human resource management in Ethiopian public hospitals. BMC Health Services Research, 22(1), 763.
- Gupta, D., & Woldemariam, G. S. (2011). The influence of motivation and attitude on writing strategy use of undergraduate EFL students: Quantitative and qualitative perspectives. Asian EFL Journal, 13, 34-89.
- Heidari, S., Parizad, N., Goli, R., Mam-Qaderi, M., & Hassanpour, A. (2022). Job satisfaction and its relationship with burnout among nurses working in COVID-19 wards: A descriptive correlational study. Annals of Medicine & Surgery, 82.
- Hertzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York: Wiley.
- Ivancevich, J., & Matteson, M. (2002). Organizational behavior and management (6th ed.). New York: McGraw-Hill.
- Kabene, S. M., Orchard, C., Howard, J. M., Soriano, M. A., & Leduc, R. (2006). The importance of human resources management in health care: A global context. Human Resources for Health, 4(1), 20.
- Kloutsiniotis, P. V., Mihail, D. M., Mylonas, N., & Pateli, A. (2022). Transformational leadership, HRM practices and burnout during the COVID-19 pandemic: The role of personal stress, anxiety, and workplace loneliness. International Journal of Hospitality Management, 102, 103177.
- Konlan, K. D., Asampong, E., Dako-Gyeke, P., & Glozah, F. N. (2022). Burnout syndrome among healthcare workers during COVID-19 Pandemic in Accra, Ghana. PLoS ONE, 17(6), e0268404.
- Kumaş, G., Yalçın, S. Ö., & Öztunç, G. (2019). Onkoloji hemşirelerinin tükenmişlik ve iş doyumu düzeyleri: Adana örneği [Burnout and job satisfaction levels of oncology nurses: An example of adana]. Mersin Üniversitesi Tıp Fakültesi Lokman Hekim Tıp Tarihi Ve Folklorik Tıp Dergisi, 9(2), 256-265. (In Turkish).
- Lam, L., Nguyen, P., Le, N., & Tran, K. (2021). The relation among organizational culture, knowledge management, and innovation capability: Its implication for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 66.
- Lan, Y. L., Huang, W. T., Kao, C. L., & Wang, H. J. (2020). The relationship between organizational climate, job stress, workplace burnout, and retention of pharmacists. Journal of Occupational Health, 62(1), e12079.
- Latif, M. S., Ahmad, M., Qasim, M., Mushtaq, M., Ferdoos, A., & Naeem, H. (2013). Impact of employee’s job satisfaction on organizational performance. European Journal of Business and Management, 5(5), 166-171.
- Liu, J., Zheng, J., Liu, K., Liu, X., Wu, Y., Wang, Y., & You, L. (2019). Workplace violence against nurses, job satisfaction, burnout, and patient safety in Chinese hospitals. Nursing Outlook, 67(5), 558-566.
- Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). New York: Rand McNally.
- Mahapatro, B. B. (2022). Human resource management. New Age International Publishers.
- Maslach, C. (1996). Maslach burnout inventory-human services survey (MBI-HSS). In MBI Manual (pp. 192-198). Consulting Psychologists Press.
- Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113.
- McCann, E. (2023, May 22). Has the resource-based view championed better working lives? Masters in Minds Ltd.
- Mohammad, T. F. (2019). Human resource management practices and organizational performance of the healthcare sector: An empirical study in Jordan. University of Gloucestershire.
- Montgomery, A., Panagopoulou, E., Esmail, A., Richards, T., & Maslach, C. (2019). Burnout in healthcare: The case for organizational change. BMJ, 366, 14774.
- Najam, U., Ishaque, S., Irshad, S., Salik, Q. U. A., Khakwani, M. S., & Liaquat, M. (2020). A link between human resource management practices and customer satisfaction: A moderated mediation model. SAGE Open, 10(4).
- Nishii, L. H., Lepak, D. P., & Schneider, B. (2008). Employee attributions of the “why” of HR practices: Their effects on employee attitudes and behaviors, and customer satisfaction. Personnel Psychology, 61(3), 503-545.
- Ogbonnaya, C., & Aryee, S. (2021). HRM practices, employee wellbeing, and organizational performance. In P. Brough, E. Gardiner, & K. Daniels (Eds.), Handbook on Management and Employment Practices (pp. 1-23). Springer.
- Oppenauer, V., & Van De Voorde, K. (2018). Exploring the relationships between high involvement work system practices, work demands and emotional exhaustion: A multi-level study. The International Journal of Human Resource Management, 29(2), 311-337.
- Orhan, U., & Komsu, U. C. (2016). The effect of self-efficacy perceptions and burnout levels on academics’ attitudes towards learning and job satisfaction. Anadolu University Journal of Social Sciences, 16(3), 1-18.
- Payne, A., Koen, L., Niehaus, D. J. H., & Smit, I-M. (2020). Burnout and job satisfaction of nursing staff in a South African acute mental health setting. South African Journal of Psychiatry, 26, a1454.
- Rawashdeh, A. (2018). The impact of green human resource management on organizational environmental performance in Jordanian health service organizations. Management Science Letters, 8(10), 1049-1058.
- Rotea, C. C., Ploscaru, A.-N., Bocean, C. G., Vărzaru, A. A., Mangra, M. G., & Mangra, G. I. (2023). The link between HRM practices and performance in healthcare: The mediating role of the organizational change process. Healthcare, 11(9), 1236.
- Samadi, S. A., Biçak, C. A., Osman, N., Abdalla, B., & Abdullah, A. (2023). Job burnout and job satisfaction among healthcare service providers in a daycare center for individuals with autism spectrum disorders in low-resource settings. Brain Sciences, 13(2), 251.
- Scanlan, J. N., & Still, M. (2013). Job satisfaction, burnout and turnover intention in occupational therapists working in mental health. Australian Occupational Therapy Journal, 60(5), 310-318.
- Schaufeli, W., & Enzmann, D. (1998). The burnout companion to study and practice: A critical analysis (1st ed.). CRC Press.
- Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., Najjemba Muganga, G., & Wanasica, I. (rev. ed.). (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business & Management, 5(1), 1470891.
- Sirsawy, U., Steinberg, W. J., & Raubenheimer, J. E. (2016). Levels of burnout among registrars and medical officers working at Bloemfontein public healthcare facilities in 2013. South African Family Practice, 58(6).
- Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage.
- Stodel, J., & Stewart-Smith, A. (2011). The influence of burnout on skills retention of junior doctors at Red Cross War Memorial Children’s Hospital: A case study. SAMJ: South African Medical Journal, 101(2).
- The Jordan Times. (2022, August 21). Jordanian health sectors’ post-pandemic recovery reaches 70% – PHA chief. The Jordan Times.
- Thomas, L. (2020, September 18). Stratified sampling|Definition, guide & examples. Scribbr.
- University of Minnesota. (1977). Minnesota satisfaction questionnaire (short-form).
- Vroom, V. H. (1964). Work and motivation. Wiley.
- Wang, H., Jin, Y., Wang, D., Zhao, S., Sang, X., & Yuan, B. (2020). Job satisfaction, burnout, and turnover intention among primary care providers in rural China: Results from structural equation modeling. BMC Family Practice, 21(1), 12.
- Wang, Y., Kim, S., Rafferty, A., & Sanders, K. (2020). Employee perceptions of HR practices: A critical review and future directions. The International Journal of Human Resource Management, 31(1), 128-173.
- White, D. (2019, August 1). Importance of performance management in an organization. Techfunnel.
- Winkler, H., & Gonzalez, A. (2019). Jobs Diagnostic Jordan. World Bank Group.
- World Health Organization. (2018). Occupational stress, burnout and fatigue.
- Zhang, Y., & Feng, X. (2011). The relationship between job satisfaction, burnout, and turnover intention among physicians from urban state-owned medical institutions in Hubei, China: A cross-sectional study. BMC Health Services Research, 11(1), 235.