How well mental health workers are motivated: A case study from Croatia
-
DOIhttp://dx.doi.org/10.21511/ppm.21(1).2023.30
-
Article InfoVolume 21 2023, Issue #1, pp. 352-361
- Cited by
- 618 Views
-
213 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Like the other medical professions, mental health workers need appropriate motivation for effective treatment work. This study aims to determine the motivators and assess working conditions of mental health workers and how they differ from the motivators and working conditions of other health workers on the example of one of the largest hospital institutions in Croatia – University Hospital Centre Zagreb. The study chose a survey method and distributed a questionnaire among 124 Zagreb University Hospital Centre health workers. The sample covers about 16% of the entire medical staff of the observed departments (psychiatry, emergency, microbiology, gynecology, anesthesiology, COVID-19 unit, and orthopedic surgery). The ANOVA method was used to detect differences in data groups. The results show that Croatian mental health workers are mainly motivated extrinsically. However, compared to other medical professions, e.g., gynecologists, orthopedists, or anesthesiologists, they are upper-middle motivated and leaders in several motivators. Observed Croatian mental health workers are more satisfied with their patient interactions than their colleagues. Female mental health workers are more motivated but less satisfied with the working conditions than males. The study showed that even in one medical institution, there are significant differences in the needs of representatives of different professions. The paper concludes that mental health workers have different motivations, which can be satisfied by creating appropriate working conditions.
Acknowledgments
The authors acknowledge the COST Action CA19113 «The European Researchers’ Network Working on Second Victims» (ERNST) for short-term scientific mission grant and supporting this study; staff of University Hospital Centre Zagreb for participating in the survey; and the Hauge School of Management of the NLA University College (Kristiansand, Norway) for supporting this publication.
- Keywords
-
JEL Classification (Paper profile tab)M54, I11, J81
-
References30
-
Tables1
-
Figures4
-
- Figure 1. Significant differences between responses of hospital departments (professions) on motivation
- Figure 2. Significant differences between responses of hospital departments (professions) on work conditions
- Figure 3. Significant differences between responses of gender groups on work conditions and motivation among all the observed medical professions
- Figure 4. Significant differences between responses of gender groups on work conditions and motivation among mental health workers
-
- Table A1. Medical staff questionnaire on motivation and working conditions
-
- Abate, M., Mulissa, Z., Magge, H., Bitewulign, B., Kiflie, A., Biadgo, A., Alemu, H., Seman, Y., Woldesenbet, D., Estifanos, A. S., Parry, G., & Quaife, M. (2022). Key factors influencing motivation among health extension workers and health care professionals in four regions of Ethiopia: A cross-sectional study. Plos One, 17(9), e0272551.
- Aduo-Adjei, K., Emmanuel, O., & Forster, O. M. (2016). The impact of motivation on the work performance of health workers (Korle Bu Teaching Hospital): Evidence from Ghana. Hospital Practices and Research, 1(2), 47-52.
- Ajisegiri, W. S., Peiris, D., Abimbola, S., Odusanya, O. O., Tesema, A. G., Joshi, R., & Angell, B. (2022). It is not all about salary: A discrete-choice experiment to determine community health workers’ motivation for work in Nigeria. BMJ Global Health, 7(10), e009718.
- Cherry, K. (2022, November 7). What Is motivation? The driving force behind human actions. Verywell Mind.
- Cuevas, A., Febrero-Bande, M., & Fraiman, R. (2004). An ANOVA test for functional data. Computational Statistics & Data Analysis, 47(1), 111-122.
- Dein, K., Livingston, G., & Bench, C. (2007). ‘Why did I become a psychiatrist?’: survey of consultant psychiatrists. Psychiatric Bulletin, 31(6), 227-230.
- Fleury, M. J., Grenier, G., & Bamvita, J. M. (2017). Job satisfaction among mental healthcare professionals: The respective contributions of professional characteristics, team attributes, team processes, and team emergent states. SAGE Open Medicine, 5, 2050312117745222.
- Fry, E. T. (2022). Resigned to the great resignation? Journal of the American College of Cardiology, 79(24), 2463-2466.
- Goncharuk, A. G. (2018). Exploring a motivation of medical staff. The International Journal of Health Planning and Management, 33(4), 1013-1023.
- Goncharuk, A. G., Lewandowski, R., & Cirella, G. T. (2020). Motivators for medical staff with a high gap in healthcare efficiency: Comparative research from Poland and Ukraine. The International Journal of Health Planning and Management, 35(6), 1314-1334.
- Graham, S., & Weiner, B. (2012). Motivation: Past, present, and future. In K. R. Harris, S. Graham, T. Urdan, C. B. McCormick, G. M. Sinatra, & J. Sweller (Eds.), APA educational psychology handbook. Theories, constructs, and critical issues (pp. 367-397). American Psychological Association.
- Grammatikopoulos, I. A., Koupidis, S. A., Moralis, D., Sadrazamis, A., Athinaiou, D., & Giouzepas, I. (2013). Job motivation factors and performance incentives as efficient management tools: A study among mental health professionals. Archives of Hellenic Medicine/Arheia Ellenikes Iatrikes, 30(1).
- Kanfer, R., Chen, G., & Pritchard, R. D. (Eds). (2008). Work motivation: Past, present and future. New York: Routledge.
- Knezevic, B., Lewandowski, R. A., Goncharuk, A., & Vajagic, M. (2022). Studying the impact of human resources on the efficiency of healthcare systems and person-centred Care. In D. Kriksciuniene & V. Sakalauskas (Eds.), Intelligent Systems for Sustainable Person-Centered Healthcare (pp. 145-164). Cham: Springer International Publishing.
- Kreitzer, M. J., Kligler, B., & Meeker, W. C. (2009). Health professions education and integrative healthcare. Explore, 5(4), 212-227.
- Lambrou, P., Kontodimopoulos, N., & Niakas, D. (2010). Motivation and job satisfaction among medical and nursing staff in a Cyprus public general hospital. Human Resources for Health, 8(1), 1-9.
- Leung, C. M., Ho, M. K., Bharwani, A. A., Cogo-Moreira, H., Wang, Y., Chow, M. S., Fan, X., Galea, S., Leung, G. M., & Ni, M. Y. (2022). Mental disorders following COVID-19 and other epidemics: A systematic review and meta-analysis. Translational Psychiatry, 12(1), 205.
- Maslow, A. H. (1954). Motivation and personality. New York: Harper.
- Mayo, E. (1992). The human problems of an industrial civilization. Routledge.
- McClelland, D. C. (1951). Measuring motivation in phantasy: The achievement motive. Groups, leadership and men; research in human relations. In H. Guetskow (Ed.), Groups, Leadership and Men: Research in Human Relations (pp. 191-205). Pittsburg: Carnegie Press.
- Neki, J. S. (1966). Problems of motivation affecting the psychiatrist, the general practitioner and the public in their interactions in the field of mental health. Indian Journal of Psychiatry, 8(2), 117-126.
- Ortiga, Y. Y., Diño, M. J., & Macabasag, R. L. A. (2022). Clocking out: Nurses refusing to work in a time of pandemic. Social Science & Medicine, 305, 115114.
- Peters, D. H., Chakraborty, S., Mahapatra, P., & Steinhardt, L. (2010). Job satisfaction and motivation of health workers in public and private sectors: Cross-sectional analysis from two Indian states. Human Resources for Health, 8, 27.
- Poindexter, K. (2022). The great resignation in health care and academia: Rebuilding the postpandemic nursing workforce. Nursing Education Perspectives, 43(4), 207-208.
- Schein, E. H. (1980). Organisational psychology. Englewood Cliffs, NJ: Prentice-Hall.
- Shaikh, D., Kamarudin, S., Rizal, A. M., & Shoaib, H. M. (2022). Willingness of healthcare workers to treat COVID-19 patients during the pandemic: Extended theory of planned behavior. Problems and Perspectives in Management, 20(4), 210-223.
- Sheikh, N. S., & Gele, A. (2022). Factors influencing the motivation of maternal health workers in conflict setting of Mogadishu, Somalia. medRxiv, 2022-01.
- Sowunmi, O. A. (2022). Job satisfaction, personality traits, and its impact on motivation among mental health workers. South African Journal of Psychiatry, 28, 1801.
- Taylor, F. W. (1919). The principles of scientific management. Harper & Brothers.
- van Bodegraven, E. (2021). The spirit and motivation of the for long working psychiatrist. Tijdschrift Voor Psychiatrie, 63(7), 565-569.