Guidelines of integrated management solutions: volunteers’ emotional intelligence, intercultural training and work productivity

  • 1128 Views
  • 218 Downloads

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License

The relevance of the research presented in the article is based on the results of studies of the last few decades, which show the increasing involvement of volunteers in various social and cultural areas of activities, but it should be emphasized that the involvement of volunteers could be even higher. However, there are considerable challenges in the area of volunteer work management, especially when analyzing the issues of emotional intelligence education, development of intercultural competence to increase work productivity.
The aim of this paper is to establish the guidelines of integrated management solutions for the increase of work productivity via the development of emotional intelligence and intercultural training of volunteers.
The aim was achieved not only based on the analysis of scientific literature, but also on the results of previous researches carried out by the authors of the article, i.e. a qualitative study interviewing individuals working with volunteers coming to Lithuania from foreign countries (N = 7) and a quantitative study in which the volunteers were surveyed (N = 174).
The paper, as a result, presents guidelines for the development of emotional intelligence and intercultural competence based on the concept of the expanding efforts by organizations that send, receive and coordinate volunteers. Four intersecting pairs of criteria for emotional intelligence and intercultural competence have been identified, the integration of which could serve to increase work productivity of volunteers in foreign countries.
The value of the article is based on the proposed new idea of integrating emotional intelligence and intercultural competence in order to increase work productivity of volunteers; additionally, it presents their development guidelines for organization management specialists. This study is focused on the integration of emotional intelligence and intercultural competence and identification of interrelated components. For this reason, it would be beneficial in the future to elaborate on the mechanism of how volunteers are prepared for foreign missions with the help of activities by the coordinating, sending and receiving organizations.

view full abstract hide full abstract
    • Figure 1. Guidelines of integrated solutions for the increase of volunteer work productivity
    • Table 1. Connections between emotional intelligence and intercultural competence
    • Table 2. Allocation of responsibilities in order to ensure adequate volunteer guidance
Related Articles

  • The mediating role of emotional intelligence in the employees performance

    Arief Tukiman HendrawijayaORCID , Tatang Ary GumantiORCID , Sasongko , Zarah PuspitaningtyasORCID doi: http://dx.doi.org/10.21511/ppm.16(1).2018.14
    Problems and Perspectives in Management Volume 16, 2018         Issue #1         pp. 145-154 Views: 2045 Downloads: 753 TO CITE АНОТАЦІЯ

    This study investigates the mediating effect of emotional intelligence on the relationship between motivation, compensation, satisfaction, work climate and employees’ performance. The sample consists of 96 field officials who were the government employees specializing in coping with the eradication of Dengue Hemorrhagic Fever (DHF) in the district of Jember, Indonesia. Results using path analysis reveal that all examined variables positively and significantly affect employees’ performance. The study finds that emotional intelligence mediates the relationship of work motivation, compensation, work satisfaction, and work climate with employees’ performance.

  • The impact of emotional intelligence, employee empowerment and cultural intelligence on commercial bank employees’ job satisfaction

    Ayeasha AkhterORCID , Md. Mobarak KarimORCID Researcher ID, K. M. Anwarul IslamORCID Researcher ID doi: http://dx.doi.org/10.21511/bbs.16(4).2021.02
    Banks and Bank Systems Volume 16, 2021          Issue #4         pp. 11-21 Views: 1729 Downloads: 384 TO CITE АНОТАЦІЯ

    This paper aims to examine the impact of emotional intelligence (EQ), employee empowerment (EE), and cultural intelligence (CQ) on commercial bank employees’ job satisfaction in Bangladesh. For this purpose, a survey questionnaire was developed based on pre-tested constructs. The study used a convenience sampling technique, supplemented by a non-probability sampling method. 200 bank employees were invited to participate in the survey; finally, 130 responses were received as fully complete, with a 65% response rate. Hence, the sample size is n = 130. Cronbach’s alpha value was used to determine the internal consistency of the study constructs. SPSS version 26.0 was used to analyze the correlation test and hypotheses test. The findings show that emotional intelligence (EQ) with a beta (β) value of 0.510 has a statistical and positive effect on bank employees’ job satisfaction. Also, employee empowerment (EE) with a beta value of (β) 0.418 and cultural intelligence (CQ) with a beta (β) of 0.372 were found to be significant predictors of job satisfaction. This indicates that bank managers should utilize EQ and CQ to increase bank employee satisfaction and focus on employee engagement at the workplace. According to the study, if bank employees become more emotionally stable and culturally intelligent at their workplace, they will be more satisfied with their current jobs. Besides, if bank employees are given more opportunities to carry out their job responsibilities, they will be more satisfied with their jobs. The paper outlines several significant implications for commercial bank managers and offers some notable directions for future research.

  • Exploring the effect of job satisfaction, employee empowerment, and emotional intelligence on bank employee performance: A study on commercial banks in Bangladesh

    K. M. Anwarul IslamORCID Researcher ID, Md. Mobarak KarimORCID Researcher ID, Serajul IslamORCID Researcher ID, Md. Shariful HaqueORCID Researcher ID, Tania SultanaORCID Researcher ID doi: http://dx.doi.org/10.21511/bbs.17(3).2022.13
    Banks and Bank Systems Volume 17, 2022         Issue #3         pp. 158-166 Views: 1025 Downloads: 432 TO CITE АНОТАЦІЯ

    Business organizations are facing ever-growing challenges in the competitive market regarding commitment, retention, engagement, and the belief of their employees. Employees are regarded as the lifeblood of every organization where the companies could not run their activities without skillful employees. The objective of this study is to explore the effect of job satisfaction, employee empowerment, and emotional intelligence on bank employees’ performance in the context of Bangladesh. In terms of the research purpose, non-probability convenience sampling has been used in this study. The targeted population was the commercial bank employees in Bangladesh. Regarding this study, total of 200 employees were asked to participate in this research. Among 200 employees, finally, 160 responses were received as complete with an 80% response rate. For analysis purposes, SPSS version 26.0 was used in this study. The study discovered that job satisfaction, employee empowerment, and emotional intelligence positively and significantly affect employee performance. The model explains 60 percent variance, and employee empowerment is found to have a higher impact on employee performance. Finally, this study will offer some extraordinary directions and implications for future research on commercial bank managers.

Download Preview
Close
Problems and Perspectives in Management
Problems and Perspectives in Management