Factors affecting tax auditors’ performance: the moderating role of locus of control

  • Received October 30, 2019;
    Accepted March 30, 2020;
    Published April 23, 2020
  • Author(s)
  • DOI
    http://dx.doi.org/10.21511/ppm.18(2).2020.04
  • Article Info
    Volume 18 2020, Issue #2, pp. 36-45
  • TO CITE АНОТАЦІЯ
  • Cited by
    3 articles
  • 1113 Views
  • 495 Downloads

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License

This study aims to investigate the effects of professionalism, competence, and role conflict on the tax auditors’ performance. This study also needs to investigate the moderating role of locus of control. The sample consists of 139 tax auditors at the Riau Directorate General Taxes Office-Indonesia. Data analysis techniques include multiple regression and moderated regression analysis. The results show that professionalism, competence, and role conflict affect the tax auditors’ performance. A tax auditor who is professional, has competence, and does not feel there is conflict in carrying out his/her role, will have better performance. Besides, this study also found out that locus of control moderates the effects of professionalism, competence, and role conflict on the tax auditors’ performance. Internal locus of control will further enhance the tax auditors’ performance with high professionalism, satisfactory competence, and reduce low performance resulting from role conflict. Internal locus of control will improve the performance, which decreases due to the occurrence of role conflict with the tax auditors.

view full abstract hide full abstract
    • Table 1. Number of questionnaires returned
    • Table 2. p-value and t-value for Hypotheses 1, 2, and 3
    • Table 3. p-value of Hypotheses 4, 5, and 6