Factors affecting performance excellence in Indonesian state-owned enterprises
-
DOIhttp://dx.doi.org/10.21511/ppm.21(4).2023.21
-
Article InfoVolume 21 2023, Issue #4, pp. 264-277
- 352 Views
-
74 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
State-owned enterprises (SOEs) have a strategic position as architects of public services, balancing large private powers, helping to foster small businesses or cooperatives, and a considerable basis of state revenue in numerous forms of taxes and dividends. For Indonesia to compete in the global market, its economic actors (private sector, SOEs, and cooperatives) must amplify their performance. This paper aims to explore the factors affecting performance excellence in Indonesian SOEs, namely business environment and innovation capability through business strategy. Data were obtained from questionnaires distributed to 100 directors/managers representing SOEs in 12 clusters. The partial least squares structural equation modeling (PLS-SEM) procedures were operated to evaluate the path coefficients and identify the pivotal factors of each construct using SmartPLS. The results exhibited that the business environment (β = 0.357, p < 0.05) and innovation capability (β = 0.518, p < 0.05) positively and significantly affected Indonesian SOEs’ business strategy. Meanwhile, business environment (β = 0.263, p < 0.05), innovation capability (β = 0.273, p < 0.05), and business strategy (β = 0.459, p < 0.05) positively and significantly affected SOEs performance excellence. Moreover, business strategies can partially mediate the effect of the business environment (β = 0.164, p < 0.05) and innovation capability (β = 0.238, p < 0.05) on performance excellence. An important implication of this study is that to maintain and improve performance excellence, SOEs must first focus on the capability of innovation to initiate the implementation of business strategies by constantly addressing the business environment.
- Keywords
-
JEL Classification (Paper profile tab)L10, L32, L25, O30
-
References60
-
Tables8
-
Figures2
-
- Figure 1. Research model
- Figure 2. Performance excellence model
-
- Table 1. Operationalization of variables
- Table 2. 12 clusters of state-owned enterprises (SOEs)
- Table 3. Respondent profile
- Table 4. Convergent validity, discriminant validity, and construct reliability
- Table 5. Loading factors
- Table 6. Hypotheses testing effects of BE and IC on BS
- Table 7. Hypotheses testing effects of BE, IC, and BS on PE
- Table 8. Mediation effect
-
- Adámek, P., Bauerová, R., Kadlubcová, J., & Zapletalová, Š. (2017). The business excellence models in Czech enterprises: The effects of business strategy on performance. Central European Business Review, 6(4), 20-29.
- Adiputra, I. M. P., Werastuti, D. N. S., Sinarwati, N. K., & Oktariyana, M. D. (2020). Levers of control and enterprise risk management: A conceptual study of the business strategy and financial performance of state-owned enterprises. 5th International Conference on Tourism, Economics, Accounting, Management and Social Science (TEAMS 2020) (pp. 80-88).
- Ahmad, M. F., Alhefeiti, H. S. O., Nawi, M. N. M., & Abdullah, A. S. (2019). The relationship of innovation capabilities towards employees’ performance: Mediating effect of cultural diversity in UAE manufacturing companies. International Journal of Supply Chain Management, 8(5).
- Al-Khatib, A. W., Al-Fawaeer, M. A., Alajlouni, M. I., & Rifai, F. A. (2022). Conservative culture, innovative culture, and innovative performance: A multi-group analysis of the moderating role of the job type. International Journal of Innovation Science, 14(3/4), 675-692.
- Aman, M. K. (2019). The effect of employee engagement and organization culture on company innovation capability. International Journal of Contemporary Accounting, 1(1), 13-22.
- Androniceanu, A. (2017). The three-dimensional approach of total quality management, an essential strategic option for business excellence. The Amfiteatru Economic Journal, 19(44), 61-78.
- Arif, B., Sule, E., Herwany, A., & Febrian, E. (2022). The effects of business environment and supply chain governance on business strategies and company performance. Uncertain Supply Chain Management, 10(1), 37-42.
- Bromiley, P., & Rau, D. (2016). Operations management and the resource based view: Another view. Journal of Operations Management, 41(1), 95-106.
- Brown, M. G. (2017). Baldrige award winning quality: How to interpret the Baldrige criteria for performance excellence. CRC Press.
- Chen, C.-J. (2019). Developing a model for supply chain agility and innovativeness to enhance firms’ competitive advantage. Management Decision, 57(7), 1511-1534.
- Cherunilam, F. (2021). Business environment. Himalaya Publishing House Pvt. Ltd.
- Chiganze, T., & Sağsan, M. (2022). Relationship between human capital, innovation capability and employee job performance in academic libraries in Namibia, South Africa, and Zimbabwe. Libri, 72(3), 317-334.
- Chowdhury, M. M. H., & Quaddus, M. (2017). Supply chain resilience: Conceptualization and scale development using dynamic capability theory. International Journal of Production Economics, 188, 185-204.
- Citrasari, P. D., Ratnawati, K., & Hadiwidjojo, D. (2022). Influence of intellectual capital on operational performance through innovation capability in Indonesia’s defence industry. Media Ekonomi Dan Manajemen, 37(2), 252-272.
- Dereli, D. D. (2015). Innovation management in global competition and competitive advantage. Procedia – Social and Behavioral Sciences, 195, 1365-1370.
- Dhliwayo, S., & Chebo, A. K. (2022). A framework for sustainable technological innovation capability: A research and policy direction. European Journal of Innovation Management.
- Drnevich, P. L., & Croson, D. C. (2013). Information technology and business-level strategy: Toward an integrated theoretical perspective. MIS Quarterly, 37(2), 483-509.
- Ferreira, J. J. M., Fernandes, C. I., & Ferreira, F. A. F. (2019). To be or not to be digital, that is the question: Firm innovation and performance. Journal of Business Research, 101, 583-590.
- González-Rodríguez, M. R., Jiménez-Caballero, J. L., Martín-Samper, R. C., Köseoglu, M. A., & Okumus, F. (2018). Revisiting the link between business strategy and performance: Evidence from hotels. International Journal of Hospitality Management, 72, 21-31.
- Hair, J. F., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121.
- Hermanto, Y. B., Lusy, L., & Widyastuti, M. (2021). How financial performance and state-owned enterprise (SOE) values are affected by good corporate governance and intellectual capital perspectives. Economies, 9(4), 134.
- Iqbal, M., Sucherly, S., Azis, Y., & Kaltum, U. (2020). Innovation and business strategy at state-owned enterprises: Evidence from Indonesia. Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019) (pp. 155-159).
- Khin, S., & Ho, T. C. (2020). Digital technology, digital capability and organizational performance: A mediating role of digital innovation. International Journal of Innovation Science, 11(2), 177-195.
- Kowalski, P., Büge, M., Sztajerowska, M., & Egeland, M. (2013). State-owned enterprises: Trade effects and policy implications (OECD Trade Policy Papers No. 147). Paris: OECD Publishing.
- Le, H. M., Nguyen, T. T., Hoang, T. C., & Ntim, C. G. (2020). Organizational culture, management accounting information, innovation capability and firm performance. Cogent Business & Management, 7(1), 1857594.
- Lestari, S. D., Muhdaliha, E., & Putra, A. H. P. K. (2020). E-commerce performance based on knowledge management and organizational innovativeness. Journal of Distribution Science, 18(2), 49-58.
- Li, X., Wang, Z., & Lu, Y. (2022). Factors affecting dynamic strategic alignment in a changing environment: A case study of a Chinese SOE. Libri, 72(3), 233-251.
- Ministry of State-owned Enterprises. (2022). Laporan Kinerja [Performance Report]. (In Indonesian).
- Nayal, K., Kumar, S., Raut, R. D., Queiroz, M. M., Priyadarshinee, P., & Narkhede, B. E. (2022). Supply chain firm performance in circular economy and digital era to achieve sustainable development goals. Business Strategy and the Environment, 31(3), 1058-1073.
- Ndevu, Z. J., & Muller, K. (2018). Operationalising performance management in local government: The use of the balanced scorecard. SA Journal of Human Resource Management, 16(1), a977.
- Patel, B. N., & Cespedes, F. V. (2016). Introduction to business strategy. Journal of the American College of Radiology, 13(6), 747-749.
- Petrillo, A., De Felice, F., & Zomparelli, F. (2019). Performance measurement for world-class manufacturing: A model for the Italian automotive industry. Total Quality Management & Business Excellence, 30(7-8), 908-935.
- Pisano, G. P. (2015). You need an innovation strategy. Harvard Business Review, 93(6), 44-54.
- Prajogo, D. I. (2016). The strategic fit between innovation strategies and business environment in delivering business performance. International Journal of Production Economics, 171, 241-249.
- Pranoto, T. (2017). SOE holding company concept, implementation and benchmarking. Jakarta: Institute of Management, Faculty of Economics and Business, University of Indonesia.
- Rochmatullah, M. R., Rahmawati, R., Probohudono, A. N., & Widarjo, W. (2023). Is quantifying performance excellence really profitable? An empirical study of the deployment of the Baldrige Excellence Measurement Model in Indonesia. Asia Pacific Management Review, 28(3), 287-298.
- Saunila, M., Pekkola, S., & Ukko, J. (2014). The relationship between innovation capability and performance: The moderating effect of measurement. International Journal of Productivity and Performance Management, 63(2), 234-249.
- Shahab, Y., Wang, P., & Tauringana, V. (2023). Sustainable development and environmental ingenuities: The influence of collaborative arrangements on environmental performance. Business Strategy and the Environment, 32(4), 1464-1480.
- Silva, R. (2015). Multimarket contact, differentiation, and prices of chain hotels. Tourism Management, 48, 305-315.
- Straková, J., Talíř, M., Kollmann, J., Pártlová, P., & Váchal, J. (2021). An integrated model of corporate environment, including value chain, as a competitiveness tool for small and medium enterprises. Polish Journal of Management Studies, 23(1), 370-384.
- Suoniemi, S., Meyer-Waarden, L., Munzel, A., Zablah, A. R., & Straub, D. (2020). Big data and firm performance: The roles of market-directed capabilities and business strategy. Information & Management, 57(7), 103365.
- Susanto, E. (2018). Analisis pendekatan Malcolm Baldrige criteria for performance excellence (MBCfPE) terhadap kinerja di PT. Kinenta Indonesia [Analysis of the Malcolm Baldrige criteria for performance excellence (MBCfPE) approach to performance at PT. Kinenta Indonesia]. Jurnal Sistem Teknik Industri, 19(1), 1-6.
- Tajeddini, K., & Trueman, M. (2016). Environment-strategy and alignment in a restricted, transitional economy: Empirical research on its application to Iranian state-owned enterprises. Long Range Planning, 49(5), 570-583.
- Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51(1), 40-49.
- Tjahjadi, B., Soewarno, N., Astri, E., & Hariyati, H. (2019). Does intellectual capital matter in performance management system-organizational performance relationship? Experience of higher education institutions in Indonesia. Journal of Intellectual Capital, 20(4), 533-554.
- Trihatmoko, R. A., & Susilo, Y. S. (2023). Conditions, challenges and prospects of state-owned enterprises in Indonesia: The governance perspective based on economic constitution. Applied Research in Quality of Life.
- Tutar, H., Nart, S., & Bingöl, D. (2015). The effects of strategic orientations on innovation capabilities and market performance: The case of ASEM. Procedia-Social and Behavioral Sciences, 207, 709-719.
- Vega-Jurado, J., Juliao-Esparragoza, D., Paternina-Arboleda, C. D., & Velez, M. C. (2015). Integrating technology, management and marketing innovation through open innovation models. Journal of Technology Management & Innovation, 10(4), 85-90.
- Wang, D., & Chen, S. (2013). Does intellectual capital matter? High-performance work systems and bilateral innovative capabilities. International Journal of Manpower, 34(8), 861-879.
- Wang, M., Li, Y., Li, J., & Wang, Z. (2021). Green process innovation, green product innovation and its economic performance improvement paths: A survey and structural model. Journal of Environmental Management, 297, 113282.
- Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2017). Strategic management and business policy (55th vol.). Pearson Boston.
- Xiang, X. (2022). Corporate R&D spending, subsidies and stock market reactions to seasoned equity offering announcements: Evidence from China. International Journal of Emerging Markets.
- Yang, D., Jiang, W., & Zhao, W. (2019). Proactive environmental strategy, innovation capability, and stakeholder integration capability: A mediation analysis. Business Strategy and the Environment, 28(8), 1534-1547.
- Yang, D., Wang, A. X., Zhou, K. Z., & Jiang, W. (2019). Environmental strategy, institutional force, and innovation capability: A managerial cognition perspective. Journal of Business Ethics, 159(4), 1147-1161.
- Yang, M.-J., Li, N., & Lorenz, K. (2021). The impact of emerging market competition on innovation and business strategy: Evidence from Canada. Journal of Economic Behavior & Organization, 181, 117-134.
- Yi, Y., Gu, M., & Wei, Z. (2017). Bottom-up learning, strategic flexibility and strategic change. Journal of Organizational Change Management, 30(2), 161-183.
- Yuan, X., Shin, S., He, X., & Yong Kim, S. (2016). Innovation capability, marketing capability and firm performance: A two-nation study of China and Korea. Asian Business & Management, 15(1), 32-56.
- Yuliansyah, Y., Rammal, H. G., & Rose, E. (2016). Business strategy and performance in Indonesia’s service sector. Journal of Asia Business Studies, 10(2), 164-182.
- Zhang, T., Shi, Z.-Z., Shi, Y.-R., & Chen, N.-J. (2022). Enterprise digital transformation and production efficiency: Mechanism analysis and empirical research. Economic Research-Ekonomska Istraživanja, 35(1), 2781-2792.
- Zhu, Q., Liu, J., & Lai, K. (2016). Corporate social responsibility practices and performance improvement among Chinese national state-owned enterprises. International Journal of Production Economics, 171, 417-426.