Effect of strategic leadership capabilities on the development of organizational citizenship behavior
-
DOIhttp://dx.doi.org/10.21511/ppm.19(4).2021.09
-
Article InfoVolume 19 2021, Issue #4, pp. 97-109
- Cited by
- 841 Views
-
326 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Committed employees always demonstrate their organizational citizenship behavior by offering services beyond their leaders’ expectations. They achieve their goals under the leadership of executives with the capabilities to guide the organization to the future. This study examines the impact of strategic leadership capabilities on organizational citizenship behavior in companies offering mobile services in Zimbabwe. To collect data, a survey research method is employed using a 5-point Likert scale questionnaire. Ninety-four questionnaires were randomly distributed to employees of three mobile service providers and a sector regulator in Harare province, Zimbabwe. Eighty-seven questionnaires were completed and returned. Data analysis follows a multiple regression method using the IBM SPSS v27 software to test hypotheses. The study also employs the Sobel test to investigate the mediation effect of organizational commitment on organizational citizenship behavior. Regression model results show that strategic leadership capabilities have a significant effect on organizational citizenship behavior. They further have a statistically significant effect on organizational citizenship behavior through organizational commitment. The results suggest that strategic leaders in the mobile phone sector in Zimbabwe should develop and strengthen strategic leadership capabilities to drive the commitment of their employees to encourage the development of organizational citizenship behavior. Committed employees will offer their services beyond their call of duty.
- Keywords
-
JEL Classification (Paper profile tab)M10, L10
-
References42
-
Tables11
-
Figures1
-
- Figure 1. Conceptual framework
-
- Table 1. Demographics
- Table 2. Descriptive summaries
- Table 3. Hypotheses
- Table 4. Test for normality
- Table 5. Regression model summary – SLC-OC
- Table 6. Regression goodness-of-fit – SLC-OC
- Table 7. Regression coefficients – SLC-OC
- Table 8. Hierarchical regression model summary
- Table 9. Hierarchical regression coefficients
- Table 10. Sobel mediation analysis
- Table 11. Summary of results – hypothesis testing
-
- Ajagbe, A. M., Peter, O. F., Udo, E. E. U., Uduimoh, A. A., & Akpan, S. E. (2016). Business strategy as a contributor to organizational performance. International Journal of Advanced Academic Research, 12(3), 1-19.
- Al-Jabari, B., & Ghazzawi, I. (2019). Organizational commitment: A review of the conceptual and empirical literature and a research agenda. International Leadership Journal, 11(1), 78-119.
- Ceglinski, P. (2020). The relations between dynamic capabilities and core-competencies on the case of Polish companies. Administrative Sciences, 10, 48, 1-10.
- Chelliah, S., Sundarapandiyan, N., & Vinoth, B. (2015). A research on employees’ organizational commitment in organizations: A case of SMEs in Malaysia. International Journal of Managerial Studies and Research, 3(7), 10-18.
- Chigwende, S., & Govender, K. (2020). Corporate brand image and switching behavior: The case of mobile telecommunications customers in Zimbabwe. Innovative Marketing, 16(2), 80-90.
- Creswell, J. W. (2014). Research design: qualitative, quantitative, and mixed methods approach. Thousand Oaks, California, USA.
- Devine, A. (2014). Building a microfoundation on the basis of the Upper Echelons Theory. In Strategic management society special conference 2014. Sydney, Australia.
- Field, A. (2018). Discovering statistics using SPSS for windows (5th ed.). Los Angeles: Sage.
- Grego-Planer, D. (2019). The relationship between organizational commitment and organizational citizenship behaviors in the public and private sectors. Sustainability, 11, 6395.
- Habeeb, S. (2019). Relation between organizational citizenship behavior, workplace Spirituality, and job performance in the BFSI sector in India. Problems and Perspectives in Management, 17(1), 176-188.
- Hambrick, D. C., & Mason, P. A. (1984). Upper Echelons: The Organization as a Reflection of its Top Managers. The Academy of Management Review, 9(2), 193-206.
- Hitt, M. A., Haynes, K. T., & Serpa, R. (2010). Strategic Leadership for the 21st Century. Business Horizons, 53, 437-444.
- Hitt, M. A., Ireland, D., & Hoskisson, R. E. (2013). Strategic Management Competitiveness and Globalization: Concepts and Cases (10th ed.). Mason, OH, South-Western, CENGAGE Learning, USA.
- Hossain, M. U., & Roy, I. (2016). Human capital management: The new competitive approach. International Journal of Economics, Commerce and Management, IV(5), 1020-1034.
- Irtaimeh, H. J. (2018). Impact of strategic leadership competencies in organizations: Applied study on Al Manaseer group for industrial and trading. Modern Applied Science, 12(11), 169-180.
- Jaleha, A. A., & Machuki, V. N. (2018). Strategic leadership and organizational performance: A critical review of literature. European Scientific Journal, 14(35).
- Khayinga, C. M., & Muathe, S. (2018). Human capital development and organizational performance: Review and critique of literature and a research agenda. International Journal for Innovation Education and Research, 6(2), 144-153.
- Leedy, P. D., & Ormrod, J. E. (2016). Practical Research: Planning and Design (11th ed.). USA: Pearson.
- Mainardes, E. W., Ferreira, J. J., & Raposo, M. L (2014). Strategy and strategic management concepts: Are they recognized by management students? Business Administration and Management, 1, XV11, 43-61.
- Maseko, T. S. B. (2017). Strong vs. Weak organizational culture: Assessing the Impact of Employee Motivation. Arabian Journal of Business and Management Reviews, 7, 287.
- Masuka, B. P., Matenda, T. H., Chipomho, J., Mapope, N., Mupeti, S., Tatsvarei, S., & Ngezimana, W. (2016). Mobile phone use by small-scale farmers: A potential to transform production and marketing in Zimbabwe. South African Journal Of Agricultural extension, 44(2), 121-135.
- Nojedeh, S. H., & Pasban, M. (2016). A review of the role of human capital in the organization, Procedia – Social and Behavioural Sciences, 230, 249-253.
- O’Shannassy, T. (2021). The challenges of Strategic Leadership in organizations, Journal of Management and Organization, 27, 235-238.
- Odor, H. O. (2018). Organisational Culture and Dynamics. International Journal of Scientific Research and Management, 6(1), 31-39.
- Olaka, H., Lewa, P., & Kiriri, P. (2016). Strategic leadership and strategy implementation in commercial banks in Kenya. Journal of Strategic Management, 2(1), 70-91.
- Oppong, S. (2014). Upper Echelons Theory revisited: The need for a change from causal description to causal explanation. Management, 19(2), 169-183.
- Palladan, A. P., Abdulkadir, K. B., & Chong, Y. W (2016). The effect of strategic leadership, organization innovativeness, information technology capacity on effective strategy implementation: A study of tertiary institutions in Nigeria. Journal of Business and Management, 18(9), 109-115.
- Pallant, J. F. (2013). SPSS survival manual (5th ed.). New York: Open University press.
- Papulova, Z. (2014). The Significance of Vision and Mission Development for Enterprises in the Slovak Republic. Journal of Economics, Business and Management, 2(1), 12-16.
- POTRAZ. (2019). Annual postal and telecommunications sector performance report 2019.
- Preacher, K. J., & Hayes, A. F. (2013). Conditional process modeling: Using structural equation modeling to examine contingent causal processes. In G. R. Hancock & R. O. Mueller (Eds.), Quantitative methods in education and the behavioral sciences: Issues, research, and teaching. Structural equation modeling: A second course (pp. 219-266). IAP Information Age Publishing.
- Radosavljevic, Z., Cilerdzic, V., & Dragic, M. (2017). Employee organizational commitment. International Review, 1-2, 18-26.
- Rahman, N. R. A., Othman, M. Z. F., Yajid, M. S. A., Rahman, S. F. A., Yaakob, A. M., Masri, R., Ramli, S., & Ibrahim, Z. (2018). Impact of strategic leadership on organizational performance, strategic orientation, and operational strategy. Management Science Letters, 8, 1387-1398.
- Robins, S. P., & Coulter, M. (2018). Management (14th ed.). New Jersey, USA: Pearson Education.
- Samimi, M., Cortes, A. F., Anderson, M. H., & Herrmann, P. (2018). What is strategic leadership? Developing a framework for future research. The Leadership Quarterly.
- Suranga, M. (2014). Importance of corporate vision. Proceedings of the HR Conference-2014, 1(1), 34-40.
- Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics (6th ed.). Boston: Allyn and Bacon.
- Thompson, A., Peteraf, M., Gamble, J., & Strickland, A. (2015). Crafting and Executing Strategy: The Quest for Competitive Advantage: Concepts and Cases (20th ed.). New York: McGraw Hill.
- Turyakira, P. K. (2018). Ethical practices of small and medium-sized enterprises in developing countries: Literature analysis. South African Journal of Economic and Management Sciences, 21(1), a1756.
- Verburg, R. M., Nienaber, A. M., Searle, R. H., Weibel, A., Hartog, D. N. D., & Rupp, D. E. (2017). The role of organizational control systems in employees’ organizational trust and performance outcomes. Group and Organisation Management, 43(2) 179-206.
- Wywial, J. L. (2015). Sampling designs dependent on sample parameters of auxiliary variables (1st ed.). Springer-Verlag Berlin Heidelberg.
- Zayas-ortiz, M., Rosario-Hermandez, E., Marquez, E., & Grunerio, P. C. (2015). Relationship between organizational commitment and organizational citizenship behavior in a sample of private banking employees. International Journal Sociology and Social Policy, 35(1-2), 91-106.