Lanh Cao Dinh

Risk control and management are essential tasks necessary to ensure the safe and sustainable development of commercial banks, especially in today’s digital business environment. This study aims to identify the factors and their impact on risk control and management through intermediary variables, including law enforcement, corporate governance, and digital transformation, using the partial least square – structural equation modeling. Data for the study were collected through interviews assessing the perceptions of 765 managers in 35 Vietnamese commercial banks. The results indicate that factors directly affecting law enforcement include digital transformation, awareness of risks related to new technologies, training in law and technological knowledge, employee capabilities, monitoring and inspection procedures, size and complexity of bank operations, and corporate governance. However, only law enforcement and corporate governance have an indirect intermediary impact on risk control and management (digital transformation did not show a statistically significant impact). These findings highlight that, according to managerial perceptions in commercial banks, current digital transformations have not significantly influenced risk control and management, emphasizing the need for further enhancement in this area moving forward. This study makes a positive contribution to the development of models and measurement systems, laying the foundation for similar experimental research in the field of commercial banking in various countries in the future.

Acknowledgment
This study is the result of collaboration between a group of scientists from the Faculty of Law – Hue University and Duy Tan University. The authors would like to acknowledge the support and facilitation provided by both institutions for the publication of this research. Furthermore, this work is conducted within the framework of project code B2023-ĐHH-03 under decision No. 2036/QĐ-BGDĐT dated July 22, 2022.

Digital financial services are crucial in boosting the competitive edge of businesses and economies in numerous developing nations. This study aims to explore the factors that affect consumers’ perceptions of the implementation of consumer protection laws and their willingness to continue using digital financial services. Data were collected through interviews with 689 Gen Z consumers (born after 1996) who have used digital financial services in Vietnamese commercial banks. The results of the partial least square – structural equation modeling indicate that six factors influence attitudes toward the enforcement of consumer protection laws, in descending order: perceived benefits, understanding of legal regulations, perceived asymmetry, perceived risk, understanding of technology and digital finance, and understanding of dispute resolution. Additionally, attitudes toward law enforcement, as well as understanding of technology and digital finance, positively impact consumers’ intention to reuse digital financial services, while perceived risk has the opposite effect. Furthermore, all six independent factors impact the intention to reuse digital financial services through the mediating role of attitudes toward the enforcement of consumer protection laws. The study’s findings also lay the groundwork for policy recommendations for legislative authorities and strategic guidance for service providers and consumers in emerging markets in the future.

Acknowledgment
This study is the result of collaboration between researchers from the University of Law, Hue University, and School of Business and Economics, Duy Tan University. The authors would like to thank both institutions for their support and facilitation in the publication of this research. This study was conducted under project code DHH2024-12-85, Decision No. 298/QĐ-ĐHH dated March 27, 2024, issued by the Director of Hue University.