Motivation among travel agents in India: The moderating role of employee’s expertise and marital status
-
Received May 13, 2020;Accepted June 19, 2020;Published July 3, 2020
-
Author(s)Link to ORCID Index: https://orcid.org/0000-0002-9103-5422Link to ORCID Index: https://orcid.org/0000-0001-5728-8955Link to ORCID Index: https://orcid.org/0000-0001-7443-7078Link to ORCID Index: https://orcid.org/0000-0003-4554-0150
-
DOIhttp://dx.doi.org/10.21511/ppm.18(2).2020.37
-
Article InfoVolume 18 2020, Issue #2, pp. 453-465
- TO CITE АНОТАЦІЯ
-
Cited by4 articlesJournal title: Cogent Business & ManagementArticle title: Examining the impact of abusive supervision on employees’ psychological wellbeing and turnover intention: The mediating role of intrinsic motivationDOI: 10.1080/23311975.2020.1818998Volume: 7 / Issue: 1 / First page: 1818998 / Year: 2020Contributors: Kanwal Hussain, Zuhair Abbas, Saba Gulzar, Abdul Bashiru Jibril, Altaf Hussain, Pantea ForoudiJournal title:Article title:DOI:Volume: / Issue: / First page: / Year:Contributors:Journal title:Article title:DOI:Volume: / Issue: / First page: / Year:Contributors:Journal title: Marketing and Management of InnovationsArticle title: Measuring business process innovations among tourism enterprises in the Czech Republic: a PLS-GLM approachDOI: 10.21272/mmi.2021.4-17Volume: 5 / Issue: 4 / First page: 218 / Year: 2021Contributors: Sandeep Kumar Dey, Zuzana Vaculcikova, Zuzana Tuckova
- 1341 Views
-
242 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study contributes to the literature by offering insights over the relationship between job satisfaction and work stress with employees’ motivation among travel agencies in India. The paper aims to determine the impact of job satisfaction and work stress on employees’ motivation level with a specific focus on the moderating impact of employees’ expertise and marital status in the context of travel agencies in Southern India. A survey was conducted over employees of travel agencies in Southern India by adopting scales from the extant studies, and data were analyzed using structural equation modeling through Smart PLS. The outcome of the study reveals that job satisfaction has a strong significant effect on employees’ motivation, unlike work stress and employees’ expertise has a partial significant moderating effect on the relationship between work stress and motivation. The study stressed much about the combined effects of the mediators. The present study has tested the new composite scale to measure the overall motivational level, unlike the previous studies. The survey was conducted between November 2019 and December 2019 and entails 164 respondents, the majority of the subjects are millennials between 18 and 35 years, with 43.3% having master’s degree, all were found to be pre-qualified for the investigation.
- Keywords
-
JEL Classification (Paper profile tab)M31, M12, M54, L83
-
References61
-
Tables5
-
Figures1
-
- Figure 1. Hypothetical framework
-
- Table 1. Summary of socio-demographic characteristics of respondents
- Table 2. Constructs, definition, and their sources
- Table 3. Factor loadings, construct reliability, and validity
- Table 4. Test of discriminant validity – Fornell-Larcke’s criterion
- Table 5. Path coefficient: Direct and Indirect relationship
-
- Araújo, J., & Pestana, G. (2017). A framework for social well-being and skills management at the workplace. International Journal of Information Management, 37(6), 718-725.
- Asiamah, N., Mensah, H. K., & Azinga, S. A. (2019). Enhancing nurses’ job satisfaction through remuneration: can materialism be a threat? International Journal of Ethics and Systems, 35(3), 359-375.
- Australasian Faculty of Occupational Medicine (n.d.). Workplace Attendance and Absenteeism.
- Azim, M. T., Haque, M. M., & Chowdhury, R. A. (2013). Gender, Marital Status and Job Satisfaction An Empirical Study. International Review of Management and Business Research, 2(2), 488-498.
- Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
- Basford, T. E., & Offermann, L. R. (2012). Beyond leadership: The impact of coworker relationships on employee motivation and intent to stay. Journal of Management & Organization, 18(6), 807-817.
- Bashaw, E. R., & Grant, S. E. (1994). Exploring the distinctive nature of work commitments: Their relationships with personal characteristics, job performance, and propensity to leave. Journal of Personal Selling and Sales Management, 14(2), 41-56.
- Beehr, T. A., Walsh, J. T., & Taber, T. D. (1976). Relationships of stress to individually and organizationally valued states: Higher order needs as a moderator. Journal of Applied Psychology, 61(1), 41-47.
- Beer, M., Spector, B. A., Lawrence, P. R.. Mills, D. Q., & Walton, R. E. (n.d.). Managing Human Assets.
- Benslimane, N., & Khalifa, M. (2016). Evaluating pharmacists’ motivation and job satisfaction factors in Saudi Hospitals. Studies in Health Technology and Informatics, 226, 201-204.
- Blau, G. J. (1986). Job Involvement and Organizational Commitment as Interactive Predictors of Tardiness and Absenteeism. Journal of Management, 12(4), 577-584.
- Brunner, B., Igic, I., Keller, A. C., & Wieser, S. (2019). Who gains the most from improving working conditions? Health-related absenteeism and presenteeism due to stress at work. European Journal of Health Economics, 20(8), 1165-1180.
- Chen, X., Ran, L., Zhang, Y., Yang, J., Yao, H., Zhu, S., & Tan, X. (2019). Moderating role of job satisfaction on turnover intention and burnout among workers in primary care institutions: A cross-sectional study. BMC Public Health, 19(1).
- Choi, S. L., Goh, C. F., Adam, M. B. H., & Tan, O. K. (2016). Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment. Human Resources for Health, 14(1), 73.
- Churchill, G. A., Ford, N. M., Hartley, S. W., & Walker, O. C. (1985). The Determinants of Salesperson Performance: A Meta-Analysis. Journal of Marketing Research, 22(2), 103.
- Coombs, R. H., & Fawzy, F. I. (1982). The effect of marital status on stress in medical school. The American Journal of Psychiatry, 139(11), 1490-1493.
- Ćulibrk, J., Delić, M., Mitrović, S., & Ćulibrk, D. (2018). Job satisfaction, organizational commitment and job involvement: The mediating role of job involvement. Frontiers in Psychology, 9(FEB), 1-12.
- Evans, L. (1998). Teacher morale, job satisfaction and motivation.
- Gyeltshen, C., & Beri, N. (2019). Levels of work place happiness, organizational commitment, work motivation, and job satisfaction among secondary school teachers in Bhutan. International Journal of Recent Technology and Engineering, 7(6), 428-435.
- Hackett, R. D., Lapierre, L. M., & Hausdorf, P. A. (2001). Understanding the Links between Work Commitment Constructs. Journal of Vocational Behavior, 58(3), 392-413.
- Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management and Data Systems, 117(3), 442-458.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2014). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
- House, R. J., & Wigdor, L. A. (1967). Herzberg’s dual-factor theory of job satisfaction and motivation: a review of the evidence and a criticism. Personnel Psychology, 20(4), 369-390.
- Idiegbeyan-Ose, J., Aregbesola, A., Owolabi, S. E., & Eyiolorunshe, T. (2019). Relationship between motivation and job satisfaction of staff in private University Libraries, Nigeria. Academy of Strategic Management Journal, 18(1).
- Islam, R., & Ismail, A. Z. H. (2008). Employee motivation: A Malaysian perspective. International Journal of Commerce and Management, 18(4), 344-362.
- Jehanzeb, K., Rasheed, M. F., Rasheed, A., & Aamir, A. (2012). Impact of rewards and motivation on job satisfaction in banking sector of Saudi Arabia. International Journal of Business and Social Science, 3(21), 272-278.
- Karatepe, O. M., & Uludag, O. (2007). Conflict, exhaustion, and motivation: A study of frontline employees in Northern Cyprus hotels. International Journal of Hospitality Management, 26(3), 645-665.
- Kato, S. (2013). Shokuba ketsugosei utsubyo (Depression Linked to Work).
- Kawakami, N. (2012). Current Realities and Challenges for Mental Health in the Workplace: An Analysis of International Trends and Challenges in Japan. The Journal of Public Health Practice, 896-899.
- Kelly, N., Cespedes, M., Clarà, M., & Danaher, P. A. (2019). Early career teachers’ intentions to leave the profession: The complex relationships among preservice education, early career support, and job satisfaction. Australian Journal of Teacher Education, 44(3).
- Kemunto, M., Adhiambo, R., & Bosire, J. (2018). Is Marital Status a Predictor of Job Satisfaction of Public Secondary School Teachers? International Journal of Psychology and Behavioral Sciences, 8(3), 51-58.
- Kohn, A. (1993). Why incentive plans cannot work.
- Kultalahti, S., & Viitala, R. L. (2014). Sufficient challenges and a weekend ahead – Generation Y describing motivation at work. Journal of Organizational Change Management, 27(4), 569-582.
- Lawler, E. E. (1986). High-involvement management. Jossey-Bass.
- Lee, L., & Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. International Journal of Contemporary Hospitality Management, 31(7), 2808-2826.
- Leger, P. M., Riedl, R., & Vom Brocke, J. (2014). Emotions and ERP information sourcing: The moderating role of expertise. Industrial Management and Data Systems, 114(3), 456-471.
- Li, L., Hu, H., Zhou, H., He, C., Fan, L., Liu, X., Zhang, Z., Li, H., & Sun, T. (2014). Work stress, work motivation and their effects on job satisfaction in community health workers: A cross-sectional survey in China. BMJ Open, 4(6).
- Lu, L. (n.d.). Work motivation, job stress and employees’ well-being. Journal of Applied Management Studies.
- Magnier-Watanabe, R., Benton, C. F., Uchida, T., & Orsini, P. (2019). Designing Jobs to Make Employees Happy? Focus on Job Satisfaction First. Social Science Japan Journal, 22(1), 85-107. Oxford University Press.
- Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job Burnout. Annual Review of Psychology, 52(1), 397-422.
- Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization. Journal of Applied Psychology, 78(4), 538-551.
- Miller, J. J., Stead, B. A., & Pereira, A. (1991). Dependent care and the workplace: An analysis of management and employee perceptions. Journal of Business Ethics, 10(11), 863-869.
- Noermijati, N., & Primasari, D. (2015). The effect of job stress and job motivation on employees’ performance through job satisfaction (A study at PT. Jasa Marga (Persero) Tbk. Surabaya – Gempol branch). Journal of Economics, Business & Accountancy Ventura, 18(2), 231.
- Noordin, F., & Jusoff, K. (2009). Levels of Job Satisfaction amongst Malaysian Academic Staff. Asian Social Science, 5(5), 122-128.
- Academic Staff. Asian Social Science, 5(5), 122-128. https://doi.org/10.5539/ass.v5n5p122 45. Phonthanukitithaworn, C., Naruetharadhol, P., & Ketkaew, C. (2017). Skill Development and Job Satisfaction: Workers’ Perspectives in Thailand’s Industrial Sector. Knowledge Management: An International Journal, 17(2), 1-10.
- Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
- Rai, A., Goodhue, D. L., Henseler, J., & Thompson, R. (2013). To PLS or Not to PLS: That is the Question. AMCIS 2013 Proceedings.
- Ringle, C. M., Wende, S., & Becker, J.-M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH.
- Roos, W., & Van Eeden, R. (2001). Special edition into the future with industrial psychology as discipline and profession: challenges and responses. SA Journal of Industrial Psychology, 27(4), 1.
- Sandiford, P. J., & Seymour, D. (2011). Reacting to the demands of service work: Emotional resistance in the Coaching Inn Company. Service Industries Journal, 31(8), 1195-1217.
- Santoso, D. S., & Kulathunga, H. E. R. (2016). Examining Happiness: Towards Better Understanding of Performance Improvement. Procedia Engineering, 164, 354-361.
- Sartono, H., & Ardhani, M. (2015). Work Engagement, Intrinsic Motivation and Job Satisfaction among Employees of A Coal Mining Company in South Borneo. International Research Journal of Business Studies, 8(2), 107-122.
- Schmitt, N., & White, J. K. (1978). Relationships between job motivation variables and interest measures. Journal of Vocational Behavior, 12(3), 333-341.
- Siegrist, J. (1996). Adverse health effects of high-effort/low-reward conditions. Journal of Occupational Health Psychology, 1(1), 27-41.
- Sousa-Poza, A., & Sousa-Poza, A. A. (2000). Well-being at work: A cross-national analysis of the levels and determinants of job satisfaction. Journal of Socio-Economics, 29(6), 517-538.
- Swaney, K., & Prediger, D. (1985). The relationship between interest-occupation congruence and job satisfaction. Journal of Vocational Behavior, 26(1), 13-24.
- Syaifuddin. (2016). The influence of work stress and transformational leadership on work motivation and implication of employee’s performance (case study). Academy of Strategic Management Journal, 15(Special issue 3), 42-48.
- van Mierlo, J., Bondarouk, T., & Sanders, K. (2018). The dynamic nature of HRM implementation: a structuration perspective. International Journal of Human Resource Management, 29(22), 3026-3045.
- Van Yperen, N. W., & Hagedoorn, M. (2003). Do High Job Demands Increase Intrinsic Motivation or Fatigue or Both? The Role of Job Control and Job Social Support. Academy of Management Journal, 46(3), 339-348.
- Weaver, S. H., J, H. A., Mani, P., & Wurmser, T. A. (2019). Administrative Supervisors and Nursing Unit-Based Managers: Collaboration and Job Satisfaction. Nursing Economics, 37(2), 67-76.
- Willem, A., De Rycke, J., & Theeboom, M. (2017). The Role of Autonomous and Controlled Motivation in Exercise Intentions of Participants in a Mass Cycling Event. Frontiers in Psychology, 8, 1-11.
-
-
Conceptualization
Sandeep Kumar Dey, Khurram Ajaz Khan
-
Data curation
Sandeep Kumar Dey
-
Formal Analysis
Sandeep Kumar Dey, Khurram Ajaz Khan, Zuzana Tučkova
-
Investigation
Sandeep Kumar Dey, Khurram Ajaz Khan, Zuzana Tučkova, Abdul Bashiru Jibril
-
Methodology
Sandeep Kumar Dey, Khurram Ajaz Khan, Abdul Bashiru Jibril
-
Project administration
Sandeep Kumar Dey, Khurram Ajaz Khan, Zuzana Tučkova, Abdul Bashiru Jibril
-
Validation
Sandeep Kumar Dey
-
Visualization
Sandeep Kumar Dey, Khurram Ajaz Khan, Abdul Bashiru Jibril
-
Writing – original draft
Sandeep Kumar Dey
-
Writing – review & editing
Sandeep Kumar Dey, Khurram Ajaz Khan, Abdul Bashiru Jibril
-
Funding acquisition
Zuzana Tučkova
-
Resources
Zuzana Tučkova
-
Supervision
Zuzana Tučkova
-
Software
Abdul Bashiru Jibril
-
Conceptualization
-
Current trends in global demographic processes
Sergii Sardak , Maxim Korneyev , Vladimir Dzhyndzhoian , Tatyana Fedotova , Olha Tryfonova doi: http://dx.doi.org/10.21511/ppm.16(1).2018.05Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 48-57 Views: 3612 Downloads: 1061 TO CITE АНОТАЦІЯCurrent local and national demographic trends have deepened the existing and formed new global demographic processes that have received a new historical reasoning that requires deep scientific research taking into account the influence of the multifactorial global dimension of the modern society development.
The purpose of the article is to study the development of global demographic processes and to define the causes of their occurrence, manifestations, implications and prospects for implementation in the first half of the 21st century.
The authors have identified and characterized four global demographic processes, namely population growth, migration, increase of tourism, and change in population structure. It is projected that in the 30’s of the 21st century, the number and growth rates of the world population will reach the objective growth and these dynamics over the next two decades will begin to change in the direction of reducing the growth rates, which will lead to gradual stabilization, and eventually reduce the size of the world population. By the middle of the 21st century, one can observe the preservation of the growth rates of international and domestic migration, the growth of international migration flows from the South to the North and from the East to the West, the strengthening of new economically developed centers of gravity (Canada, Australia and New Zealand), the increase in migration of rural population to cities, as well as urbanization and activation of the metropolises development. The share of international tourists in comparison with the world population will be constantly increasing, and the annual growth rate of the number of international tourists will significantly depend on the world economy and may vary at the several percent level. Permanent change will occur in the age, religious-cultural and socio-economic structure of the population. -
Travel and tourism: growth potentials and contribution to the GDP of Saudi Arabia
Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 417-427 Views: 2336 Downloads: 396 TO CITE АНОТАЦІЯSaudi Arabia is well known in the world for the holy places Makkah and Madinah. Hajjis and visitors come to perform hajj and Umrah every year in Makkah and Madinah from all around the world. Hajj and Umrah visits play a vital role in the inbound tourism of Saudi Arabia. The tourism revenue of Kingdom of Saudi Arabia is increasing absolutely but losing its contribution to the GDP proportionately. So, this paper tries to find out the economic activities of all components of tourism sector which are responsible for the negative trend. It also explains the relationships and variability of tourism revenues and expenditures with GDP and offers suggestions to enhance revenue of tourism sector. This study is based upon secondary data obtained from the website of SAMA (Saudi Arabian Monetary Authority) and General Authority for Statistics of Saudi Arabia. In tourism sector of Saudi Arabia, the increasing trend of expenditures of some economic activities is more than its revenue. The increasing trend of expenditures comparatively its revenues lowering contribution of tourism towards GDP. To improve the level of tourism revenue, government has to provide world class facilities and develop new tourist spots and allow the visitors to visit such places according to the Shariah and Kingdom rules. Government has to focus on developing passenger rail transport and other means of transport to connect all the tourist spots to provide easy conveyance, and on improving and developing tourism sector by helping the government and private organizations that are engaged directly or indirectly in providing services to the domestic and inbound tourists to assure more contribution to GDP.
-
Short video marketing factors influencing the purchase intention of Generation Z in Vietnam
Thi Thuy An Ngo , Phu Quach , Thanh Vinh Nguyen , Anh Duy Nguyen , Thi Minh Nguyet Nguyen doi: http://dx.doi.org/10.21511/im.19(3).2023.04Innovative Marketing Volume 19, 2023 Issue #3 pp. 34-50 Views: 2291 Downloads: 1216 TO CITE АНОТАЦІЯIn the digital age and technological advancements, short video platforms have become essential tools for online sales and marketing. In addition, shopping through short video marketing has gained significant attention, especially among Generation Z, as it brings unique and novel shopping experiences. The primary goal of this study is to explore the factors of short video marketing that influence the purchase intentions of Generation Z consumers in Vietnam. To conduct this study, a quantitative approach was employed, utilizing a 5-point Likert scale questionnaire administered online through a non-probability sampling method. The sample comprised 350 respondents aged between 16 and 26 from Vietnam, representing Generation Z, who made purchases through short video marketing. The relationships among various variables were analyzed using Structural Equation Modeling (SEM). The study’s results demonstrated a positive, significant, and direct relationship between all factors of short video marketing, including interesting content, perceived usefulness, scenario-based experience, user interaction, perceived enjoyment, and involvement of celebrities and consumer brand attitude. Among these factors, perceived usefulness is the most influential factor on customer brand attitude. In addition, the study revealed that consumer brand attitude, acting as a mediating variable, had a positive and significant impact on consumers’ purchase intentions. Based on the findings, the study suggested strategies for businesses to enhance the quality and content on short video platforms, thereby improving the effectiveness of their marketing strategies.
Acknowledgment
The authors express a sincere gratitude to all the participants who generously took part in this research study.