Assessing information systems success: a respecification of the DeLone and McLean model to integrating the perceived quality
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DOIhttp://dx.doi.org/10.21511/ppm.16(1).2018.34
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Article InfoVolume 16 2018, Issue #1, pp. 348-360
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DeLone and McLean (1992) model of information systems success has received much attention amongst researchers. This study aimed to respecify and validate the DeLone and McLean model (2003) by proposing a social exchange theory for underlying changes in the direction of perceived quality and adding perceived value variables suggested by Wang (2008). The purpose of this study was to obtain a better understanding of information system of the user perception when using organization’s information systems. Therefore, a model for testing the information systems success was formed.
The primary data used in this study were collected from 102 respondents who apply accounting software in their companies (end-user computing). Companies that were used as samples in this study were the ones that created or developed accounting software by themselves. 27 questionnaires were obtained by mail survey accompanied with a contact-person approach.
All of the hypotheses tested were found to be significantly supported. The model provided strong support for the relationships between perceived quality, perceived value, user satisfaction, and net benefits. Information and system quality has been shown as a proxy that affects service quality. Information quality, system quality, and service quality cause the formation of perceived value and, then, this perceived value will affect user satisfaction and net benefits. The characteristics of information systems are an important aspect that researchers should concern when testing the information systems success.
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JEL Classification (Paper profile tab)M15
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References30
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Tables4
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Figures3
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- Figure 1. DeLone and McLean (2003) updated IS success model
- Figure 2. The research model of e-commerce systems success
- Figure 3. The research model
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- Table 1. Value of factor loading the observed variable
- Table 2. AVE and communality
- Table 3. Root of AVE and latent variable correlation
- Table 4. Hypotheses testing results
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Nuri Herachwati , Jovi Sulistiawan
,
Zainiyah Alfirdaus ,
Mario Gonzales B. N.
doi: http://dx.doi.org/10.21511/ppm.16(1).2018.02
Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 12-21 Views: 2130 Downloads: 318 TO CITE АНОТАЦІЯThis study is based on the results of a survey research conducted by JobStreet Indonesia on its members, which has surprisingly found that more than 70% of employees lack clarity on the goals of their career. Drawing from the social exchange theory, employees tend to show positive work attitudes when they perceive that their organization paid attention to them. The objective of this study is to assess how significant the influence of Perceived Organizational Support (POS) is on career satisfaction, organizational commitment, and turnover intention. Besides organizational perspective, as stated by the social comparison theory, the way individuals perform both upward and downward comparisons could be expected to affect career satisfaction. Also, this research uses career commitment as a moderator variable that can strengthen or weaken the influence among variables, which is the employee’s commitment towards their organization and competitiveness within their respective work group. The research has found some interesting results. It was shown that there is no significant relationship between POS and career satisfaction, career satisfaction and turnover intention, organizational support and turnover intention, and both upward and downward social comparison and turnover intention. The moderating effects of career commitment were not proven. In comparison, all of the moderating effects of a competitive work group were proven together with the relationship between upward social comparison and turnover intention.
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Nkosivile Welcome Madinga ,
Hilda Bongazana Dondolo
doi: http://dx.doi.org/10.21511/ppm.16(1).2018.28
Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 284-291 Views: 1526 Downloads: 297 TO CITE АНОТАЦІЯConsidering the increase in smartphones, it becomes important to understand why people buy them. The purpose of this paper is to examine Generation Y’s motives behind smartphone purchases. The study made use of a qualitative research paradigm. Focus group interviews were selected as the method of data collection. Focus group members ranged from seven to ten. A total of 81 (N = 81) South African Generation Y were interviewed. The findings indicate that Generation Y consider quality and technical features when buying smartphones. Additionally, this study also observed that this cohort is status conscious and easily influenced by their friends when making purchase decisions.
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Safety supports on employee safety voice
Nuri Herachwati , Jovi Sulistiawan ,
Zainiyah Alfirdaus ,
Bagus Anggara ,
Muhammad Atsiruddin Ruslananda
doi: http://dx.doi.org/10.21511/ppm.16(2).2018.05
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