Digital accounting implementation and perceived operational performance in Vietnamese commercial banks: Empirical evidence from accountants and managers

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Type of the article: Research Article

Abstract
This study examines the relationships among digital accounting implementation, financial reporting quality, usefulness of accounting information, top management support, and perceived operational performance in commercial banks. Data were collected from 562 accountants and managers working at 27 commercial banks in Vietnam, an emerging Asian economy. The study evaluated the proposed model using a two-stage Partial Least Squares Structural Equation Modeling approach. The findings indicate that digital accounting implementation is positively associated with perceived operational performance. In addition, digital accounting implementation is indirectly associated with perceived operational performance through statistically significant indirect paths involving financial reporting quality and usefulness of accounting information. Financial reporting quality is also positively associated with the usefulness of accounting information. Furthermore, the positive associations between digital accounting implementation and both financial reporting quality and usefulness of accounting information were stronger at higher levels of perceived top management support, whereas the interaction between digital accounting implementation and perceived operational performance was not statistically significant. Collectively, the findings suggest that perceptions of digital accounting implementation are closely related to perceptions of information quality, information usefulness, managerial support, and perceived operational performance. This study contributes empirical evidence on the interrelationships among these perceived organizational constructs in the context of banking digital transformation in an emerging economy.

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    • Figure 1. Proposed research model with hypothesized paths
    • Figure 2. Results of the PLS-SEM structural model testing
    • Figure 3. Interaction plots (TMS on DAI → FRQ/UAI/OP)
    • Table 1. Descriptive statistics about the samples
    • Table 2. Results of the CMB assessment using the full collinearity test
    • Table 3. Descriptive statistics, internal reliability and convergent reliability
    • Table 4. Evaluation of the formative second-order construct (Digital Accounting Implementation (DAI))
    • Table 5. Results of discriminant validity assessment using HTMT (Stage 2)
    • Table 6. Structural model assessment results
    • Table 7. PLSpredict result analysis
    • Table 8. Testing direct effects relationships
    • Table 9. Testing indirect effects relationships
    • Table 10. Testing the mediating roles of variables using the VAF index
    • Table 11. Testing moderating effects
    • Conceptualization
      Cuong Bui Manh, Hai Phan Thanh
    • Data curation
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Formal Analysis
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Investigation
      Cuong Bui Manh
    • Methodology
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Project administration
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Resources
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Software
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Supervision
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Validation
      Cuong Bui Manh, Hai Phan Thanh
    • Visualization
      Cuong Bui Manh
    • Writing – original draft
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
    • Writing – review & editing
      Cuong Bui Manh, Hai Phan Thanh, Cuong Nguyen Thanh
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Banks and Bank Systems
Banks and Bank Systems