The role of perceived justice in service recovery on banking customers’satisfaction and behavioral intentions: a case of South Africa
-
Article InfoVolume 10 2015, Issue #2, pp. 35-43
- 871 Views
-
891 Downloads
-
Home
-
Journals
-
Banks and Bank Systems
-
Issue #2
- The role of perceived justice in service recovery on banking customers’satisfaction and behavioral intentions: a case of South Africa
