Articles tagged with: customer experience

The impact of digital banking channels and organizational culture on operational excellence in Jordanian banking

Abdallah Q. Bataineh, Dhia Qasim, Mohammad Alhur
Banks and Bank Systems Volume 19 2024, Issue #4

Exploring value co-creation strategies to improve e-reputation in the hotel industry: insights from Fez, Morocco

Youssra Lazrak, Amina El Idrissi Tissafi, Rachid Boukharrazi
Innovative Marketing Volume 20 2024, Issue #4

Study of service quality, price sensitivity, and passenger satisfaction in India’s airline sector

Vinoj Wilfred, M. V. Rama Prasad, J. P. Senthil Kumar
Innovative Marketing Volume 20 2024, Issue #3

Impact of digital transformation on the organization’s financial performance: A case of Jordanian commercial banks listed on the Amman Stock Exchange

Nahed Habis Alrawashedh, Mohammad Fawzi Shubita
Banks and Bank Systems Volume 19 2024, Issue #1

Co-creation experience in Indonesian mobile commerce: A self-determination theory perspective

Muhammad Iqbal Firdaus, Cynthia A. Utama, Gita Gayatri, Whony Rofianto
Innovative Marketing Volume 19 2023, Issue #3

Customer loyalty and administrative management of e-commerce in the telecommunications sector in Latin America

Leticia Briggith Gomez-Pino, Karla Stefanny Huertas-Vilca, Omar Fabricio Maguiña-Rivero, Franklin Cordova-Buiza
Problems and Perspectives in Management Volume 21 2023, Issue #3

Unlocking the potential of loyalty programs in reference to customer experience with digital wallets

Vidushi Vatsa, Bhawna Agarwal, Ruchika Gupta
Innovative Marketing Volume 19 2023, Issue #1

Experience and satisfaction: Exploring students’ perceptions of private and public higher education services

Krishna Govender, Estelle David
Problems and Perspectives in Management Volume 21 2023, Issue #2

Turning a commodity into an experience: the “sweetest spot” in the coffee shop

Murilo Branco, Diana Kobakova
Innovative Marketing Volume 14 2018, issue #4