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Frank L. Eichorn

  • 2 publications
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  • Internal Customer Relationship Management (IntCRM): A Framework for Achieving Customer Relationship Management from the Inside Out

    Frank L. Eichorn
    Problems and Perspectives in Management Volume 2, 2004         Issue #1
    Views: 554 Downloads: 1365 TO CITE

  • Applying Internal Customer Relationship Management (IntCRM) Principles to Improving Business/IT Integration and Performance

    Frank L. Eichorn
    Problems and Perspectives in Management Volume 2, 2004         Issue #4
    Views: 623 Downloads: 724 TO CITE
Problems and Perspectives in Management
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