Amro Alzghoul

The objective of this study is to investigate the impact of human resource information systems on organizational success and the moderating role of organizational citizenship behavior in the banking sector of Jordan. The study employed a quantitative-research method, using a stratified random sampling technique, to collect data from 141 employees working in the human resources departments of Jordanian banks. The simple regression results showed a significant positive impact of human resource information systems on organizational success, as indicated by a T-value of 4.195 at a significance level of 0.000, which was less than 0.05, an F-value of 17.569 at a significance level of 0.000. Additionally, the study found that organizational citizenship behavior played a significant moderating role in the relationship between human resource information systems and organizational success, as demonstrated by an increase in the R2 value from the first to the third models. These findings contribute to the existing literature by providing new evidence of the positive impact of human resource information systems on organizational success and the moderation effect of organizational citizenship behavior in the MENA region.

The objective of this study is to investigate the impact of servant leadership on employee well-being in the Jordanian hospitality sector. Furthermore, it attempted to explore the potential mediation effects of job burnout, role overload, and anxiety on this relationship. The data in this study were obtained from a sample of 341 individuals who were employed in five-star hotels located in Amman using a simple random sample. For analysis, the study employed the SEM-AMOS software. The results indicated a noteworthy and favorable influence of servant leadership on the well-being of employees (p = 0.001), emphasizing its crucial meaning in creating a nurturing work atmosphere that promotes enhanced well-being among employees. Additionally, the study has identified anxiety and job burnout as a mediator (p = 0.001), indicating that servant leadership has an impact on well-being by reducing levels of anxiety and job burnout. Nevertheless, the hypothesized mediating effect of role overload was not supported (p = 0.070) in the specific setting under investigation. The study’s theoretical implications contribute to the broader comprehension of the complex connections between servant leadership, employee well-being, and mediating variables. Furthermore, it provides empirical insights within the specific context of the Jordanian hospitality business.

This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan. The paper used a quantitative approach, by using PLS-SEM as an approach selected for data analysis. 417 valid replies were gathered. The results found a positive association between total quality management and service quality (p-value < 0.05), underscoring the significance of total quality management principles in improving the provision of healthcare services. The study demonstrates a significant correlation between service quality and customer retention, thereby validating the importance of delivering exceptional healthcare experiences in boosting customer retention. Moreover, it is imperative to acknowledge that the degree of service quality plays a crucial function in facilitating the connection between total quality management and customer retention (p-value < 0.05). Furthermore, it has been demonstrated that customer complaints handling serves as a mechanism for reducing the negative effects of service quality on customer retention. The results offer useful insights for healthcare managers in Jordan, underscoring the significance of integrating total quality management practice, improving service quality, and developing efficient procedures for handling complaints. These approaches are imperative in fortifying customer interactions and augmenting customer retention rates.

The objective of this study is to investigate the influence of business intelligence capabilities on firm performance, with a specific emphasis on the role of firm agility and the impact of knowledge-oriented leadership within this association. The paper used a quantitative approach using data from a sample of 237 participants randomly chosen from a pool of 34 high-tech companies in Jordan. The study included a diverse range of participants, including individuals occupying various professions, such as managers, supervisors, analysts, and other relevant positions. This broad sample was selected to provide a full comprehension of the influence of business intelligence capabilities on firm performance. This approach allowed for the inclusion of various organizational levels and views, therefore capturing a wide range of insights. The study used the partial least squares modeling technique to analyze cross-sectional data to investigate the proposed model. The findings of this analysis, with a statistically significant p-value of less than 0.05, elucidate that the capabilities of business intelligence exert a substantial influence on the agility of a firm, subsequently affecting the firm’s overall performance. Moreover, firm agility mediates the correlation between its business intelligence capabilities and firm performance. Additionally, knowledge-oriented leadership moderates the effect of business intelligence capabilities on firm agility.

The study aimed to link cybersecurity awareness and its antecedents to discover the level of public value of using mobile financial services from the perspective of ‘citizens in the government context in Jordan. The quantitative approach was customized to serve the purposes of this study. A convenience sampling method was used based on 550 e-survey Jordanians from whom data were collected. A total of 449 responses were used in the analysis process. A structural equation model was specified to evaluate the developed research model. The results revealed that all hypotheses are accepted at less than P<0.001, cybersecurity awareness and predictions of financial services systems play a significant role in determining the use of financial services systems and generating the value of using financial services. Moreover, combining cybersecurity awareness with public value theory is an important approach to measure the performance of government institutions, especially in the financial services industry. Therefore, these results can be used to develop financial services and meet Jordanians’ requirements. Therefore, providing well-understood dimensions that influence the value of microfinance service use among Jordanians is a necessary process that probably ensures long-term sustainability of microfinance services. Finally, future efforts can explore the benefits and challenges of adopting digital transformation technologies in the public sector and financial services. Furthermore, the term government resilience is likely provided new insights to enhance public administration performance based on technology trends. Digital transformation, integrating government flexibility with the existing research model may influence the overall value of Mobile Fintech Services in Jordan.

The rapid advancement and adoption of fintech have significantly influenced the banking sector worldwide. This study aims to investigate the moderating effect of information technology infrastructure on the link between fintech adoption and organizational competitiveness in Jordanian commercial banks. The study chose a quantitative research methodology to conduct this study, based on a survey of 12 Jordanian commercial banks, chose a quantitative research methodology. The study distributed a structured questionnaire, which was filled out by managerial-level employees at the banks. From the 400 questionnaires distributed to the respondents, 215 returned valid responses, allowing further analysis. The study carried out the data analysis using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results suggested that the adoption of fintech had a significant, positive direct impact on organizational competitiveness (H1: β = 0.409, t = 5.204, p = 0.001). Additionally, the study identified that IT infrastructure significantly moderates the relationships between fintech adoption and organizational competitiveness (H2: β = 0.257, t = 4.102, p = 0.000). This means, indeed, that fintech adoption independently augments the competitiveness of Jordanian commercial banks. Moreover, a solid presence in IT infrastructure further strengthens the positive effect. Such insights are highly valuable for bank managers and policymakers looking to improve organizational performance while incorporating strategic IT investments in the fintech domain.

The study aims to investigate the relationship between workplace ostracism and employee willingness to share knowledge with the moderating role of mindfulness. The data were collected from six leading private hospitals in Amman, Jordan, targeting 271 employees holding different medical and administrative positions regarding their experiences with workplace ostracism and the corresponding impact on knowledge sharing. Thus, the study sample being healthcare professionals is not by default but rather a conscious choice in light of the critical role they play in a high-stake environment; moreover, in some cases, knowledge hoarding has proven to have dire repercussions. The results revealed that workplace ostracism significantly and negatively affected degrees of knowledge sharing (p < 0.001). This indicates that ostracized workers would feel shut out and likely become a hindrance to the information and insight flow. The positive outcome is that employees engaging in mindfulness practices seem to cushion the blow that such negative experiences deliver. Those likely to become easily focused are likely to be less threatened by knowledge sharing – they expect that the impact of ostracism will be transient, which could protect a person from the potentially isolating effects of ostracism in the workplace.

This study aims to investigate how talent management practices, career development, and organizational culture influence employee retention in Jordan’s banking sector. Given the competitive nature of the financial industry, the need to retain talent is critical for organizations. Questionnaires were distributed to 257 full-time employees of various commercial banks in Jordan who have been with their organizations for at least a year, based on this quantitative study. The study made an effort to ensure the sample was both diverse and stable. The study included respondents from various departments, levels, and sizes of banking companies in the sample to enhance its validity. These criteria were designed to include participants who have worked in the organization for a longer period, enabling them to understand the impact of talent management practices and organizational culture. The results reflect that effective talent management practices boost employee retention. The study further attested that career development opportunities and an organizational culture are important moderating factors to strengthen the relationship. According to the research findings, an organization should implement a fully realized approach to talent management with career development and embrace an organizational culture that enhances employee retention.

Adopting metaverse technology in the banking sector is generating considerable interest. Investigating customers’ behavior is considered a primary element in adopting metaverse technologies in banking settings. This study combines the Trust Theoretic Model, Task-Technology Fit Model, and theory of planned behavior to explore consumers’ intentions to adopt metaverse Islamic mobile banking services in Jordan. Based on the Structural Equation Modeling (SEM) approach, the results using an electronic survey of 391 metaverse consumers among metaverse Islamic mobile banking services show that consumer trust based on its priors (perceived risk, perceived reputation, service quality, and perceived regulatory support) has a significant influence on consumer behavior intention at a significant P-value level (< 0.001). Furthermore, the results affirm that Task-Technology Fit plays a significant role in consumer behavior intention at a significant P-value level (< 0.001). Moreover, consumer behavior intention has a significant influence on consumers’ decision to adopt metaverse Islamic mobile banking services in Jordan at a significant P-value level (< 0.001). The findings of this study present critical insights for Islamic bank management in Jordan, assisting in developing their metaverse Islamic mobile banking, maintaining a strong relationship with consumers, and fostering consumer experiences. This study highlights the significance of adopting metaverse technologies in Islamic mobile banking services.

The study evaluates the influence of digital marketing on the reputation of insurance companies in Jordan, guided by the mediating role of service quality and the moderating role of brand trust. This is a relevant topic because digital engagement has become increasingly important in shaping consumer perceptions and building brand reputation in the insurance industry. The purpose is to determine how digital marketing practices influence organizational reputation through service quality. A quantitative research design was adopted with data collected from 237 employees of 21 insurance companies in Jordan. The data were analyzed using structural equation modeling with partial least squares. The results indicate that digital marketing significantly improves the reputation of insurance companies. The findings demonstrated that service quality serves as a crucial mediator, as an improvement in service quality leads to an increase in customer satisfaction and loyalty, thereby enhancing a company’s reputation. Further, brand trust moderated the relationship of digital marketing with reputation, thereby indicating that reputational benefits from digital marketing are further enhanced in firms characterized by high brand trust. These findings highlight the importance of insurance firms implementing digital marketing-driven initiatives to improve service quality and build brand trust. This study has practical value in terms of guiding insurance companies in using digital marketing to build their reputation in a competitive market.