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  • Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation

Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation

  • Published June 30, 2006
  • Author(s)
    Michel Rod , Janet Carruthers , Nicholas J Ashill
  • Article Info
    Volume 2 2006, Issue #2
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