The impact of information management strategies on decision-making effectiveness in Jordanian private hospitals
-
DOIhttp://dx.doi.org/10.21511/ppm.23(1).2025.51
-
Article InfoVolume 23 2025, Issue #1, pp. 685-702
- 85 Views
-
12 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aimed to investigate the impact of information management strategies on decision-making effectiveness in Jordanian private hospitals. It examines how data accuracy, accessibility, technology adoption, and information system integration influence decision-making effectiveness while considering the critical mediation role of organizational culture. A quantitative approach was employed; structured questionnaires were used to collect data from healthcare professionals in selected Jordanian private hospitals, which included hospital administrators, IT staff, and clinical managers. The total sample consisted of 357 out of 400 sent questionnaires. The study utilized partial least squares (PLS) and structural equation modeling (SEM) to assess the relationships between the variables. Based on β and R2 values, the results indicated that information management strategies significantly affect decision-making effectiveness, in addition to a vital role of organizational culture. The results indicate that data accuracy, accessibility, technology adoption, and information system integration influence decision-making effectiveness. Additionally, it stresses that organizational culture significantly influences the relationship between information management strategies and decision-making effectiveness in private hospitals in Jordan.
- Keywords
-
JEL Classification (Paper profile tab)M10, M14, L86, I10
-
References62
-
Tables10
-
Figures2
-
- Figure 1. Conceptual framework
- Figure 2. Measurement and structural model (extracted from SmartPLS 4.1)
-
- Table 1. Study sample and response rates
- Table 2. Sample profile
- Table 3. Factor loadings, construct reliability, and validity
- Table 4. Heterotrait-monotrait ratio (HTMT) – Matrix
- Table 5. Fornell–Larcker criterion
- Table 6. Model fit
- Table 7. Path coefficients
- Table 8. Indirect path coefficients
- Table A1. Questionnaire: Demographics
- Table A2. Questionnaire: Research part
-
- Abu Hmeidan, T., Masoud, E., Omeish, F., Abuhashesh, M., & Alshurideh, M. (2024). Investigating firm-generated content’s influence on digital marketing effectiveness in private hospitals – A Jordanian perspective. In H. Alshurafat, A. Hamdan, & J. Sands (Eds.), Sustainable Horizons for Business, Education, and Technology (pp. 241-257). Springer.
- Abu-Allan, A., & Alghizzawi, M. (2024). Environmental uncertainty awareness and organisational performance: A review and suggestions for future research. In B. Alareeni & I. Elgedawy (Eds.), Opportunities and Risks in AI for Business Development (pp. 345-355). Cham: Springer.
- Alemu, W., Girma, E., & Mulugeta, T. (2021). Patient awareness and role in attaining healthcare quality: A qualitative, exploratory study. International Journal of Africa Nursing Sciences, 14, Article 100278.
- Alotaibi, Y., & Federico, F. (2017). The impact of health information technology on patient safety. Saudi Medical Journal, 38(12), 1173-1180.
- Al-Ramahi, N., Kreishan, F. M., Hussain, Z., Khan, A., Alghizzawi, M., & AlWadi, B. M. (2024). Unlocking sustainable growth: The role of artificial intelligence adoption in the Jordan retail sector, moderated by entrepreneurial orientation. International Review of Management and Marketing, 14(6), 143-155.
- Alsmadi, A. A., Aalrawashdeh, N., Al-Gasaymeh, A., Al_hazimeh, A. M., & Alhawamdeh, L. (2024). Adoption of Islamic Fintech in lending services through prediction of behavioural intention. Kybernetes, 53(6), 1921-1938.
- Alsmadi, A. A., Moh’d Al_hazimeh, A., Al-Afeef, M. A., Al-Smadi, A. W., Rifai, F., & Al-Okaily, M. (2023). Banking services transformation and financial technology role. Information Sciences Letters, 12(1), 315-324.
- Al-Soluiman, R. K., Bataineh, A. Q., Al-Jabaly, S. M., & Salhab, H. A. (2020). The impact of smartphone advergames characteristics on purchasing intentions: The mediating role of game involvement. Innovative Marketing, 16(3), 113-125.
- AlWadi, B. M., Aravamudhan, V., Mohanasundaram, K., Al-Ramahi, N., & Alghizzawi, M. (2024). Analyzing the role of business model innovation (BMI) on performance of digital startups. In A. Hamdan & U. Braendle (Eds.), Harnessing AI, Machine Learning, and IoT for Intelligent Business (pp. 353-369). Springer.
- Alzoubi, M., Alkhatib, A., Alsmadi, A. A., & Kasasbeh, H. (2022). Bank size and capital: A trade-off between risk-taking incentives and diversification. Banks and Bank Systems, 17(4), 1-11.
- Arnold, M., Goldschmitt, M., & Rigotti, T. (2023). Dealing with information overload: A comprehensive review. Frontiers in Psychology, 14, Article 1122200.
- Bani-Salameh, H., Al-Qawaqneh, M., & Taamneh, S. (2021). Investigating the adoption of big data management in healthcare in Jordan. Data, 6(2), Article 16.
- Bataineh, A. Q., Abu-AlSondos, I. A., Mushtaha, A. S., Aldulaimi, S. H., & Abdeldayem, M. (2024a). Ethical & legal concerns of artificial intelligence in the healthcare sector. ASU International Conference in Emerging Technologies for Sustainability and Intelligent Systems (ICETSIS). Manama, Bahrain.
- Bataineh, A. Q., Qasim, D., & Alhur, M. (2024b). The impact of digital banking channels and organizational culture on operational excellence in Jordanian banking. Banks and Bank Systems, 19(4), 163-176.
- Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606.
- Bhati, D., Deogade, M. S., & Kanyal, D. (2023). Improving patient outcomes through effective hospital administration: A comprehensive review. Cureus, 15(10), Article e47731.
- Bogale, A., & Lemi Debela, K. (2024). Organizational culture: A systematic review. Cogent Business & Management, 11(1), Article 2340129.
- Chao, K., Sarker, M. N. I., Ali, I., Firdaus, R. B. R., Azman, A., & Shaed, M. M. (2023). Big data-driven public health policy making: Potential for the healthcare industry. Heliyon, 9(9), Article e19681.
- Chidera, V. I., Elufioye, O.A., Olorunsogo, T., Asuzu, O. F., Nduubuisi, N., & Daraojimba, A. (2024). Data analytics in healthcare: A review of patient-centric approaches and healthcare delivery. World Journal of Advanced Research and Reviews, 21(2), 1750-1760.
- Chu, J., Arkorful, V. E., & Zhao, S. (2021). Electronic health records adoption: Do institutional pressures and organizational culture matter? Technology in Society, 65, Article 101531.
- Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
- Endeshaw, B. (2021). Healthcare service quality-measurement models: A review. Journal of Health Research, 35(2), 106-117.
- Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
- Garrido-Moreno, A., Martín-Rojas, R., & García-Morales, V. J. (2024). The key role of innovation and organizational resilience in improving business performance: A mixed-methods approach. International Journal of Information Management, 77, Article 102777.
- Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Thousand Oaks, CA: Sage Publications Inc.
- Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). An introduction to structural equation modeling. In Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (pp. 1-29). Cham: Springer.
- Han, Y., Ceross, A., & Bergmann, J. (2024). More than red tape: Exploring complexity in medical device regulatory affairs. Frontiers in Medicine, 11, Article 1415319.
- Hashem, T. (2022). Role of database marketing in improving quality of service in Jordanian private hospitals. International Business Research, 15(1), 26-34.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43, 115-135.
- Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
- Idris, M., Al-Okdeh, S., Mahd, O., & Siam, Y. (2023). Incorporating data analytics into accounting curricula: The case of Jordanian universities. 2023 International Conference on Business Analytics for Technology and Security (ICBATS). Dubai, United Arab Emirates.
- Innab, N. (2018). Availability, accessibility, privacy, and safety issues facing electronic medical records. International Journal of Security, Privacy and Trust Management, 7(1), 1-10.
- Ivanovic, M., Autexier, S., Kokkonidis, M., & Rust, J. (2023). Quality medical data management within an open AI architecture – Cancer patients case. Connection Science, 35(1), Article 2194581.
- Javaid, M., Haleem, A., & Singh, R. P. (2024). Health informatics to enhance the healthcare industry’s culture: An extensive analysis of its features, contributions, applications, and limitations. Informatics and Health, 1(2), 123-148.
- Karimi, S., Ahmadi Malek, F., Yaghoubi Farani, A., & Liobikienė, G. (2023). The role of transformational leadership in developing innovative work behaviors: The mediating role of employees’ psychological capital. Sustainability, 15(2), Article 1267.
- Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, Article 102466.
- Lyng, H. B., Macrae, C., Guise, V., Haraldseid-Driftland, C., Fagerdal, B., Schibevaag, L., Alsvik, J. G., & Wiig, S. (2021). Balancing adaptation and innovation for resilience in healthcare: A metasynthesis of narratives. BMC Health Services Research, 21(1), Article 759.
- Mannion, R., & Davies, H. (2018). Understanding organizational culture for healthcare quality improvement. BMJ, 363, Article k4907.
- Megdadi, Y., Al-Ghalabi, R. R., Alghizzawi, M., Al Hawamdeh, T., Banyhamdan, K., Alsheikh, G. A. A., Megdad, Z., & Haddad, R. (2024). The relationship effect of innovation on online organizational learning applications and employee’s engagement in Jordanian public sector. Journal of Infrastructure, Policy and Development, 8(12), Article 6434.
- Ministry of Health Jordan (MOH). (n.d.). Hospitals.
- Morales-Huamán, H. I., Medina-Valderrama, C. J., Valencia-Arias, A., Vasquez-Coronado, M. H., Valencia, J., & Delgado-Caramutti, J. (2023). Organizational culture and teamwork: A bibliometric perspective on public and private organizations. Sustainability, 15(18), Article 13966.
- Omaghomi, T., Elufioye, O., Ogugua, J., Daraojimba, A., & Akomolafe, O. (2024). Innovations in hospital management: A review. International Medical Science Research Journal, 4(2), 224-234.
- Paul, M., Maglaras, L., Ferrag, M. A., & Almomani, I. (2023). Digitization of healthcare sector: A study on privacy and security concerns. ICT Express, 9(4), 571-588.
- Qasim, D., Shuhaiber, A., & Rawshdeh, Z. (2025). Driving innovation performance: Exploring the mediating role of knowledge sharing in telecommunication companies. Journal of International Entrepreneurship.
- Raoush, A. (2023). Transformational leadership impact on innovative behaviour as perceived by healthcare workers in private hospitals in Jordan. Cogent Business & Management, 10(3), Article 2265606.
- Ravikumar, R., Kitana, A., Taamneh, A., Aburayya, A., Shwedeh, F., Salloum, S., & Shaalan, K. (2023). The impact of big data quality analytics on knowledge management in healthcare institutions: Lessons learned from big data’s application within the healthcare sector. South Eastern European Journal of Public Health, 5(1), 1-17.
- Renukappa, S., Mudiyi, P., Suresh, S., Abdalla, W., & Subbarao, C. (2022). Evaluation of challenges for adoption of smart healthcare strategies. Smart Health, 26, Article 100330.
- Schein, E. H. (2016). Organizational culture and leadership. New York: Wiley.
- Serbanati, L. D. (2020). Health digital state and smart EHR systems. Informatics in Medicine Unlocked, 21, Article 100494.
- Shojaei, P., Vlahu-Gjorgievska, E., & Chow, Y.-W. (2024). Security and privacy of technologies in health information systems: A systematic literature review. Computers, 13(2), Article 41.
- Sinnaiah, T., Adam, S., & Mahadi, B. (2023). A strategic management process: The role of decision-making style and organizational performance. Journal of Work-Applied Management, 15(1), 37-50.
- Souza, L., Barros, M. J., & Melo, P. (2024). How management information systems might add value to the decision-making process in organizations. Journal on Innovation and Sustainability RISUS, 15(1), 62-70.
- Sreejith, R., & Sinimole, K. R. (2024). User-centric evaluation of EHR software through NLP-driven investigation: Implications for product development and user experience. Journal of Open Innovation: Technology, Market, and Complexity, 10(1), Article 100206.
- Toderis, L., Reychav, I., McHaney, R., Gueta, I., Ben-Haim, G., & Loebstein, R. (2024). Big data accessibility issues for key medical personnel. Procedia Computer Science, 239, 453-461.
- Varnosfaderani, S. M., & Forouzanfar, M. (2024). The role of AI in hospitals and clinics: Transforming healthcare in the 21st century. Bioengineering, 11(4), Article 337.
- Venkatesh, V., Thong, J., & Xu, X. (2016). Unified theory of acceptance and use of technology: A synthesis and the road ahead. Journal of the Association for Information Systems, 17(5), 328-376.
- Wallo, A., Kock, H., Reineholm, C., & Ellström, P.-E. (2022). How do managers promote workplace learning? Learning-oriented leadership in daily work. Journal of Workplace Learning, 34(1), 58-73.
- Williamson, S. M., & Prybutok, V. (2024). Balancing privacy and progress: A review of privacy challenges, systemic oversight, and patient perceptions in AI-driven healthcare. Applied Sciences, 14(2), Article 675.
- Yaseen, S. G., & El Qirem, I. A. (2018). Intention to use e-banking services in the Jordanian commercial banks. International Journal of Bank Marketing, 36(3), 557-571.
- Yinusa, A., & Faezipour, M. (2023). Optimizing healthcare delivery: A model for staffing, patient assignment, and resource allocation. Applied System Innovation, 6(5), Article 78.
- Zamiri, M., & Esmaeili, A. (2024). Methods and technologies for supporting knowledge sharing within learning communities: A systematic literature review. Administrative Sciences, 14(1), Article 17.
- Zhang, W., Zeng, X., Liang, H., Xue, Y., & Cao, X. (2023). Understanding how organizational culture affects innovation performance: A management context perspective. Sustainability, 15(8), Article 6644.