Driving remote team success through knowledge management practices in the Jordanian high-tech industry
-
Author(s)Fayrouz AbousweilemLink to ORCID Index: https://orcid.org/0000-0001-5452-8343
-
DOIhttp://dx.doi.org/10.21511/ppm.22(2).2024.55
-
Article InfoVolume 22 2024, Issue #2, pp. 708-720
- 55 Views
-
11 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aims to investigate the influence of remote work on team effectiveness in high-tech enterprises in Jordan, specifically focusing on knowledge management as a mediator. The study utilized a quantitative research design, with 254 participants actively participating in remote work settings across high-tech firms in Jordan. The sample was chosen based on the participants’ personal experiences with remote work arrangements, which provide valuable insights into the interplay between remote working conditions and team dynamics. The paper designed a structured questionnaire to elicit responses from employees about the variables under investigation. The survey data were analyzed using SmartPLS4 to validate the theoretical framework and research hypotheses. The results show a significant positive relationship between remote work and team effectiveness, as well as an improvement in knowledge management practices under telework conditions. Knowledge management practices refer to communicative activities regarding the systematic collection, organization, sharing, and application of knowledge resources. The importance of effective knowledge management practices is realized in remote settings, primarily through increased team efficiency and productivity. These results are statistically significant (p = 0.000), which stresses the importance of effective remote teamwork with regard to knowledge management.
view full abstract
- Keywords
-
JEL Classification (Paper profile tab)M15, M54, O33
-
References63
-
Tables7
-
Figures0
-
- Table 1. Measuring instruments
- Table 2. Demographics results
- Table 3. Indicator reliability and convergent validity
- Table 4. Discriminant validity by HTMT
- Table 5. Hypotheses testing
- Table 6. Testing the mediating effect
- Table A1. Study questionnaire
-
- Aboalganam, K. M., Alzghoul, A., & Alhanatleh, H. (2024). An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention. Innovative Marketing, 20(1), 51-65.
- Adikaram, A. S., & Naotunna, N. P. G. S. I. (2023). Remote working during COVID-19 in Sri Lanka: lessons learned and what the future holds. Employee Relations: The International Journal, 45(4), 1035-1056.
- Afridi, K., Turi, J. A., Zaufishan, B., & Rosak-Szyrocka, J. (2023). Impact of digital communications on project efficiency through ease of use and top management support. Heliyon, 9(7), Article E17941.
- Agarwal, S. (2022). The challenge and difficulties of remote work.
- Albreiki, J., Dhaiban, A., Alkatheeri, M., Almansoori, N. B., & Amer, S. (2023). The physical and mental effects of working in a hybrid work environment on an employee’s well-being and performance. Proceedings of the 6th European Conference on Industrial Engineering and Operations Management. Lisbon, Portugal.
- Alshaar, Q., Khaddam, A. A., Irtaimeh, H. J., & Alzghoul, A. (2023). High-performance work systems and intrapreneurial behavior: The mediating role of knowledge centered culture. Organizacija, 56(3), 206-220.
- Alzghoul, A., Algraibeh, K. M., Khawaldeh, K., Khaddam, A. A., & Al-Kasasbeh, O. (2023a). Nexus of strategic thinking, knowledge-oriented leadership, and employee creativity in higher education institutes. International Journal of Professional Business Review, 8(4), e01107-e01107.
- Alzghoul, A., Elrehail, H., Emeagwali, O. L., & AlShboul, M. K. (2018). Knowledge management, workplace climate, creativity and performance: The role of authentic leadership. Journal of Workplace Learning, 30(8), 592-612.
- Alzghoul, A., Khaddam, A. A., Alshaar, Q., & Irtaimeh, H. J. (2023b). Impact of knowledge-oriented leadership on innovative behavior, and employee satisfaction: The mediating role of knowledge-centered culture for sustainable workplace. Business Strategy & Development, 7(1), Article e304.
- Ardon, O., Klein, E., Manzo, A., Corsale, L., England, C., Mazzella, A., Geneslaw, L., Philip, J., Ntiamoah, P., Wright, J., Sirintrapun, S. J., Lin, O., Elenitoba-Johnson, K., Reuter, V. E., Hameed, M. R., & Hanna, M. G. (2022). Digital pathology operations at a tertiary cancer center: Infrastructure requirements and operational cost. Journal of Pathology Informatics, 14, Article 100318.
- Arslan, A., Golgeci, I., Khan, Z., Ahokangas, P., & Haapanen, L. (2021). COVID-19 driven challenges in international B2B customer relationship management: empirical insights from Finnish high-tech industrial microenterprises. International Journal of Organizational Analysis, 30(7), 49-66.
- Atti, C., Cross, C., Dogan, A. B., Hubbard, C., Page, C., Montague, S., & Rabieinejad, E. (2022). Impacts and integration of remote-first working environments. arXiv, Article 2209.04383.
- Bierly, P. E. III, Stark, E. M., & Kessler, E. H. (2009). The moderating effects of virtuality on the antecedents and outcome of NPD team trust. Journal of Product Innovation Management, 26(5), 551-565.
- Bouchard, L., & Meunier, S. (2023). Promoting remote workers’ psychological health: Effective management practices during the COVID-19 crisis. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences De L Administration, 40(1), 6-17.
- Cabrera, E., & Cabrera, L. (2005). Fostering knowledge sharing through people management practices. The International Journal of Human Resource Management, 16(5), 720-735.
- Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
- Danielak, W., & Wysocki, R. (2022). The impact of remote work during the COVID-19 pandemic on the development of competences in selected areas of project management. Annales Universitatis Mariae Curie-Skłodowska, Sectio H Oeconomia, 56(2), 7-20.
- Driskell, J. E., Salas, E., & Hughes, S. (2010). Collective orientation and team performance: Development of an individual differences measure. Human Factors, 52(2), 316-328.
- El khatib, M., & Alzoubi, H. M. (2022). BIM as a tool to optimize and manage project risk management. International Journal of Mechanical Engineering, 7(1).
- Elrehail, H., Emeagwali, O. L., Alsaad, A., & Alzghoul, A. (2018). The impact of transformational and authentic leadership on innovation in higher education: The contingent role of knowledge sharing. Telematics and Informatics, 35(1), 55-67.
- Emre, O., & De Spiegeleare, S. (2021). The role of work-life balance and autonomy in the relationship between commuting, employee commitment and well-being. The International Journal of Human Resource Management, 32(11), 2443-2467.
- Fialho, J. (2022). Benefits and challenges of remote work. In Digital Technologies and Transformation in Business, Industry and Organizations (pp. 1-17). Cham: Springer International Publishing.
- Galanti, T., Guidetti, G., Mazzei, E., Zappalà, S., & Toscano, F. (2021). Work from home during the COVID-19 outbreak: The impact on employees’ remote work productivity, engagement, and stress. Journal of occupational and environmental medicine, 63(7), e426-e432.
- Garro-Abarca, V., Palos-Sanchez, P., & Aguayo-Camacho, M. (2021). Virtual teams in times of pandemic: Factors that influence performance. Frontiers in Psychology, 12.
- Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.
- Greene, A., & Sanderson, T. (2023). Remote works: Managing for freedom, flexibility, and focus. Berrett-Koehler Publishers.
- Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.
- Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.
- Han, S., Lee, Y., Beyerlein, M., & Kolb, J. (2018). Shared leadership in teams: The role of coordination, goal commitment, and knowledge sharing on perceived team performance. Team Performance Management, 24(3/4), 150-168.
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
- Hu, L., & Randel, A. (2014). Knowledge sharing in teams: Social capital, extrinsic incentives, and team innovation. Group & Organization Management, 39(2), 213-243.
- Huang, Q., Liu, H., & Zhong, X. (2013). The impact of transactive memory systems on team performance. Information Technology & People, 26(2), 191-212.
- Ingusci, E., Signore, F., Cortese, C. G., Molino, M., Pasca, P., & Ciavolino, E. (2023). Development and validation of the Remote Working Benefits & Disadvantages scale. Quality & Quantity, 57(2), 1159-1183.
- Iwashita, H. (2021). The future of remote work in Japan: COVID-19’s implications for international human resource management. Entrepreneurial Business and Economics Review, 9(4), 7-18.
- Jamshed, S., & Majeed, N. (2019). Relationship between team culture and team performance through lens of knowledge sharing and team emotional intelligence. Journal of Knowledge Management, 23(1), 90-109.
- Khawaldeh, K., & Alzghoul, A. (2024). How knowledge sharing mediates the influence of high-performance work systems on employee intrepreneurial behavior: A moderation role of entrepreneurial leadership. Uncertain Supply Chain Management, 12(2), 1365-1378.
- Kimani, E. (2021). Effect of knowledge management practices on performance of mobile telephone companies. American Journal of Data, Information and Knowledge Management, 2(1), 54-66.
- Kniel, J., & Comi, A. (2021). Riding the same wavelength: designers’ perceptions of shared understanding in remote teams. SAGE Open, 11(3).
- Kniel, J., & Comi, A. (2021). Riding the same wavelength: designers’ perceptions of shared understanding in remote teams. Sage Open, 11(3).
- Lang, C. J., Dony, J. A., & Roberts, S. (2022). The future of teamwork: Facilitating effective team performance in virtual and hybrid work environments in a post-pandemic world. In Proceedings of the Human Factors and Ergonomics Society 66th International Annual Meeting (pp. 1085-1089).
- Lee, P., Gillespie, N., Mann, L., & Wearing, A. (2010). Leadership and trust: Their effect on knowledge sharing and team performance. Management Learning, 41(4), 473-491.
- Matikainen, T., Kianto, A., & Olander, H. (2023). Knowledge-related tensions in remote work arrangements during the COVID-19 pandemic. VINE Journal of Information and Knowledge Management Systems, 53(2), 358-376.
- Mehta, A., & Mehta, N. (2017). Knowledge integration and team effectiveness: A team goal orientation approach. Decision Sciences, 49(3), 445-486.
- Monzani, L., Mateu, G., Ripoll, P., Lira, E., & Peiro, J. M. (2022). Managing in the new normal: Positive management practices elicit higher goal attainment, goal commitment, and perceived task efficacy than traditional management practices in remote work settings. An experimental study. Frontiers in Psychology, 13, 914616.
- Murdoch-Kitt, K., Emans, D. J., & Oewel, B. (2020). Designing six dimensions of intercultural teamwork: A next-gen challenge in co-creation processes. In S. Boess, M. Cheung, & R. Cain (Eds.), Synergy – DRS International Conference 2020.
- Neto, F. S., de Oliveira Rodrigues, B. R., de Souza França, R., Ziviani, F., & Parreiras, F. S. (2019). Impact of Agile Practices Adoption on Organizational Learning: a Survey in Brazil. In SEKE (pp. 583-765).
- Nyfoudi, M., Shipton, H., Theodorakopoulos, N., & Budhwar, P. (2022). Managerial coaching skill and team performance: How does the relationship work and under what conditions? Human Resource Management Journal, 33(2), 328-345.
- Onnis, L. (2017). Human resource management policy choices, management practices and health workforce sustainability: Remote Australian perspectives. Asia Pacific Journal of Human Resources, 57(1), 3-23.
- Orsini, C., & Rodrigues, V. (2020). Supporting motivation in teams working remotely: The role of basic psychological needs. Medical Teacher, 42(7), 828-829.
- Papadopoulos, C., & Papadia, P. (2022). Factors that affect team productivity and collaboration in a remote working environment (Thesis). Blekinge Institute of Technology.
- Patanjali, S., & Bhatta, N. M. K. (2022). Work from home during the pandemic: The impact of organizational factors on the productivity of employees in the IT industry. Vision.
- Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(S1), S87-S119.
- Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891.
- Sarkar, S., & Kedas, S. (2023). Globally distributed talent communities: A typology of innovation problems and talent characteristics. Thunderbird International Business Review, 65(1), 89-102.
- Self, D., Self, T., Matuszek, T., & Schraeder, M. (2015). Improving organizational alignment by enhancing strategic thinking. Development and Learning in Organizations, 29(1), 11-14.
- Shahzad, K. (2022). Knowledge-intensive HRM systems, team reflexivity, team knowledge sharing, and team performance. Academy of Management Proceedings, 2022(1).
- Shahzad, K., Hong, Y., Jiang, Y., & Niaz, H. (2023). Knowledge-intensive HRM systems and performance of knowledge-intensive teams: Mediating role of team knowledge processes. Group & Organization Management, 48(5), 1430-1466.
- Shea, T., Usman, S. A., Arivalagan, S., & Parayitam, S. (2023). “Knowledge management practices” as moderator in the relationship between organizational culture and performance in information technology companies in India. VINE Journal of Information and Knowledge Management Systems, 53(4), 719-747.
- Shiau, W. L., & Huang, L. C. (2023). Scale development for analyzing the fit of real and virtual world integration: An example of Pokémon Go. Information Technology & People, 36(2), 500-531.
- Sofianti, T., Kurniawan, I., Pratama, A., & Florencia, J. (2023). Measuring worker perception on remote working adoption during COVID-19 pandemic: An industrial engineering perspective. Engineering Science Letter, 2(01), 1-8.
- Spagnoli, P., Manuti, A., Buono, C., & Ghislieri, C. (2021). The good, the bad and the blend: the strategic role of the “middle leadership” in work-family/life dynamics during remote working. Behavioral Sciences, 11(8), Article 112.
- Sultana, F. (2023). Knowledge management and organizational performance-employee perception: A research on commercial banks in Rangamati. Advances in Management, 16(1), 28-34.
- Whillans, A., Perlow, L., & Turek, A. (2021). Experimenting during the shift to virtual team work: Learnings from how teams adapted their activities during the COVID-19 pandemic. Information and Organization, 31(1), Article 100343.
Close
Problems and Perspectives in Management